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Hotel Casa Santiago Tulum

3.0 star property
Comfortable Tulum hotel in La Veleta with free parking

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Photo gallery for Hotel Casa Santiago Tulum

Outdoor pool, pool loungers
Front of property
Frette Italian sheets, premium bedding, Select Comfort beds
Food court
Outdoor pool, pool loungers
Reviews
9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • HousekeepingHousekeepingHousekeeping
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780
  • Popular LocationTulum National Park5 min drive
  • Popular LocationTulum Mayan Ruins10 min drive
  • AirportTulum, Quintana Roo (TUY)15 min drive
  • Popular LocationPlaya Paraiso18 min drive

Room options

View all photos for Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace

Family Double Room, 1 Bedroom, Non Smoking, Terrace

Highlights

Furnished patio
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Frette Italian bed sheets
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite King with Balcony

Suite King with Balcony

Suite King with Balcony

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Frette Italian bed sheets
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace

Room, 1 Queen Bed, Terrace

Highlights

Furnished patio
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Tulum

Hotel Casa Santiago Tulum puts you in the centre of Tulum, 1.5 km (0.9 mi) from Hospital de Tulum and 1.8 km (1.1 mi) from Dos Aguas Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel has free WiFi in public areas, concierge services and a terrace. Added amenities include coffee/tea in a common area, spa services and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class La Veleta hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Tulum National Park - 5 min drive
  • Gran Cenote - 7 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Tulum Beach - 13 min drive
  • Playa Paraiso - 18 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • La Taqueria Pinches Tacos Shop - 3 min walk
  • El Camello Jr - 12 min walk
  • Italdo Pasteleria - 10 min walk
  • Los Aguachiles - 11 min walk
  • Cafeteria Hunab Ku - 12 min walk

About this property

Hotel Casa Santiago Tulum

Comfortable Tulum hotel in La Veleta with free parking
As a guest of Hotel Casa Santiago Tulum, you'll find an outdoor pool, spa services, and a terrace. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Hotel Casa Santiago Tulum also features tour/ticket assistance, a garden, and coffee/tea in common area. Self parking is free.
  • 1 building
  • 6 guestrooms or units
  • 3 levels
  • Built in 2015
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Water dispenser
Hotel Casa Santiago Tulum offers 6 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished patios. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • 3 floors
  • Building
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

Outdoor space

  • Furnished patio

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions; your host will greet you
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 25 November 2023 to 24 November 2025 (dates subject to change).

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Casa Santiago Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, debit cards, cash, mobile payments and PayPal. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Casa Santiago Tulum?

Hotel Casa Santiago Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Casa Santiago Tulum?

Yep, Hotel Casa Santiago Tulum has a free self car park.

Are there any beaches close to Hotel Casa Santiago Tulum?

The closest beach to Hotel Casa Santiago Tulum is Tulum Beach (6.7 km).

Is there a spa on site at Hotel Casa Santiago Tulum?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Casa Santiago Tulum have a pool?

Hotel Casa Santiago Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Hotel Casa Santiago Tulum family-friendly?

You bet! With amenities like laundry facilities and an outdoor pool, as well as art supplies in the guestrooms, it's no surprise Hotel Casa Santiago Tulum is a hit with families.

Does Hotel Casa Santiago Tulum serve breakfast?

You bet, brekkie is served daily.

Is there a free airport shuttle available at Hotel Casa Santiago Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Casa Santiago Tulum?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Casa Santiago Tulum?

No, pets and service animals are not allowed.

Hotel Casa Santiago Tulum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 132 out of 163 reviews" "
Rating 8 - Good. 24 out of 163 reviews" "
Rating 6 - Okay. 3 out of 163 reviews" "
Rating 4 - Poor. 3 out of 163 reviews" "
Rating 2 - Terrible. 1 out of 163 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great host & room. 20 minutes walk to centro. Within 4 blocks i found massage , tacos, music & rentable scooters

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, well-kept, small hotel tucked away in a neighborhood, bursting with an amazing variety of restaurants, small shops, friendly, and helpful people. It is walkable and we felt safe walking around and exploring the intimate and highly atmospheric little restaurants and bars every evening. The only issue is that many of the streets in this area are in dire need of repair, which, given the amount of stylish new construction and renewal going on in this neighborhood of La Valeta, one hopes that the city might eventually upgrade the streets and possibly even add some sidewalks!

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay!
Stayed 5 nights in Jun 2022

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum.
Stayed 3 nights in May 2022

10/10 Excellent

BELFUG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and casa santiago is a good option to stay in Tulum center.
Stayed 1 night in May 2022

4/10 Poor

Bhavesh

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not great.
We were shocked that this hotel is shown as 3 star in hotels.com and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there.
Stayed 3 nights in Dec 2021

10/10 Excellent

Imara M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel.
Stayed 6 nights in Dec 2021

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam.
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021