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Central Park Tulum by Los Amigos

3.0 star property
Hotel in Tulum with 2 outdoor pools and full-service spa

Photo gallery for Central Park Tulum by Los Amigos

2 outdoor pools
Restaurant
1 bedroom, premium bedding, in-room safe, iron/ironing board
Couples treatment room(s), sauna, hot tub, steam room
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View map
Calle 6 Sur, entre Calle 3 y 4 Sur, Tulum, ROO, 77780
  • Place, Dos Aguas Park
    ‪15 min walk‬
  • Place, Hospital de Tulum
    ‪16 min walk‬
  • Place, Jaguar Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪73 min drive‬

Room options

View all photos for Standard Studio, 1 King Bed

Garden view

Standard Studio, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Free cots/infant beds
Kitchen
Fridge
LED TV
Separate bedroom
Premium bedding
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Penthouse, 3 Bedrooms, Private Pool

Panoramic Penthouse, 3 Bedrooms, Private Pool | Terrace/patio

Panoramic Penthouse, 3 Bedrooms, Private Pool

Highlights

Balcony or patio
Separate dining area
Private pool
Free cots/infant beds
Kitchen
Fridge
LED TV
Separate bedroom
  • 335 sq m
  • Sleeps 6
  • 3 King Beds

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Exterior

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About the area

Tulum

At Central Park Tulum by Los Amigos you'll be within a 20-minute stroll of Dos Aguas Park and Holistika Art Walk. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and mud bath. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Turkish bath/hammam and sauna. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class La Veleta hotel include Tulum Mayan Ruins and Tulum Beach.

What's nearby

  • Dos Aguas Park - 15 min walk - 1.3 km
  • Hospital de Tulum - 16 min walk - 1.4 km
  • Holistika Art Walk - 4 min drive - 1.4 km
  • Hunab Lifestyle Center - 6 min drive - 2.5 km
  • Jaguar Park - 6 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 38 min drive

Restaurants

  • ‪Delicia - ‬4 min walk
  • ‪El Agavero - ‬7 min walk
  • ‪Guacamole Club - ‬4 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬11 min walk
  • ‪La Consentida - ‬6 min walk

About this property

Central Park Tulum by Los Amigos

Hotel in Tulum with 2 outdoor pools and full-service spa
Central Park Tulum by Los Amigos offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at Central Park Tulum by Los Amigos. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3-star Tulum hotel is smoke free.

  • 39 guestrooms or units
  • 3 levels
  • 7 buildings
  • Built in 2016
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Central Park Tulum by Los Amigos offers 39 accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Tulum hotel provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transport

    • Free offsite parking
    • 24-hour return airport shuttle (surcharge)
    • Free self parking on site
    • Limited on-site self parking
    • Onsite parking includes off-street options

    Food and drink

    • A bar/lounge
    • A restaurant
    • Coffee and tea in common areas
    • Snack bar/deli

    Things to do

    • 2 outdoor pools
    • Full-service spa
    • Gym
    • Sauna

    Family friendly

    • 2 outdoor pools
    • In-room cot
    • In-room kitchen
    • In-room microwave
    • In-room refrigerator
    • Laundry facilities
    • Living room
    • Separate bedroom
    • Separate in-room dining area
    • Snack bar/deli

    Conveniences

    • Laundry facilities
    • Limited-hour front desk
    • Luggage storage
    • Safe at front desk

    Guest services

    • Concierge services
    • Housekeeping (daily)
    • Tour and ticket assistance

    Outdoors

    • Garden
    • Terrace

    Full-service spa

    • 5 treatment rooms
    • Aromatherapy
    • Ayurvedic treatments
    • Body scrubs
    • Body wraps
    • Couples treatment rooms
    • Deep-tissue massages
    • Detox wraps
    • Facials
    • Hot stone massages
    • Hot tub
    • Hot/mineral springs
    • Hydrotherapy
    • Manicures/pedicures
    • Mud bath
    • Prenatal massages
    • Reflexology
    • Sauna
    • Spa open daily
    • Sports massages
    • Steam room
    • Swedish massages
    • Thai massages
    • Turkish bath

    Accessibility

    • No lift

    More

    • 3 floors
    • 7 buildings
    • Built in 2016
    • Smoke-free property

    Room amenities

    Bedroom

    • Free cot
    • Premium bedding

    Bathroom

    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Shower
    • Towels provided

    Entertainment

    • 50-inch LED TV

    Food and drink

    • Coffee/tea maker
    • Cookware, dishware, and utensils
    • Hob
    • Kitchen
    • Microwave
    • Oven
    • Refrigerator
    • Separate dining area

    More

    • Ceiling fan
    • Iron/ironing board
    • Living room
    • Safe

    Policies

    Check-in

    Check-in start time: 3:00 PM; check-in end time: anytime
    Minimum check-in age - 18

    Check-out

    Check-out before 11 AM

    Special check-in instructions

    This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    The front desk is open daily from 9:00 AM - 6:00 PM
    Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    Information provided by the property may be translated using automated translation tools

    Renovations and closures

    This property is closed from 28 July 2022 to 27 July 2024 (dates subject to change).

    Access methods

    Front desk (limited hours)

    Pets

    • Pets and service animals are not allowed at Central Park Tulum by Los Amigos

    Children and extra beds

    • Children are welcome.
    • Free cots (infant beds)!

    Payment types

    Important information

    Fees

    Guests will be asked to pay the following charges at the property:

    • Deposit: USD 300.00 per stay

    We've listed all charges provided to us by the property.

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Airport shuttle fee: USD 250 per vehicle (return)

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
    This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
    This property is professionally cleaned
    Charges for extra guests may apply and vary according to property policy.
    A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
    Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
      This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned.

    We should mention

    • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
    • Pets and service animals are not allowed on site.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

    Property is also known as

    Central Park Resort Tulum
    Central Park Tulum
    Central Park Resort Spa Tulum
    Central Park Tulum by Los Amigos Hotel
    Central Park Tulum by Los Amigos Tulum
    Central Park Tulum by Los Amigos Hotel Tulum

    Frequently asked questions

    What is the cancellation policy at Central Park Tulum by Los Amigos?

    Central Park Tulum by Los Amigos offers free cancellation on select room rates. Check out the cancellation policy for more info.

    Is parking available at Central Park Tulum by Los Amigos?

    Yep, Central Park Tulum by Los Amigos has a free self car park.

    Are there any beaches close to Central Park Tulum by Los Amigos?

    The closest beach to Central Park Tulum by Los Amigos is Tulum Beach (6.4 km).

    Is there a spa on site at Central Park Tulum by Los Amigos?

    Yep, there is an onsite spa at Central Park Tulum by Los Amigos. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

    Does Central Park Tulum by Los Amigos have a pool?

    Central Park Tulum by Los Amigos has 2 outdoor swimming pools.

    What makes Central Park Tulum by Los Amigos a romantic place to stay?

    A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Central Park Tulum by Los Amigos.

    Is Central Park Tulum by Los Amigos family-friendly?

    You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Central Park Tulum by Los Amigos is a hit with families.

    Does Central Park Tulum by Los Amigos serve breakfast?

    Yep, brekkie is served daily.

    Is there a free airport shuttle available at Central Park Tulum by Los Amigos?

    No, but there's an airport shuttle that runs 24 hours a day for a fee.

    Is there a bar or restaurant at Central Park Tulum by Los Amigos?

    Yep, they've got a lounge bar and an onsite restaurant.

    What time are check-in & check-out at Central Park Tulum by Los Amigos?

    Check-in begins at 3:00 PM. Check-out time is 11 AM.

    Are pets allowed at Central Park Tulum by Los Amigos?

    No, pets and service animals are not allowed.

    Central Park Tulum by Los Amigos Reviews

    Reviews

    8.8

    Excellent

    Rating 10 - Excellent. 139 out of 221 reviews
    Rating 8 - Good. 49 out of 221 reviews
    Rating 6 - Okay. 15 out of 221 reviews
    Rating 4 - Poor. 10 out of 221 reviews
    Rating 2 - Terrible. 8 out of 221 reviews

    9.4/10

    Cleanliness

    9.2/10

    Staff & service

    8.2/10

    Amenities

    9.4/10

    Property conditions & facilities

    Reviews

    10/10 Excellent

    Robert Henry

    Travelled with family, Travelled with group
    Liked: Cleanliness, amenities, property conditions & facilities
    I will be back! Onsite spa & gym top quality, resort is 5 star cleanliness. Everything needed walking distance. Recommend small rental car for full experience in Tulum, most attractions within 15 minute drive. Mopeds and bicycles only for the very brave. Park the car & take the $10 taxi home if you want some drinks (:
    Stayed 7 nights in Dec 2021

    10/10 Excellent

    Cynthia

    Travelled with group
    Liked: Cleanliness, amenities, property conditions & facilities
    The Penthouse does NOT disappoint! The entire space was beautiful, 3 story gym, Thai restaurant and ambiance was great, the grounds were well kept. There is no elevator, so pack light. The roads in the area are not paved, without street lights, don’t recommend being off grounds after dark. Need a cab to get to the beach, about 15 minute ride $24 dollars each way. About 1.5hrs from the airport.
    Stayed 4 nights in Nov 2021

    10/10 Excellent

    Angel

    Travelled with partner
    Liked: Amenities, property conditions & facilities
    Good service
    Stayed 5 nights in Oct 2021

    10/10 Excellent

    ELIZABETH, lawrenceville

    Travelled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    el gym y el spa
    Stayed 4 nights in Oct 2021

    10/10 Excellent

    Sabrina del carmen

    Liked: Amenities, property conditions & facilities
    Stayed 3 nights in Sep 2021

    10/10 Excellent

    Jorge

    Travelled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    This Resort was amazing! Definitely will go back and stay at this place again. Close to the Tulum ruins and local markets, restaurants and bike rentals. Only thing is rent a car or get on a colectivo because taxis are way over priced even with the front desk trying to help you out for service.
    Stayed 7 nights in Aug 2021

    4/10 Poor

    Verified traveller

    Travelled with family
    Liked: Cleanliness, property conditions & facilities
    Overall, this was a decent hotel. The gym is probably the main draw as it is pretty impressive. However, even with very few guests there, because they only have 2 treadmills, it wasn't easy to get to use it. The pool is mainly decorative, and basically nobody uses it as it's very shallow and narrow. So if you like hanging out by the pool this is not the place for you. The main problem I had with my stay was that I accidentally booked the wrong date on the hotel (I had a overnight flight so that threw me off). I booked 2 weeks ahead of time and contacted both the hotel and Expedia the very next day. I had also booked the penthouse suite. If I had accidentally booked a studio, I might not have cared that much. After hours of talking to Expedia and the hotel, they basically both told me they were not going to do anything for me and it was my mistake and I'd have to eat the cost. I told them I was willing to change dates, get credit. Anything so I didn't lose the 280 dollars I spent for a penthouse suite I wasn't going to be there to use. In conclusion, this is a small brand hotel that doesn't really care about customer service and if they won't do anything about my mistaken booking, I don't feel they would be very accommodating about anything else. In general, I'd avoid this place and also avoid booking anything with expedia as their customer support after you make a booking is basically non-existent.
    Stayed 3 nights in Aug 2021

    2/10 Terrible

    Sandra

    Stayed 2 nights in Aug 2021

    10/10 Excellent

    mark

    Liked: Cleanliness, room comfort

    Cute diamond in the rough

    Very good place for the price. Dirt road to get there, but once there it is very nice. The ocean side bohemian-chic area is a short drive away.
    Stayed 1 night in Aug 2021

    6/10 Okay

    Verified traveller

    Travelled with partner
    Disliked: Cleanliness, property conditions & facilities
    Broken door lock. Blood on sheets. Frequent power issues. Construction every morning, impossible to sleep and noisy above. left hotel early and lost money booked another place.
    Stayed 3 nights in Jul 2021

    8/10 Good

    Montae Londale

    Stayed 4 nights in Jul 2021

    4/10 Poor

    Verified traveller

    Travelled with partner
    Liked: Property conditions & facilities
    Disliked: Amenities
    The property looked nice and seemed to have a nice pool, which we didn't use. However, it was an open pool area with no shade at all. The room was relatively clean, but had deep black scratches all over the white nightstands. In addition, the garbage in the kitchen was left completely full when we checked in. The worst part about the room was the shower. It had very low pressure and it would take a very long time to get it to hot. The water was also very difficult to adjust and we had to keep playing with the temperature as it just kept going from cold to very hot - it was challenging to find the middle point. On the 2nd day of our trip, the electricity completely went out and we had no air conditioner on a very hot and humid day. Additionally, the water pressure was non-existent, the water was barely trickling and in the middle of my shower, the water completely stopped and I couldn't even finish the shower. The management told us it would take 30 min to restore electricity, but it actually took about 5 hours. Finally, the only restaurant and bar they had in the hotel, wouldn't open until 3 pm, which was very inconvenient. Very disappointed with this hotel, as well as the experience.
    Stayed 2 nights in Jul 2021

    10/10 Excellent

    Verified traveller

    Travelled with family, Travelled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    I loved this resort !! The staff was so kind and friendly, and the cleanliness of the resort was awesome. The only thing that was not so great was the pressure of the water from the shower and how the temperature of the shower would go from really hot to cold. The gym was phenomenal and so is the juice bar. The restaurant on site is so delicious (Thai food) I couldn’t get enough of it. They clean the pool and resort daily so swimming in the pool was enjoyable. I will definitely book here again in the future.
    Stayed 5 nights in Jul 2021

    2/10 Terrible

    Verified traveller

    Travelled with family
    Disliked: Amenities, property conditions & facilities
    Poor communication, poor service, property management not accommodating. No hot water, maintenance issues. Expedia Customer Service not helpful at all. Expedia has ignored my responses. Expedia is the worse
    Stayed 4 nights in Jul 2021

    10/10 Excellent

    Verified traveller

    Stayed 3 nights in Jul 2021

    4/10 Poor

    Verified traveller

    Disliked: Cleanliness, amenities, property conditions & facilities
    Not worth it only nice attraction is the hydrotherapy
    Stayed 5 nights in Jul 2021

    10/10 Excellent

    Verified traveller

    Travelled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    This property is just so beautiful. It’s trees all over and the layout with the pools and fountain just makes it such a zen environment. If you’re looking for a calm, quiet, and relaxing stay in Tulum, this is your place. Only thing my sister and I didn’t like was the lack of hot water from the shower. I guess because the weather is hot, they figured hot water wasn’t needed but we would have liked the option. Other than that, everything was great. There’s always a concierge at the front to answer any questions and our room was cleaned every day. Everyone is so friendly and willing to help. Of course I can’t forget my absolute favorite part of this stay: the spa! It has a hot tub, sauna, steam room, bucket showers and so much more. Always much needed after a day of exploring Tulum and doing fun activities.
    Stayed 4 nights in Jun 2021

    6/10 Okay

    Verified traveller

    Liked: Cleanliness, amenities, property conditions & facilities
    Stayed 4 nights in Jun 2021

    6/10 Okay

    Verified traveller

    Liked: Cleanliness
    Stayed 2 nights in May 2021

    2/10 Terrible

    Verified traveller

    Travelled with partner, Travelled with group
    Liked: Cleanliness, property conditions & facilities
    Avoid going to this property! I gave my ID for incidental charges, and they lost it. I was forced to travel back to the US with not ID. There is no front desk that can help when you need it, there is a “concierge” person who is not on site 24/7. I would recommend staying at a more traditional style hotel. There is only one restaurant on the property that only offers lunch and dinner, so breakfast options become a commute to another restaurant. Most excursion shuttles will also not meet you at this hotel and you have to travel to the Super Aki supermarket which is 1.5m away. The water smells bad here and the shower pressure is almost a light drip. Really avoid going here.
    Stayed 4 nights in Jun 2021

    10/10 Excellent

    Verified traveller

    Travelled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    We went in May 2021 and it was calm. Not too many other people staying there it seemed. So, there was a lot of privacy. The spa is phenomenal and the restaurant has good Thai food. Breakfast is not included. Bring plenty of cash because taxi is the only way to get around unless you rent your own vehicle, bike, moped.
    Stayed 4 nights in May 2021

    6/10 Okay

    Verified traveller

    Travelled with partner
    Liked: Cleanliness
    Big and spacious rooms in great condition. The location of this property is under development. Expect non-paved roads, dust, industrial trash in surrounding areas, and overpriced Thai restaurant on site.
    Stayed 2 nights in Apr 2021

    6/10 Okay

    Verified traveller

    Travelled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    This is an excellent place but we had some significant issues. If I were to rate this just on the property, I would give it 5 stars, but due to some issues I can honestly and fairly give it only 3 stars. PRO: -The place is huge with lots of space and awesome rooftop pool. -Beds are big and comfy. -There's a gym and spa. The gym is way more than a typical hotel gym. -Kitchen is well equipped and open. -Location is very close to downtown Tulum. -Wifi is pretty solid. CONS -We had to deal with construction noise from below us for 3 straight days until 6pm each day. That basically ruined our vacation. We were looking for peace and quiet but instead had to deal with nonstop noise. -When we got there, we had to wait 20 minutes for the concierge to arrive to give us our keys. I don't know why they couldn't have just given the keys to the front desk, which would've saved time. -When we entered the unit with the concierge, the housekeeper was still cleaning the place at 3:30pm. -The place is very clean overall, but we found cigarettes butts in the pool area. One of them was in the water. -They made it mandatory for pool workers to come in to clean every day. We wanted privacy, so we weren't happy that two guys came in every morning. -The toilets were extremely hard to flush. -Despite many issues we had to deal with, the management did nothing to make up for them. Not even a late check out at noon.
    Stayed 4 nights in Mar 2021

    10/10 Excellent

    Kandis

    Liked: Cleanliness, room comfort

    Wonderful hotel located in town.

    The hotel was very nice. The staff was helpful and very friendly . It seems the hotel is managed by an outside company so the concierge is located at a different property a few blocks away. Fernanda came after about 15 minutes from our arrival. Through WhatsApp we communicated and she arranged excursions and brought us bikes for rent that we requested. I would definitely stay at this property again . There is a nice pool as well as spa and gym. They were closed due to Covid bit looked nice all the same. The hotel is 10-15 minute bike ride from the beach.
    Stayed 5 nights in Feb 2021

    2/10 Terrible

    Verified traveller

    Travelled with group
    Disliked: Cleanliness, amenities, property conditions & facilities
    I rented three bedroom penthouse with private pool. Upon my arrival I had to wait almost one hour for a lady named Valeria Morelos to arrive who was extremely rude who was in charged of the property, when I asked for a manager she told me that she cpuld not bother owners in Europe and if I didn't like it I could leave.She wanted to charge me extra a night for additional two people eventhough we were total of four in a three bedroom penthouse. You were not allowed to listen to music after eight pm because you would get a fine.Worse vacation ever. I will not be returning here. Very dishonest.
    Stayed 2 nights in Feb 2021