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Biwa Tulum

Property class: 4

Photo gallery for Biwa Tulum

A swimming pool with a clear blue water, surrounded by a modern building with a balcony and a garden area with plants.
A staircase with a light-colored marble finish, leading to a landing with a large column and a window.
A restaurant with a bar area, wooden chairs, tables, and hanging light fixtures.
A rooftop terrace with outdoor seating, a bar area, and a view of the city skyline at sunset.
A modern bar area with a patterned backsplash, a large countertop, and wooden bar stools.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$78
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780
  • Place, Dos Aguas Park
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Cenote Calavera
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed, City View

A hotel room with a bed, a desk, a TV, a balcony with a view, and a ceiling fan.

Standard Double Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, City View

A hotel room with a bed, a desk, a TV, a kitchenette, and a ceiling fan.

Standard Double Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

A hotel room with two beds, a kitchenette, a TV, and a desk.

Deluxe Twin Room, Multiple Beds, Accessible, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Suite, 2 Bedrooms, City View

A modern living room with a sofa and ottoman, a kitchen with a refrigerator and bar stools, and a blue accent wall.

Junior Suite, 2 Bedrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Room

Minibar, in-room safe, desk, iron/ironing board (on request)

Room

  • 60 sq m
  • Sleeps 4

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About the area

Tulum

Biwa Tulum puts you in the centre of Tulum, 2.8 km (1.8 mi) from Temple of Doom and 3.7 km (2.3 mi) from Tulum Mayan Ruins. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .Enjoy the gym and pool loungers as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Local cuisine breakfast is available on weekdays between 7:00 AM and 1:00 PM. There's also limited parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Tulum City Center hotel include Gran Cenote and Cenote Manatí.

What's nearby

  • Dos Aguas Park - 8 min walk - 0.7 km
  • Hospital de Tulum - 14 min walk - 1.2 km
  • Cenote Calavera - 3 min drive - 1.8 km
  • Hunab Lifestyle Center - 3 min drive - 1.8 km
  • Jaguar Park - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 91 min drive

Restaurants

  • ‪Mestixa - ‬3 min walk
  • ‪El Asadero - ‬2 min walk
  • ‪Caribe Swing - ‬5 min walk
  • ‪Akuma Tiger Sushi - ‬4 min walk
  • ‪San Carnitas - ‬3 min walk

About this property

Biwa Tulum

Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. Biwa Tulum offers its guests an outdoor pool and a fitness centre. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Biwa Tulum. Limited free parking is available on a first-come, first-served basis.

This 4-star Tulum hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 3 levels
  • Built in 2017
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Biwa Tulum offers 14 air-conditioned accommodations with minibars and a safe. This accommodation offers separate dining areas. 49-inch Smart televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Elements Tulum Boutique Hotel
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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 985 reviews
The price is NZ$69
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday local cuisine breakfast available 7:00 AM to 1:00 PM for a fee: USD 8 to 15 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (44 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 8 to 15 per person
  • Airport shuttle fee: USD 240 per vehicle (return, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 011-025-001889/2026

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Is parking available at Biwa Tulum?

Yep, Biwa Tulum has a free self car park. Onsite parking is limited.

How much does it cost to stay at Biwa Tulum?

As of 27 Sept 2026, prices found for a 1-night stay for 2 adults at Biwa Tulum on 28 Sept 2026 start from NZ$78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Biwa Tulum?

The closest beach to Biwa Tulum is Tulum Beach (7.9 km).

Does Biwa Tulum have a pool?

Biwa Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What makes Biwa Tulum a romantic place to stay?

Romance packages, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Biwa Tulum.

Is Biwa Tulum family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Biwa Tulum is a hit with families.

Does Biwa Tulum serve breakfast?

Yep, local cuisine brekkie is available on weekdays between 7:00 AM and 1:00 PM.

Is there a free airport shuttle available at Biwa Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Biwa Tulum?

Yep, you can grab a meal at Biwa Tulum's onsite restaurant.

What time are check-in & check-out at Biwa Tulum?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Biwa Tulum?

No, pets are not allowed.

Biwa Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 222 reviews
Rating 8 - Good. 57 out of 222 reviews
Rating 6 - Okay. 7 out of 222 reviews
Rating 4 - Poor. 6 out of 222 reviews
Rating 2 - Terrible. 3 out of 222 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel to stay
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have breakfast but will next time
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Happy with our stay, everything as expected.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Stayed 4 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personal were wonderful, from check in , to answering questions, to check out.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Stayed 11 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Tulum

Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Stayed 12 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great deal

Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Really nice rooma and staff. Close to restaurants. A bit noisy from street, but earplugs helped, so slept well.
Stayed 15 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our needs. Excellent. Thanks.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff consistently went above and beyond ....

Get this. The hotel is brand new and gorgeous, and it was a bit noisy from street noise, so I discussed this with Harold the owner (great guy) and his amazing assistant manager Denise. They are going to replace the brand new windows with triple pane glass to totally eliminate any outside noise. We travel a lot and this is one of the most enjoyable experiences ever and the hotel is gorgeous. Tremendous attention to details.
Stayed 4 nights in Dec 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Stayed 7 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back at Biwa!

This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Zu laut, Hotel liegt an einer befahrenen Straße, schallisolierte Fenster sind definitiv sinnvoll. Zimmer hat eine Küchenzeile, allerdings wäre ein größerer Kühlschrank wünschenswert…
Stayed 9 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
el hospedaje incluia desayuno, aun sin embargo como el Domingo no abre el area de restaurant, pues ese dia tuve que pagar el desayuno por mi cuenta, el Hotel esta bien, aun sin embargo si hay algo de ruido externo por tanta moto y el area de los alrrededores esta descuidada y da sensacion de inseguridad, aunque no tuvios ningun problema
Stayed 2 nights in Sep 2024