4/10 Poor
Melody
Travelled with family
3 Feb 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was disgusting and we felt dirty. The sheets had stains on them and were frayed. We got there late at night so didn’t want to deal with it. An Orbitz representative found us that place when the place we wanted to stay said they did not have my name in the system. We spent 45 minutes trying to resolve the issue to end up in a place I will never stay again. It seems like all the agent had to do would have been to send the reservation again and I didn’t understand that neither he nor the hotel person could think of that. The hotel person was not congenial at all. By the time we got the other place, it was pouring rain. They gave us a room that made us gag from the smoke smell in what was supposed to be a nonsmoking room. I went to the office and got another room that was better but no TV remote. My sister saw a bug and threw the bed spread on the floor to walk on. What a horrible experience! Makes me want to rethink my long term relationship with Orbitz.
Melody
Stayed 2 nights in Nov 2023