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Hotel El Capitan Tulum

Property class: 3

Photo gallery for Hotel El Capitan Tulum

Front of property
Front of property
Point of interest
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is NZ$153
includes taxes & fees
1 May - 2 May

Explore the area

View map
Avenida Coba x calle Asteroides, Lote 1 mza. 69, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪10 min walk‬
  • Place, Dos Aguas Park
    ‪14 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

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About the area

Tulum

At Hotel El Capitan Tulum you'll be 2.6 km (1.6 mi) from Tulum National Park and 3 km (1.8 mi) from Tulum Mayan Ruins. Highlights at this hotel include free daily breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a garden. Other amenities include tour/ticket assistance, multilingual staff and a communal living room. Free full breakfast is available daily between 7:30 AM and 11:00 AM. There's also the convenience of limited parking. .Places within a 15-minute drive of this 3-property class Tulum City Center hotel include Gran Cenote and Tulum Beach.

What's nearby

  • Jaguar Park - 10 min walk - 0.8 km
  • Hunab Lifestyle Center - 10 min walk - 0.8 km
  • Dos Aguas Park - 14 min walk - 1.2 km
  • Cenote Calavera - 2 min drive - 2.5 km
  • Hospital de Tulum - 5 min drive - 2.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪El Capitán - ‬1 min walk
  • ‪Siete Fuegos - ‬3 min walk
  • ‪La Regia Tulum - ‬1 min walk
  • ‪La Pasadita - ‬3 min walk

About this property

Hotel El Capitan Tulum

Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel El Capitan Tulum. Limited free parking is available on a first-come, first-served basis.

This 3-star Tulum hotel is smoke free.

  • 19 guestrooms or units
  • Full breakfast (free)
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Garden
  • ATM
  • No smoking on site
  • Water dispenser
Hotel El Capitan Tulum offers 19 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation includes desks. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include a shower with a rainfall showerhead. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Free Wi-Fi
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Bicycles
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel El Capitan Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:30 AM to 10:00 PM
  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel El Capitan Tulum Hotel
Hotel El Capitan Tulum TULUM
Hotel El Capitan Tulum Hotel TULUM

Frequently asked questions

What is the cancellation policy at Hotel El Capitan Tulum?

Hotel El Capitan Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel El Capitan Tulum?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel El Capitan Tulum on 1 May 2026 start from NZ$153, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel El Capitan Tulum?

Yep, Hotel El Capitan Tulum has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel El Capitan Tulum?

The closest beach to Hotel El Capitan Tulum is Tulum Beach (7.3 km).

Does Hotel El Capitan Tulum have a pool?

Hotel El Capitan Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:30 AM to 10:00 PM.

Does Hotel El Capitan Tulum serve breakfast?

Yeah, free full breakfast is available daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel El Capitan Tulum?

No, Hotel El Capitan Tulum does not offer an airport shuttle service.

What time are check-in & check-out at Hotel El Capitan Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel El Capitan Tulum?

No, pets and service animals are not allowed.

Hotel El Capitan Tulum Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 16 out of 32 reviews
Rating 8 - Good. 9 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 3 out of 32 reviews
Rating 2 - Terrible. 1 out of 32 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Yelitza

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas atenciones, el hotel es un poco antiguo, pero se sintió como bien. El restaurante muy bueno, la comida excelente.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rakshith

Stayed 1 night in Apr 2025

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed here a number of years ago and enjoyed it. Since we were familiar with the location , we booked it again. The hotel could use some upgrades now, but was still a good place to stay.
Stayed 1 night in Jan 2025

6/10 Okay

Marina

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Aviad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price,basic and a little outdated but staff was extremely nice and accommodating. About 20 min walk from main bus station ,10 min bike ride to the ruins and 15 min bike ride to the beach. The free breakfast was great,large portions and delicous. The area around the hotel is safe and clean. Close to the center but quiet.

4/10 Poor

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk. After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable. I would definitely not recommend this place. The owner should learn some manners and treat people better.
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Paula

Stayed 5 nights in Nov 2025

6/10 Okay

OSCAR ELOY

Travelled with family
Estuvimos hospedados 1 noche porque solo íbamos de paso, es un hotel sencillo, para solo ir a dormir está bien. El personal es amable.
Stayed 1 night in Jul 2025

10/10 Excellent

ULISES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es muy amable, su desayuno es una delicia, súper recomendable, la ubicación es muy agradable, muy amena la estancia!!
Stayed 1 night in Apr 2025

10/10 Excellent

Jean

Stayed 2 nights in Mar 2025

6/10 Okay

Väonö Jussi

Liked: Cleanliness
Disliked: Room comfort
Hard beds and got disturbed by loud music all night. Just got quiet early in the morning. Ordered breakfast and took almost an hour to be served. Restaurant is nice and food is really tasty genuine Mexican dishes.
Stayed 1 night in Jan 2025

8/10 Good

Jasmine

Stayed 1 night in Jan 2025

8/10 Good

sandra

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Local para pernoitar

O hotel não tem recepção. O check-in é feito no restaurante do hotel que tem o mesmo nome do hotel. Lugar ok para pernoitar. Atendimento gentil e café da manhã excelente.
Stayed 1 night in Nov 2024

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó el lugar calidad precio
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No es no.

Trato malo, alberca sucia, aire acondicionado funcionaba de a ratos, desayuno malo, la TV de cuarto sin operar.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Habitación limpia y excelente relación precio / calidad. El desayuno incluido es muy bueno. Olor a drenaje en el baño. La recepción no tenía personal, había que acceder por la oficinita del restaurante lo cual fue un poco raro
Stayed 1 night in Oct 2024

8/10 Good

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

8/10 Good

Jesus Omar

Liked: Cleanliness, property conditions & facilities
Recomiendo
Stayed 1 night in Sep 2024

10/10 Excellent

Ania

Liked: Staff & service
Disliked: Cleanliness
Son muy serviciales
Stayed 2 nights in Sep 2024

10/10 Excellent

Jorge Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía excelente, nos atendieron excelente, descanso y ubicación inigualables. Volveremos pronto.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2024

10/10 Excellent

Nuria

Stayed 1 night in Jul 2024