Hotels & Accommodation near The Donkey Sanctuary

There was no check in instruction. I had to make phone calls after driving 3 miles to find a signal. No internet.

Total shambles with checkin. I arrived for the allotted checkin wi Dow of 3/4pm to find no one there. I had not received any online communication wrt combination for key box and subsequently had to try to talk to TravelNest who were apparently the booking agent even though I booked through Hotels.Com. I had tried to touch base with the host previously but never got any reply. Travelnest finally got an answer and a cheery host called me without any apology the inconvenience. I couldn’t stay in the property in the end as my father in law had a fall when we arrived and ended up being hospitalised for duration of our stay and so we had to look after his wife at their home. Anyway when I communicated this to the host with a possibility of us staying the last day he only then informed me that towels and linen were extra!Really? He made a paltry effort to alleviate my annoyance by saying he’d upgrade us and even throw in the towels/linen- too little too late from my perspective!! Anyway I checked and there was definitely no mention of “extra charge “ on Hotels.com. Travelnest washed their hands of the matter and said it was clear on “their” site that these items were NOT included, despite me continually stating I booked on Hotels.Com! So a very shabby and amateurish site. At least Hotels. Com apologised for the confusion and offered £25 credit- nothing from TravelNest of course!

Lovely chalet and facilities. Only 2 problems noted. The grass around the chalet needed cutting. We reported a fault with the toilet continuously the house keeper’s husband came out but was unable to fix it. We had to switch of the water to the boiler on the night time as it disturbed our sleep. besides these 2 issues our stay was very enjoyable and would definitely stay there again.