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Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

5.0 star property
Luxury hotel connected to a shopping centre in Tokyo with 20 restaurants

Photo gallery for Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

6 bars/lounges
Executive lounge
Front of property
Executive Garden Suite MUSOU-AN, Non Smoking | Bathroom
Property amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$1,040
5 Jan - 6 Jan 2026

Explore the area

View map
4-1 Kioi-Cho, Chiyoda, Tokyo, Tokyo-to, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪6 min walk‬
  • Place, Tokyo Imperial Palace
    ‪15 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for EXECUTIVE HOUSE ZEN Standard Double Room, Club Lounge Access, Non Smoking (36sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Standard Double Room, Club Lounge Access, Non Smoking (36sqm)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Deluxe Double Room, Club Lounge Access, Non Smoking (45sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Deluxe Double Room, Club Lounge Access, Non Smoking (45sqm)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Premium Deluxe Double Room, Club Lounge Access, Non Smoking (50sqm)

EXECUTIVE HOUSE ZEN Premium Deluxe Double Room, Club Lounge Access, Non Smoking (50sqm)

EXECUTIVE HOUSE ZEN Premium Deluxe Double Room, Club Lounge Access, Non Smoking (50sqm)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm)

EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm)

EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Garden Suite, Non Smoking

Executive Garden Suite, Non Smoking

Executive Garden Suite, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • 102 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm)

EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm)

EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for EXECUTIVE HOUSE ZEN Deluxe Twin Room, Club Lounge Access, Non Smoking (45sqm)

Frette Italian sheets, premium bedding, down duvets, minibar

EXECUTIVE HOUSE ZEN Deluxe Twin Room, Club Lounge Access, Non Smoking (45sqm)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Garden Suite MUSOU-AN, Non Smoking

Executive Garden Suite MUSOU-AN, Non Smoking

Executive Garden Suite MUSOU-AN, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 115 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Deluxe King, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Frette Italian sheets, premium bedding, down duvets, minibar

Executive Deluxe King, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Deluxe Twin, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Frette Italian sheets, premium bedding, down duvets, minibar

Executive Deluxe Twin, NS, with 5,000 JPY dining credit per guest (designated restaurants only)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • Sleeps 2
  • 2 Single Beds

View all photos for EXECUTIVE HOUSE ZEN Premium Deluxe Twin Room, Club Lounge Access, Non Smoking (50sqm)

EXECUTIVE HOUSE ZEN Premium Deluxe Twin Room, Club Lounge Access, Non Smoking (50sqm)

EXECUTIVE HOUSE ZEN Premium Deluxe Twin Room, Club Lounge Access, Non Smoking (50sqm)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • Sleeps 2
  • 2 Large Single Beds

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  • Pool
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4.8 out of 5, Exceptional, 469 reviews
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About the area

Tokyo

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN places you in the heart of Tokyo, connected to a shopping centre and 1.3 km (0.8 mi) from Tokyo Imperial Palace. Highlights at this luxury hotel include 20 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering can include massages and facials along with access to the sauna. Enjoy the indoor swimming pool, gym and seasonal outdoor swimming pool. Meeting rooms and a business centre are among the business amenities offered. Other amenities include 10 coffee shops/cafes and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Chiyoda hotel, you'll be 3.6 km (2.2 mi) from Tokyo Tower and 4.1 km (2.5 mi) from Tokyo Dome.

What's nearby

  • Hotel New Otani Tokyo - 6 min walk - 0.5 km
  • Akasaka Palace - 6 min walk - 0.5 km
  • Tokyo Imperial Palace - 15 min walk - 1.3 km
  • Chidorigafuchi Park - 15 min walk - 1.3 km
  • Shinjuku Gyoen National Garden - 5 min drive - 3.0 km

Getting around

  • Kojimachi Station - 7 min walk
  • Yotsuya Station - 8 min walk
  • Tokyo (NRT-Narita Intl.) - 67 min drive

Restaurants

  • ‪SATSUKI - ‬2 min walk
  • ‪Tully's Coffee - ‬5 min walk
  • ‪ガーデンラウンジ - ‬4 min walk
  • ‪AUX BACCHANALES - ‬7 min walk
  • ‪View & Dining The Sky - ‬2 min walk

About this property

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Luxury hotel connected to a shopping centre in Tokyo with 20 restaurants
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN offers its guests a full-service spa, an indoor pool, and a health club. There are 20 restaurants and 10 coffee shops/cafes on site. You can unwind with a drink at one of the 6 bars/lounges. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A seasonal outdoor pool, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN. An airport shuttle during limited hours is available for a fee. Self parking is free.

This 5-star Tokyo hotel is smoke free.

  • 87 guestrooms or units
  • 20 dining venues
  • 6 bars or lounges
  • 10 coffee shops
  • Conference rooms
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN offers 87 accommodations with minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature Frette Italian sheets, down duvets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 10 coffee shops/cafes
  • 20 restaurants
  • 6 bars/lounges

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Facials
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's health club and spa will be closed from February 1-3, 2026.

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to January 13 2026 (dates subject to change):
  • One of the dining venues
  • One of the swimming pools
  • Fitness facilities
  • Sauna
  • Spa
The following facilities are closed seasonally each year. They will be closed from 1 February to 3 February:
  • One of the dining venues
  • One of the swimming pools
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

We should mention

  • The seasonal pool will open on 20 July and close on 31 August.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New Otani Tokyo Executive House ZEN Hotel
New Otani Executive House ZEN Hotel
New Otani Tokyo Executive House ZEN
New Otani Executive House ZEN
New Otani Tokyo Executive House ZEN
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Tokyo
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

As of 26 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN on 5 Jan 2026 start from NZ$1,039.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Yep, Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN has a free self car park.

Are there any beaches close to Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

The closest beach to Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN is Odaiba Beach Park (6.9 km).

Is there a spa on site at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Yep, there is an onsite spa at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN. You'll enjoy heaps of services like facials and body treatments. The Spa will be unavailable from January 12 2026 to January 13 2026 (dates subject to change).

Does Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN have a pool?

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN has a seasonal outdoor pool and an indoor pool. The pool is open from July 20 to August 31. One of the swimming pools will be unavailable from January 12 2026 to January 13 2026 (dates subject to change).

What luxury perks are available at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN features a full-service spa, a health club and an indoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and room service.

Is Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and an indoor pool, it's no surprise that Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN is a hit with families.

Are there hot tubs in the rooms at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN serve breakfast?

You bet, free buffet brekkie is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

No, but there's an airport shuttle that runs from 7:30 AM - 9:30 PM for a fee.

Is there a bar or restaurant at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Yep, Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN has 20 restaurants.One of the dining venues will be unavailable from January 12 2026 to January 13 2026 (dates subject to change). The dining venue is closed seasonally each year from February 1 until February 3.

What time are check-in & check-out at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN?

No, pets are not allowed.

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 292 out of 346 reviews
Rating 8 - Good. 43 out of 346 reviews
Rating 6 - Okay. 6 out of 346 reviews
Rating 4 - Poor. 5 out of 346 reviews
Rating 2 - Terrible. 0 out of 346 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Makimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service and foods were excellent. More than 5 stars!
Stayed 1 night in Sep 2025

10/10 Excellent

Kun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high quality
Stayed 4 nights in Sep 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Tokyo hotel, great food, great service! I will book this again next time and recommend it to my friends!
Stayed 4 nights in Sep 2025

10/10 Excellent

Angela Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay service was excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and service.
Stayed 2 nights in Sep 2025

10/10 Excellent

Farid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an elegant hotel with amazing staff and great service. The rooms and hotel are designed so professionally which catches your eyes on the first look.
Stayed 1 night in Aug 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend!
Stayed 2 nights in Jul 2025

10/10 Excellent

Nadine

Stayed 1 night in Jul 2025

10/10 Excellent

Shreya

Stayed 2 nights in Jul 2025

10/10 Excellent

SEUNGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Bridget

Stayed 1 night in Jun 2025

10/10 Excellent

Priscilla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very helpful staff who took care of all my requests and needs. We enjoyed our stay and are glad that we had decided to return in a few days to again enjoy the service. Great management and staff! Look forward to our next visit 😃
Stayed 1 night in Jun 2025

10/10 Excellent

Olivier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff and executive lounge was excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Nazar

Stayed 3 nights in May 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were in the Executive Zen floor of New Otani. We only stayed 1 night as it was a stopover before our flight back to the US. The service was impressive to say the least. The rooms were very modern but very small but I believe this is normal for Tokyo. The continental breakfast was limited. However the Sky restaurant was amazing. There were many food options available and the view of Tokyo from the restaurant was amazing. I highly recommend anyone to stay here. We definitely will for a longer time next time we visit Japan.
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Stayed 4 nights in Apr 2025

10/10 Excellent

Wayne, Camberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lounge for zen floors was excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Experience!!
Stayed 6 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The Executive Zen Level is well worth the value. Amazing quality and service.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service & staff were extremely polite & attentive. Accommodated our request for a late check out.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jacob

Stayed 2 nights in Jan 2025

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily the best hotel I have ever stayed by far. The staff made sure you feel special and appreciated. The time for check in and check out was 2pm and 12 pm respectively, which was generous. The executive lounge was very comfortable. Breakfast is also included for other restaurants. Satsuki was a great breakfast option. The Japanese garden was beautiful. Spa access was also included. I would definitely go back to House Zen when I go to Tokyo again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and the Zen House experience was fantastic!
Stayed 6 nights in Sep 2024

10/10 Excellent

Young Jin

Stayed 1 night in Sep 2024

10/10 Excellent

Ohsoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024