10/10 Excellent
Ethan
Travelled with family
14 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What made this stay unforgettable was the staff. Every single person was extremely helpful and wanted to make our stay the very best they could. They went above and beyond every single day, from making sure we had umbrellas if it was going to rain, to waiting outside at the bus stop with us when it was running late to make sure we got where we wanted to go. Always so friendly and helpful. One day it had been raining and I was wet and cold and one of the staff went and made me a fresh cup of coffee, when no one else was even in the lobby, just so I could warm up. We will stay at here every trip to Kinosaki Onsen. And we will be back many times, as this charming town was the highlight of our trip to Japan. It’s one of those towns that you never want to leave.
The room was huge. There was a living room area with a large table and a TV and another smaller table with two chairs by the balcony. There were two bathrooms and a separate sleeping area that also had two sitting areas, one by the balcony with a massage chair and another larger table where complimentary tea and local sweets were available.
Ethan
Stayed 2 nights in Oct 2025
