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Loa Tolú by Bernalo Hotels

3.5 star property

Photo gallery for Loa Tolú by Bernalo Hotels

2 outdoor pools
Room
Beach nearby
Front of property
Flat-screen TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
KM 17 Via Coveñas - Santia de Tolu, Calle 5 #24-300, Tolú, Sucre, 076010
  • Place, Puerto Viejo Beach
    ‪12 min drive‬
  • Place, Tolcemento Park
    ‪14 min drive‬
  • Place, Parque Principal Santiago De Tolu
    ‪18 min drive‬
  • Airport, Tolu (TLU-Golfo de Morrosquillo)
    ‪20 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.0 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom

Family Room

  • Beach view
  • Sleeps 3
  • 1 Double Bed, 2 Single Beds and 1 Large Single Bed

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

About the area

Tolú

At Loa Tolú by Bernalo Hotels you'll be 4 km (2.5 mi) from Tolu Marina and 4 km (2.5 mi) from Tolcemento Park. Highlights at this beach hotel include 2 outdoor swimming pools, a free water park and a restaurant. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free full breakfast is offered between 7:30 AM and 9:30 AM. There's also the convenience of free self parking. .With a stay at this 3.5-property class Tolú hotel, you'll be 4.3 km (2.7 mi) from Parque Principal Santiago De Tolu and 4.6 km (2.9 mi) from Puerto Viejo Beach.

What's nearby

  • Puerto Viejo Beach - 12 min drive - 5.5 km
  • Tolcemento Park - 14 min drive - 11.4 km
  • Parque Principal Santiago De Tolu - 18 min drive - 12.1 km
  • Tolu Marina - 20 min drive - 12.5 km
  • El Frances Beach - 38 min drive - 20.3 km

Getting around

  • Tolu (TLU-Golfo de Morrosquillo) - 10 min drive

Restaurants

  • ‪Tropical Cocktail - ‬11 min drive
  • ‪El Mondongazo - ‬12 min drive
  • ‪restaurante doña Ana - ‬6 min drive
  • ‪La Atarraya Restaurante - Bar - ‬5 min drive
  • ‪Jugos Cachacos's - ‬8 min drive

About this property

Loa Tolú by Bernalo Hotels

Loa Tolú by Bernalo Hotels offers its guests 2 outdoor swimming pools and a complimentary water park. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Loa Tolú by Bernalo Hotels. Self parking is free.

This 3.5-star Tolú hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • 2 buildings
  • Full breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Loa Tolú by Bernalo Hotels offers 84 accommodations. Flat-screen televisions are featured in guestrooms.

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 37 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • Free water park

Family friendly

  • 2 outdoor pools
  • Free water park access

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

More

  • 2 buildings
  • 3 floors
  • Art Deco architecture
  • Smoke-free property

Room amenities

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: COP 50000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9:00 AM to 9 PM

Property is also known as

LOA Hotel Tolu
LOA Tolu
LOA Hotel
Loa Tolu By Bernalo Hotels
Loa Tolú by Bernalo Hotels Tolú
Loa Tolú by Bernalo Hotels Hotel
Loa Tolú by Bernalo Hotels Hotel Tolú

Frequently asked questions

Is parking available at Loa Tolú by Bernalo Hotels?

Yep, Loa Tolú by Bernalo Hotels has a free self car park.

Are there any beaches close to Loa Tolú by Bernalo Hotels?

The closest beach to Loa Tolú by Bernalo Hotels is Puerto Viejo Beach (3.6 km).

Does Loa Tolú by Bernalo Hotels have a pool?

Loa Tolú by Bernalo Hotels has 2 outdoor swimming pools. The pool is open 9:00 AM to 9 PM.

Does Loa Tolú by Bernalo Hotels serve breakfast?

Yeah, free full breakfast is served daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Loa Tolú by Bernalo Hotels?

No, Loa Tolú by Bernalo Hotels does not offer an airport shuttle service.

Is there a bar or restaurant at Loa Tolú by Bernalo Hotels?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Loa Tolú by Bernalo Hotels?

Check-in begins at 3 PM. Check-out time is 12:30 PM.

Loa Tolú by Bernalo Hotels Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 52 reviews
Rating 8 - Good. 9 out of 52 reviews
Rating 6 - Okay. 7 out of 52 reviews
Rating 4 - Poor. 9 out of 52 reviews
Rating 2 - Terrible. 5 out of 52 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jorge

Stayed 2 nights in Mar 2025

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
What I didn’t like was the front desk tried to add a hidden charge for my pet. They call themselves “pet friendly” but they are not.
Stayed 9 nights in Jan 2025

8/10 Good

Didier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining experience was absolutely delightful, and the cuisine was simply outstanding. One suggestion for improvement would be to ensure that there is wheelchair accessibility to accommodate individuals with mobility restrictions.
Stayed 4 nights in Jul 2024

6/10 Okay

Pedro

Travelled with family
Liked: Cleanliness, staff & service
I like the hotel only few issues with connectivity altough the idea was to be disconnected I had to check few documents that was not able due to the poor connection, also some leakages as it rained but the staff promptly checked and moved me to another room, excellent place 👍
Stayed 3 nights in Aug 2024

8/10 Good

Adrian

Liked: Staff & service, property conditions & facilities, room comfort
Good, to walk. The food at the Restaurant was great.
Stayed 4 nights in Jul 2024

6/10 Okay

Jonathan

Stayed 2 nights in May 2024

4/10 Poor

Beatriz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Todd

Stayed 3 nights in May 2023

6/10 Okay

Juan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

JOSE

Travelled with group
Liked: Staff & service, property conditions & facilities
not hot water not toilet seat not head shower hole in ceiling shower
Stayed 3 nights in Mar 2023

4/10 Poor

Norberto

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed. Hotel Loa , was lacking essential must have. - No save Box - No hot water - no bathroom vent fan, sewer Smell - no shower head - no night table/ no night light, no closet, - poor Wi-Fi - Located in a rough perilous neighborhood
Stayed 4 nights in Feb 2022

4/10 Poor

adriana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the hotel rooms do not have a bedside table and a lamp near the bed, no closet, no safe box, no hot water, showers without a showerhead, poor wi-fi impossible to work from the hotel. the toilets have an unpleasant smell of plumbing and no odor extractor. It is difficult to get there because they do not have access to the main road and the unpleasant neighborhood, you can only go out by car. We were forced to leave a day earlier than planned. We were three couples in three double rooms from February 20 to 24.
Stayed 5 nights in Feb 2022

6/10 Okay

Adrean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Too much loud music !

Our stay was challenging. There is no internet connectivity, the hotel is also very noisy there’s music everywhere not relaxing at all more of a party hotel. The sheets in the rooms were full of stains with no hot water. The beach was full of multiple speakers at full blast as well as in the hotel.
Stayed 2 nights in Nov 2021

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 2 nights in Aug 2021

4/10 Poor

Edward

Disliked: Staff & service, property conditions & facilities

Overpriced

This hotel is still under construction. It is not that well designed. They have used reasonable quality building materials and fixtures and fittings but the quality of workmanship is poor. The food is mediocre at best. Service isn't great. My room lacked a shower and just had a tube sticking out of ceiling. For the premium charged over nearby hotels this hotel is not worth it.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The “jacuzzi” in the balcony was just with cold water and it was super super dirty, there were chunks of black stuff coming out of the pipes, food wasn’t good and when I talk to the manager to get my money back he refused to help me out the next day, even though there was nobody who could help me out the same night I got there.
Stayed 1 night in Feb 2020

10/10 Excellent

Jason, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice ocean view and pool. Great staff. nice ocean view.
Stayed 2 nights in Feb 2020

8/10 Good

Joe, Seattle Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is beautifull and right in front is one of the nicest beaches of our Columbian visit. Beach is private, nice sand with no rocks. A special thanks to great english speaking staff member, Junior Gonzilez who helped with excursions, travel arrangments and general help. I wish there were more like him in Columbia!
Stayed 3 nights in Jan 2020

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel ever

THE WORST HOTEL EVER , starting from the receptionist named liliana with her huge attitude and bad service, the hotel shows fake propaganda and it’s expensive for considering for the lack of amenities , not even soap in the bathroom sink , not even phone to comunícate to receptionist, not WiFi , so all the payments has to be in cash what is so bad and most when you are foreign not resident in Colombia , the food was bad all my family got sick with the lunch served which was so limited they don’t provide options for food only what they have so there’s no choices . My husband , my sister , niece got intoxicated with a soup served in there . So disgusting this place . Service was poor , and definetely WONT EVER RECOMMEND THIS PLACE .
Stayed 1 night in Oct 2018

4/10 Poor

pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service
Stayed 2 nights in Jun 2018

2/10 Terrible

Nora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decepción total por $860.000 la noche

Me hospedé en este hotel pagando $860.000 por noche, esperando una experiencia cómoda, limpia y segura. Lamentablemente, fue todo lo contrario. Las escaleras para subir al tercer piso son peligrosas, con un escalón totalmente partido y una baranda inestable. El ascensor no tiene señalización de estar fuera de servicio, y estuve a punto de quedarme atrapada dentro. La habitación tenía un grillo muerto en el sanitario, la ducha no tiene regadera (solo un tubo mal terminado) y la luz del baño no funcionaba. Aunque el jabón era nuevo, no había dónde colocarlo, no hay estantes ni repisas, y las puertas del baño están desajustadas. La grifería lucía sucia y deteriorada. Me sentí estafada por el costo pagado y decepcionada por el descuido general. Este tipo de experiencias perjudican no solo al turista nacional, sino también la imagen de Colombia frente a visitantes internacionales. No lo recomiendo
Stayed 1 night in Apr 2025

10/10 Excellent

Fernando, Vitoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Beatriz Helena

Stayed 4 nights in Sep 2024