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Aparthotel

Fairmont Heritage Place, Franz Klammer Lodge

4.0 star property

Photo gallery for Fairmont Heritage Place, Franz Klammer Lodge

A room with large windows offering a view of a snowy mountain landscape, two armchairs, a small table with a vase, and a checkered floor.
Lounge
A spacious lobby with a stone fireplace, leather seating, and a large mural of a mountain landscape.
A spacious living room with a stone fireplace, leather sofas, and a central coffee table.
LCD TV, fireplace, DVD player, iPod dock

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Free airport shuttle
  • Kitchen
  • Washing machine
  • Dryer
The current price is NZ$1,788
includes taxes & fees
7 July - 8 July

Explore the area

View map
567 Mountain Village Blvd., Telluride, CO, 81435
  • Place, Telluride Ski Resort
    ‪1 min walk‬
  • Place, Telluride Ski and Golf Club
    ‪2 min walk‬
  • Place, Mountain Village Gondola Station
    ‪2 min walk‬
  • Airport, Telluride, CO (TEX-Telluride Regional)
    ‪12 min drive‬

Room options

View all photos for Luxury Apartment, 2 Bedrooms, Non Smoking (Residence)

A hotel room with a large bed, two bedside lamps, a flat-screen TV, a wooden dresser, and a mountain view through a window.

Luxury Apartment, 2 Bedrooms, Non Smoking (Residence)

  • 130 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 3 Bedrooms, Non Smoking (Residence)

A hotel room with a large bed, two bedside lamps, a flat-screen TV, a wooden dresser, and a mountain view through a window.

Luxury Apartment, 3 Bedrooms, Non Smoking (Residence)

  • 167 sq m
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Telluride

Fairmont Heritage Place, Franz Klammer Lodge puts you in the heart of Telluride, connected to the convention centre and within steps of Telluride Ski Resort and Village Express Ski Lift. Highlights at this ski aparthotel include 5 hot tubs, a full-service spa and an outdoor swimming pool. .You can enjoy an LCD TV with satellite channels, and each apartment features a washer/dryer, free WiFi and free wired Internet. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a jetted bath and bathrobes, while a pillowtop bed and premium bedding invite a good night's rest. A fireplace, a patio and an iPod dock are also available. Housekeeping is available on request. .A day of pampering at Himmel Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. For a drink, you can stop by the aparthotel's own lounge bar. With ski-in ski-out access, there's more time for downhill skiing, and you'll find ski rentals and ski storage on site. Business amenities include a meeting room and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free airport shuttle. .In proximity to this 4-property class Telluride aparthotel you'll find Ouray Hot Springs Pool.
View more Aparthotels in TellurideOpens in a new window

What's nearby

  • Telluride Ski Resort - 1 min walk - 0.0 km
  • Mountain Village Gondola Station - 2 min walk - 0.2 km
  • Telluride Ski and Golf Club - 2 min walk - 0.2 km
  • Hoot Brown Terrain Park - 3 min walk - 0.3 km
  • The Peaks - 7 min walk - 0.6 km

Getting around

  • Silverton Station - 54 min drive
  • Telluride, CO (TEX-Telluride Regional) - 15 min drive

Restaurants

  • ‪Big Billies - ‬8 min drive
  • ‪Gorrono Ranch - ‬18 min walk
  • ‪Tomboy Tavern - ‬1 min walk
  • ‪Tracks Café & Bar - ‬1 min walk
  • ‪The Saloon at Gorrono Ranch Restaurant - ‬18 min walk

About this property

Fairmont Heritage Place, Franz Klammer Lodge

Indulge in a treatment at the full-service spa or soothe your muscles in one of the 5 hot tubs after a day on the slopes. Fairmont Heritage Place, Franz Klammer Lodge helps provide the perfect ski holiday with ski storage, ski equipment rentals and ski passes. At the end of the day, order après-ski drinks at the aparthotel's bar.

A free manager's reception is offered on selected days. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This ski aparthotel also offers an outdoor pool, a 24-hour health club and a sauna. Free self parking and valet parking are available.

This 4-star Telluride aparthotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 5 levels
  • Manager's reception (free)
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Fairmont Heritage Place, Franz Klammer Lodge offers 63 accommodations with fireplaces and washers/dryers. Rooms open to patios. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with premium satellite channels and DVD players. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Himmel Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and thalassotherapy. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

Indoor pool, outdoor pool, pool umbrellas
The Peaks Resort and Spa
Telluride
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$723
includes taxes & fees
30 June - 1 July
The Peaks Resort and Spa

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing on site
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding nearby

Pool/Spa

  • 5 hot tubs
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Full-service spa
  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Thalassotherapy

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's games
  • Free cot
  • Highchair
  • Playground
  • Stroller
  • Supervised activities for children (surcharge)

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Microwave
  • Paper towels
  • Toaster

Dining

  • A bar/lounge
  • Coffee and tea in common areas
  • Dining table
  • Free manager's reception (select days)

Bedrooms

  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium satellite channels

Outdoor areas

  • Barbecue grill
  • Patio
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • 24-hour business centre
  • Computer station
  • Desk
  • Meeting room

Comfort

  • Ceiling fan
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • 2 pets total
  • Fee: USD 25 per pet per day (maximum USD 20 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchairs on site
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine
  • Wedding services

Location highlights

  • Connected to a convention centre
  • In the city centre
  • In the mountains

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Downhill skiing
  • Free bicycle rentals
  • Gym
  • Hiking/biking trails
  • Mountain biking
  • Pilates classes
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Supervised activities for children
  • Yoga classes
  • Ecotours nearby
  • Fishing nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Kayaking nearby
  • Rafting nearby
  • Rock climbing nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 5 floors
  • 63 units
  • Banquet hall
  • Bed sheets changed on request
  • Cleaning products are eco-friendly
  • Double-glazed windows
  • Electric car charging station
  • Free bicycle rentals
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Recycling
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during April, May, October and November.

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 20.00 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD20.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Heritage Franz Klammer Lodge
Fairmont Heritage Place Franz Klammer
Fairmont Heritage Place Franz Klammer Lodge
Fairmont Heritage Place Franz Klammer Lodge Telluride
Fairmont Heritage Place Franz Klammer Telluride
Franz Klammer
Fairmont Heritage Place Franz Klammer Hotel Telluride
Fairmont Telluride
Telluride Fairmont
Fairmont Heritage Place Franz Klammer Lodge
Fairmont Heritage Place, Franz Klammer Lodge Telluride
Fairmont Heritage Place, Franz Klammer Lodge Aparthotel

Frequently asked questions

Is parking available at Fairmont Heritage Place, Franz Klammer Lodge?

Yep, Fairmont Heritage Place, Franz Klammer Lodge has a free self car park and free valet parking.

How much does it cost to stay at Fairmont Heritage Place, Franz Klammer Lodge?

As of 29 Jun 2026, prices found for a 1-night stay for 2 adults at Fairmont Heritage Place, Franz Klammer Lodge on 7 Jul 2026 start from NZ$1,788, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Fairmont Heritage Place, Franz Klammer Lodge?

Yep, Himmel Spa is available for guests. It has 5 hot tubs and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Fairmont Heritage Place, Franz Klammer Lodge have a pool?

Fairmont Heritage Place, Franz Klammer Lodge has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Fairmont Heritage Place, Franz Klammer Lodge?

This property features 5 hot tubs, as well as a jetted bath and pillowtop beds.

What makes Fairmont Heritage Place, Franz Klammer Lodge a romantic place to stay?

A hot tub and a lounge bar, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fairmont Heritage Place, Franz Klammer Lodge.

Is Fairmont Heritage Place, Franz Klammer Lodge family-friendly?

You bet! With amenities such as a children's club and supervised childcare, as well as highchairs and childcare services in the guestrooms, it's no surprise that Fairmont Heritage Place, Franz Klammer Lodge is a hit with families.

Are there hot tubs in the rooms at Fairmont Heritage Place, Franz Klammer Lodge?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Fairmont Heritage Place, Franz Klammer Lodge?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

What time are check-in & check-out at Fairmont Heritage Place, Franz Klammer Lodge?

Check-in begins at 4:30 PM. Check-out time is 10 AM.

Are pets allowed at Fairmont Heritage Place, Franz Klammer Lodge?

Dogs are welcome at Fairmont Heritage Place, Franz Klammer Lodge, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Fairmont Heritage Place, Franz Klammer Lodge Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 83 out of 99 reviews
Rating 8 - Good. 11 out of 99 reviews
Rating 6 - Okay. 3 out of 99 reviews
Rating 4 - Poor. 2 out of 99 reviews
Rating 2 - Terrible. 0 out of 99 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

paulina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing like always
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Priya

Liked: Cleanliness, communication
Great property - great service. We enjoyed our stay here very much. Great views from the room.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

paulina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay with the kids and very easy access to ski school and slopes
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
The indoor outdoor pool was really nice and being close to the Gondola was great. The room was very clean and very nice. The bed was really comfortable.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Alana

Liked: Cleanliness, amenities, property conditions & facilities
Great Location and Great Staff!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our second time staying here - the perfect spot! The staff was very accommodating and helpful. We will be back!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

George M

Liked: Cleanliness, room comfort, communication

Great Place with a phenomenal location.

A great Choice to stay with Friends and Family. You cant beat the location.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Shahin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and an incredible property with fantastic, caring and friendly staff! From the time we arrived at the airport to our departure time, the team was very helpful and nice.
Verified

10/10 Excellent

valerie

Liked: Cleanliness, property conditions & facilities
Great location. Clean unit and well stocked kitchen. Great spa!
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely stay in Telluride at the Fairmont. Only negative was no air conditioning which I was not aware of in advance.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Vandana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything about the place was great, but I did miss having air conditioning. The area offers a wide variety of food options suitable for all age groups. They even have an oxygen bar available, which can be helpful if you experience any breathing difficulties due to the high altitude. The scenic beauty here is simply unbeatable!
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

lisa

Liked: Communication
very dated furnishings
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Farah

Liked: Cleanliness, room comfort, communication
Outstanding stay with all amenities. Parking garage was hard to find and so was the reception lobby.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, room comfort, communication

Beautiful Telluride condo

We loved our condo. The view of the mountains and village below were spectacular! We will definitely be back!
Stayed 3 nights in Jun 2024
Verified

8/10 Good

TRACY

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was very nice. Communications, happy hour were great but no a/c was a little painful. Car ride was awesome!
Verified

4/10 Poor

Debra

Liked: Communication
Disliked: Property conditions & facilities
Our unit was far inferior to the usual Fairmont standard. Furnishings were shabby and very dated, and there was black mold in our shower. I won't stay at a Fairmont again - apparently I can't rely on their reputation to give me a good travel experience.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

John

Liked: Amenities, property conditions & facilities, communication
Loved the area. Room had a hair in bathtub otherwise eating been hiring. Some asteroid in hallway needed repair, like wood corner trim. The game room was a great addition for those with kids. Valet crew was great and eager to help. I know they work on tips but it never felt like that was their goal. They were learning your name even if your stay was short. Would recommend and stay again. Pretty expensive to see some of the older pieces in hallway, and room not updated but I get it. JH
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Bentley

Liked: Cleanliness, room comfort, communication
check in was quick and valet were friendly. there was no wait ever when we needed our vehicle. the pillows were really weak, but the beds were comfy. the steam room was out of service and when one pays close to a grand nightly and counts on all amenities to be operational and usable, it’s really frustrating when they aren’t. we asked for some essential oils so that we could use them in our stream shower, since we couldn’t use the hotel steam room, but they were not accommodating in the least, & offered to sell some to us. how cheap! it demonstrates how little customer service matters to them. the outdoor hot tub was never above 100, which is also disappointing. especially when it’s really cold out. hot tubs should be at 102-106. we mentioned this, and asked them to turn the temp up, but were told they’d let engineering know, but i doubt they did, bc it takes little time to heat up a few degrees & it was 99 degrees the next time we went to enjoy it. due to the fact that the establishment didn’t value us as guests, we would certainly stay elsewhere in the future.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Joan

Liked: Cleanliness, room comfort

Questionable concierge service

Upon arrival at parking garage we we greeted, both men very great. One offered us a tour of the hotel, which I advise everyone to take. He was very friendly and did an exceptional job. We were early and went to town for lunch. Check in is at 4:30 and we arrived back at 3:45. We went to the concierge’s desk to see if our room was ready and we’re informed checkin wasn’t till 4:30. I found her very condescending and rude. My son went back to the garage to see if he could get the kids swimsuit. He ran into the gentleman who had given us the tour and asked if he could get in our luggage. He told him our luggage was in our room and it was ready. He took him to our room and found the cleaning person sitting on the couch and telling them the room was not ready, seriously! In the meantime, as I am in the lobby by the concierge’s desk, other people are getting their rooms. At 4:31 I get a text on my phone our room is ready. I was sitting within earshot yet a text instead of “Mrs Lanning, your room is ready”.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Eugenio Ricardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fue una estancia muy agradable en un lugar muy hermoso con buenos servicios
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Marko

Liked: Cleanliness, room comfort

Good, but could be better.

Best valets ever. Water flow was poor from all faucets. Couch was uncomfortable. All the staff were super nice.
Stayed 5 nights in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great location for skiers.

Great location and had own ski valet. Room was good size. Daily housekeeping great. Toilets could use an upgrade to stronger flushing. Enjoyed free hot tea and coffee at the lobby. Limited equipment at the on-site rental.
Stayed 5 nights in Dec 2021
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort, communication
The Franz Klammer lodge was super clean with an on-site concierge to help with anything you could want. The fall colors were spectacular!!
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Awesome location

Great location, and great amenities-truly a great hotel!
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Kathy J

Liked: Cleanliness, amenities, property conditions & facilities
We received an upgrade to a 3B/3B residence vs a 2B/2B. Very nice upgrade as we had 7 in our property. The unit was a handicap accessible residence which we did not need but it was very close to the pool and spa which was great! Only thing I did not like is a patron of the hotel was looking around at facilities and walked through the iron gate to our room. We had the door open for ventilation. He immediately apologized but I would suggest that signs be added to the gates saying "private residence".
Stayed 2 nights in Sep 2021

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