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Hotel Zulum

3.0 star property
Beachfront hotel with calming spa services

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Photo gallery for Hotel Zulum

View from property
Property amenity
Room, 1 King Bed, Beachfront
Breakfast meal
Beach bar
Reviews
6.8

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760
  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture8 min walk
  • Popular LocationPlaya Paraiso16 min drive
  • AirportTulum, Quintana Roo (TUY)23 min drive

Room options

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Terrace/patio

Room, 1 King Bed, Beachfront

Highlights

Ceiling fan
Day bed
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Terrace/patio

Standard Room, 1 King Bed

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Beach View

Room, Beach View | Terrace/patio

Room, Beach View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View | View from room

Room, 1 King Bed, Pool View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | View from room

Standard Room, 2 Double Beds

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double beds room, jungle view

2 Double beds room, jungle view

2 Double beds room, jungle view

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Daily housekeeping
Pet friendly
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool
Kore Tulum Retreat and Spa Resort - Adults Only
Pool
Hot tub
Breakfast included
All-inclusive
4.0 out of 5, Very good, (1003)
The price is NZ$504
for 1 night
includes taxes & fees
17 May - 18 May
Kore Tulum Retreat and Spa Resort - Adults Only

About the area

Tulum

Hotel Zulum places you steps from Tulum Beach and within a 10-minute stroll of Ven a la Luz Sculpture. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges, and a full-service spa. .The restaurant, Zulum, serves international cuisine and is open for breakfast, lunch, and dinner. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor swimming pool. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-star Zona Hotelera hotel include Tulum National Park and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 8 min walk
  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 14 min drive
  • Playa Paraiso - 16 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • Chambao - 1 min walk
  • Mia Restaurant & Beach Club - 4 min walk
  • Checkpoint Ciao - 7 min walk
  • Casa Jaguar - 9 min walk
  • Taboo Beach Club - 1 min walk

About this property

Hotel Zulum

Beachfront hotel with calming spa services
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hotel Zulum, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.

There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Zulum

Things to do

  • Full-service spa
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Ceiling fan

Policies

Check-in

Contactless check-in and check-out are available

Check-out

Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 750 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 875 per person (one-way)
  • Pet fee: MXN 750 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Children 8 years old and younger aren't allowed at this property.

Property is also known as

Hotel Zulum
Hotel Zulum tulum
Zulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Zulum?

Hotel Zulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Zulum?

As of 3 May 2024, prices found for a 1-night stay for 2 adults at Hotel Zulum on 13 May 2024 start from NZ$233.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Zulum?

Yep, Hotel Zulum has a free self car park.

Is there a spa on site at Hotel Zulum?

Yep, there is an onsite spa at Hotel Zulum. You'll enjoy services like massages.

Does Hotel Zulum have a pool?

Hotel Zulum has an outdoor pool.

What makes Hotel Zulum a romantic place to stay?

A bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Hotel Zulum.

Is there a free airport shuttle available at Hotel Zulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Hotel Zulum Reviews

Reviews

6.8
Rating 10 - Excellent. 99 out of 379 reviews" "
Rating 8 - Good. 96 out of 379 reviews" "
Rating 6 - Okay. 70 out of 379 reviews" "
Rating 4 - Poor. 56 out of 379 reviews" "
Rating 2 - Terrible. 58 out of 379 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus, San Bruno

Travelled with partner
Disliked: Amenities, property conditions & facilities
The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
Stayed 4 nights in Jan 2024

2/10 Terrible

Amber

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Stayed 4 nights in Jan 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

2/10 Terrible

Jessie, Miami

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes.
Stayed 3 nights in Jan 2024

2/10 Terrible

Alina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though
Stayed 1 night in Jan 2024

2/10 Terrible

Jarleen

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.
Stayed 1 night in May 2023

2/10 Terrible

Melissa, Silver spring

Disliked: Property conditions & facilities
The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and a/c. Good breakfast too
Stayed 1 night in Apr 2023

10/10 Excellent

ROCIO BERENICE

Stayed 1 night in Mar 2023

2/10 Terrible

Ceylan, Valley Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrenely worn out, no internet no ac no safe no ourlets