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Hotel Description

Biwa Tulum puts you in the center of Tulum, 1.8 km (1.1 mi) from Temple of Doom and 3.4 km (2.1 mi) from Tulum Mayan Ruins. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

Rooftop bar del Biwa is the hotel's own rooftop bar. Enjoy the gym and pool loungers as well as access to bike rentals. Added amenities include free WiFi in public areas, a rooftop terrace, and concierge services. Local cuisine breakfast is available on weekdays between 7:00 AM and 1:00 PM and on weekends between 7:00 AM and 1:00 PM. There's also limited parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4-star Tulum City Center hotel include Gran Cenote and Cenote Manatí.

Deluxe Twin Room, Multiple Beds, Accessible, City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Junior Suite, 2 Bedrooms, Accessible, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Double Room, 1 King Bed, Accessible, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Biwa Tulum ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Biwa Tulum

Everyone (1)
4 out of 5

Posted by on 13 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

15 Apr. 2019 by Biwa Team

Thanks for stay with us!

Property Features

Biwa Tulum offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Biwa Tulum. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Tulum hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 3 levels
  • Built in 2017
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Separate dining area
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle and beach shuttle
  • Parking: Free self parking

Room Amenities

Biwa Tulum offers 14 air-conditioned accommodations with iPod docking stations and minibars. Accommodations offer separate dining areas. 49-inch Smart televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Dining room
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.

Rooftop bar del Biwa - Onsite rooftop bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 9:00 PM. Front desk staff will greet guests on arrival.

Biwa Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 9:00 PM
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 10–25 for adults, and USD 8–25 for children
  • Airport shuttle fee: USD 225 per vehicle (roundtrip, maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Biwa Tulum Hotel
  • Biwa Hotel
  • Biwa Tulum Hotel
  • Biwa Tulum Tulum
  • Biwa Tulum Hotel Tulum

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.