2/10 Terrible
Tom D., The Villages, Fl
31 May 2024
Disliked: Cleanliness
disappointed
Home was not clean. Host requested we remove shoes because carpet was just cleaned. We did this until we noticed that our white socks were black on the bottom. Carpet did not look like it had been recently cleaned.
Shower had a USED bar of soap. Rug did not lay flat in living room and was a tripping hazard. Some Electrical wall outlets were missing covers.
Two car garage had a car and golf cart in it. We were not aware that the car would be there taking up a spot we thought would be available for our car.
Two trash bags (smelly) were in the trash can when we arrived.
Worst of all, the air conditioner was not cooling on Tuesday May 28. We emailed the host who called us in that morning. We explained what was going on and she said her off site reading of the thermostat showed it was 69 degrees in the house when it actually was 82 degrees. We texted again around 5P and ask that she get a service out to check it and how uncomfortable it was for the two older guests that were staying there. She did not reply to this email.
Therefore, we decided to leave on May 29 even though the reservation had a check-out date of May 30. The two older people could not take the heat and shame on the host for putting them through this. I am sure the host will need some repair to the unit even though she claimed to us it was cooling.
We are very disappointed in this vacation experience with VRBO and expected more from VRBO. This property should not be listed.
Tom D.
Stayed 7 nights in May 2024