2/10 Terrible
Nicole
31 Jul 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID - Not a 4 star hotel at all
I hate leaving negative reviews, but feel it so important on this occasion. All reviews state could do with updating, that had me fooled as I thought it would be like other hotels which need a little TLC and people moan, no this one needs upgrading, scrubbing, maintenance, and staff training.
We have just returned from this hotel, and had we enough money to go elsewhere we would have walked out, but was not in that position and 3.5 hour journey didn't want to go straight home!
OUTSIDE POOL IS CLOSED - and has been all year, unlikely to open this year, in case you are going for that reason-not advertised.
Food, though nice, slow service and not all ingredients listed be careful!
Room grotty, smelly, no air unless patio doors open (when you have a dog with you this is impossible without keeping them on lead). Mattress absolutely disgusting, thank god we didn't see it until the last day!!
Poor furniture, uncomfortable, very old and too big for the room leaving no floor space.
Cleaning service, non-existent - left the sign out for our room to be cleaned and left floor mat and bath towels in the bath to be replaced, the floor mat rolled back up - soaking wet and covered in hair - and left back in our bath. Dirty wet, oily towels, hung back up for use!
Reception staff - lovely, but not much help and stand silent when being spoken to with shrugs and don't knows thrown in, and again very slow.
The positive, our view was incredible and the prosecco delicious. That's it
Nicole
Stayed 3 nights in Jul 2025
