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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Aerial view
Property video
Outdoor banquet area
Outdoor banquet area
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
The current price is NZ$414
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Place, Tulum National Park
    ‪1 min drive‬
  • Place, Tulum Mayan Ruins
    ‪6 min drive‬
  • Place, Xel-Há Park
    ‪9 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 181 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

1 bedroom, down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Deluxe Junior Garden View King

Deluxe Junior Garden View King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King

Preferred Club Ocean View King

8.6 out of 10
Excellent
(10 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

1 bedroom, down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

8.0 out of 10
Very good
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite

Hacienda Preferred Club Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View Double

1 bedroom, down duvets, in-room safe, individually decorated

Junior Suite Garden View Double

8.4 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View Double

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Adult Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

1 bedroom, down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

8.4 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Garden View King

1 bedroom, down duvets, in-room safe, individually decorated

Junior Suite Garden View King

8.4 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden Double

1 bedroom, down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Garden View King

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double

1 bedroom, down duvets, in-room safe, individually decorated

Preferred Club Ocean View Double

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Garden View (Deluxe)

1 bedroom, down duvets, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

1 bedroom, down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Garden View Double

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Adult Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Dreams Tulum Resort & Spa - All Inclusive. You'll be 1.6 km (1 mi) from Tulum National Park and 3.6 km (2.3 mi) from LabnaHa Ecopark Adventures. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Bordeaux, serves French cuisine and is open for dinner. With 7 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site nightclub and free kids' club. 5460 square feet (507 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Additionally, you'll find a winery, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 4.5-property class Tulum property include Xel-Há Park and Temple of Doom.

What's nearby

  • Tulum National Park - 1 min drive - 1.8 km
  • Cenote Manatí - 4 min drive - 3.2 km
  • Tulum Mayan Ruins - 6 min drive - 7.4 km
  • Xel-Há Park - 9 min drive - 11.7 km
  • Gran Cenote - 12 min drive - 13.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Seaside Grill - ‬8 min walk
  • ‪World Cafe - ‬7 min walk
  • ‪Restaurante El Crucero - ‬6 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Playa Pescadores - ‬16 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Dreams Tulum Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers an attached winery, a complimentary children's club and a children's pool. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq. m of conference space
  • Buffet breakfast (free)
  • Winery on site
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Tulum property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Frequently asked questions

What is the cancellation policy at Dreams Tulum Resort & Spa - All Inclusive?

Dreams Tulum Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on 26 Oct 2025 start from NZ$413.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Tulum Resort & Spa - All Inclusive?

Yep, Dreams Tulum Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Tulum Resort & Spa - All Inclusive?

The closest beach to Dreams Tulum Resort & Spa - All Inclusive is Soliman Bay (4.1 km).

Is there a spa on site at Dreams Tulum Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Tulum Resort & Spa - All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Dreams Tulum Resort & Spa - All Inclusive have a pool?

Dreams Tulum Resort & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dreams Tulum Resort & Spa - All Inclusive?

Dreams Tulum Resort & Spa - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Dreams Tulum Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Tulum Resort & Spa - All Inclusive.

Is Dreams Tulum Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Dreams Tulum Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Tulum Resort & Spa - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Dreams Tulum Resort & Spa - All Inclusive serve breakfast?

Sure does, free buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Dreams Tulum Resort & Spa - All Inclusive?

No, Dreams Tulum Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Tulum Resort & Spa - All Inclusive?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Tulum Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams Tulum Resort & Spa - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Dreams Tulum Resort & Spa - All Inclusive?

There is a golf course next to Dreams Tulum Resort & Spa - All Inclusive.

Reviews

Dreams Tulum Resort & Spa - All Inclusive Reviews

7.6

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 441 out of 1009 reviews
Rating 8 - Good. 204 out of 1009 reviews
Rating 6 - Okay. 172 out of 1009 reviews
Rating 4 - Poor. 95 out of 1009 reviews
Rating 2 - Terrible. 97 out of 1009 reviews

Reviews

8/10 Good

Keyahno

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jun 2025

10/10 Excellent

Valeska

Travelled with family and small children
Liked: Cleanliness
Everything!! Coming back in April
Stayed 5 nights in Jun 2025

10/10 Excellent

Eryka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect.
Stayed 4 nights in Jun 2025

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Dreams Tulum was nice. The staff was great and the grounds were clean. I had a nice experience.
Stayed 4 nights in Jun 2025

8/10 Good

Gerzain

Stayed 5 nights in Jun 2025

10/10 Excellent

Christopher Edward

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very attentive and nice. The preferred bar near coco cafe had the best espresso martinis!
Stayed 4 nights in Jun 2025

10/10 Excellent

Miguel Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities
La arquitectura y diseño
Stayed 5 nights in Jun 2025

6/10 Okay

Christine

Stayed 1 night in Jun 2025

10/10 Excellent

Aaron

Stayed 5 nights in Jun 2025

2/10 Terrible

Alessandra

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
Resort was beautiful however the one star is for the food poisoning we got. There were 30 of us staying there for a wedding and I would say 20 out of 30 people got food poisoning.
Stayed 2 nights in Jun 2025

6/10 Okay

Teresa

Travelled with family and small children
Food was not great and only certain restaurants open on certain days. In our large group I think 4 of our room had issues with toilet clogging. All the bars were always out of domestic beer or any light beer. Uncontrollable to them but seaweed was extreme Resort was beautiful and staff was all very friendly
Stayed 4 nights in May 2025

10/10 Excellent

Nathan

Stayed 6 nights in Jun 2025

6/10 Okay

Alek

Stayed 6 nights in May 2025

10/10 Excellent

Jesus Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hospitality!
Stayed 3 nights in Jun 2025

10/10 Excellent

Raul

Stayed 3 nights in Apr 2025

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed staying at this resort. I want to shout out the entertainment team, victor, ronny, Erick, Giselle and Ingrid for making us feel so appreciated and welcomed, truly a trip to remember!
Stayed 6 nights in May 2025

10/10 Excellent

Jasper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, entertainment nightly, and endless beverages. Team at the the lobby to schedule your excursions. Explore Scuba, cenotes, and ruins are must dos if visiting!
Stayed 5 nights in May 2025

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was awesome! Staff was extremely friendly and professional. Room service was prompt and delicious!! We are definitely coming back soon!!
Stayed 4 nights in May 2025

2/10 Terrible

Gabrielle

Stayed 5 nights in May 2025

10/10 Excellent

CAROLINE LUISA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place for my daughter’s honeymoon! All was excellent! Staff super friendly, place impeccable! Now my husband and I plan to go!
Stayed 7 nights in May 2025

2/10 Terrible

Leticia

Disliked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Boris

Stayed 9 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2025

2/10 Terrible

Jeffrey

Disliked: Staff & service, property conditions & facilities
They claim to have sound proof rooms. I was in a little corner of main building at hotel with one other room, and a maid supply closet. From 7AM on every morning it was non stop noise due to maids in and out and a half inch opening around the door way that was big enough to look through without opening the door. I asked 4 different maids to keep carts outside of building and try not to make any noise banging walls carts etc. none of them understood English. Also the food was terrible at the restaurants that were actually open. I’d like a refund for my stay as it was a terrible experience overall.
Stayed 3 nights in Apr 2025

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice meet n greet upon arrival. Then the hard sell for Hilton time share. We did not appreciate that before the hotel and shuttle. Also, we feel that once we didn’t agree to meet about the whole timeshare program, we were short changed on service. ( I.e. Beds were not made up and replaced ) the grounds and the restaurants were beautiful if you enjoy staying in one location and doing a limited amount of activities. We found more fun on the catamaran for the sunset cruise.
Stayed 4 nights in Apr 2025