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Hotelito Azul

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Dates

April 2026

May 2026

2 outdoor pools, open 11:00 AM to 10:00 PM, free pool cabanas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa pool
Spa
Pet-friendly
Free Wi-Fi

includes taxes & fees

29 Apr - 30 Apr

Explore the area

Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780

Place, Tulum Beach
‪2 min walk‬
Place, SFER IK
‪2 min drive‬
Place, Ven a la Luz Sculpture
‪3 min drive‬
Airport, Tulum Intl. Airport (TQO)
‪52 min drive‬

Room options

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Oceanfront Suite

Exceptional

36 sq m
1 bedroom
Sleeps 3
1 King Bed

Beachside Suite

Good

36 sq m
1 bedroom
Sleeps 3
1 King Bed

Gardenview Suite

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 3
1 King Bed

Gardenview Villa

Excellent

Garden view
46 sq m
1 bedroom
Sleeps 3
1 King Bed

Oceanfront Villa

Excellent

Ocean view
59 sq m
1 bedroom
Sleeps 3
1 King Bed

Skyview Villa

Very good

46 sq m
Sleeps 3
1 King Bed

Plunge Pool Villa

Very good

Garden view
99 sq m
1 bedroom
Sleeps 4
1 King Bed

About the area

Tulum

A luxury stay in Tulum awaits you at Hotelito Azul. Within steps you'll find Tulum Beach and Ven a la Luz Sculpture within a 20-minute stroll. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and 2 hot tubs. .A pampering day can include deep-tissue massages and hot stone massages. The restaurant, Olivia, serves international cuisine and is open for breakfast and lunch. The hotel's own beach bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and free pool cabanas. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:30 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free parking nearby, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

Tulum Beach - 2 min walk - 0.2 km
SFER IK - 2 min drive - 1.8 km
Ven a la Luz Sculpture - 3 min drive - 2.5 km
Playa Paraiso - 8 min drive - 5.7 km
Tulum Mayan Ruins - 14 min drive - 12.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 101 min drive

Restaurants

‪The Coffee - ‬15 min walk
‪Mia Restaurant & Beach Club - ‬14 min walk
‪Bula Tulum - ‬15 min walk
‪Ziggys Beach Club - ‬13 min walk
‪Taboo Beach Club - ‬9 min walk

About this property

Hotelito Azul

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. After a day at the beach, cool off in one of the 2 outdoor swimming pools at Hotelito Azul and enjoy amenities such as a fitness centre.

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the beach bar. Public spaces have free WiFi. This luxury hotel also offers a rooftop terrace and a garden. You'll have access to the outdoor pool at a partner property.

This 5-star Tulum hotel is smoke free.

35 guestrooms or units

2 dining venues

Terrace on the roof

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Breakfast available (surcharge)

Front desk (limited hours)

Front desk safe

Car service

Tour and ticket information

Garden

Outdoor picnic space

No smoking on site

Bar on the beach

Coffee shop

Hotelito Azul offers 35 accommodations with minibars and a safe. This individually decorated and furnished accommodation includes desks. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. Hypo-allergenic bedding and hairdryers can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

14 Apr - 15 Apr

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free offsite parking within 30 metres
24-hour return airport shuttle on request for a surcharge
Bus station shuttle (surcharge)
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Shopping centre shuttle (surcharge)
Theme park shuttle (surcharge)
Limo/town car service

Food and drink

Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: USD 30 to 40 for adults and USD 30 to 40 for children
2 restaurants
A beach bar
A coffee shop/cafe
Couples/private dining
Private picnics

Restaurants on site

Agave
Olivia

Things to do

2 hot tubs
2 outdoor pools
Beach yoga
Bicycle rentals
Bicycle storage
Bicycle tours
Books
Concerts/live shows
Ecotours
Fitness classes
Free beach club
Gym
Outdoor pool (guest access)
Scooter/moped rentals

Family friendly

2 outdoor pools
In-room cot
Rollaway/extra bed (surcharge)

Conveniences

Limited-hour front desk
Safe at front desk

Guest services

Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
In a nature reserve
On the beach
Picnic area
Pool loungers
Rooftop terrace

Spa

Deep-tissue massages
Hot stone massages
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 steps to reach entrance
Accessible airport shuttle
Accessible bus station shuttle
No lift

Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Egyptian cotton sheets
Free cot
Hypo-allergenic bedding
Memory foam mattress
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Hair dryer (on request)
Private bathroom
Rainfall showerhead
Shower
Towels provided

Food and drink

Champagne service
Limited room service
Minibar

Air conditioning (climate-controlled)
Desk
Individual decor
Individual furnishings
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 10:00 AM - 6:00 PM

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your passport after booking

Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
Only dogs and cats are allowed
Maximum 2 pets
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 107.1 per night.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: 7.5 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults and USD 30 to 40 for children
Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)
Pet deposit: USD 100.00 per stay
Pet fee: USD 25 per pet (varies based on length of stay)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 107.1 per night
Service fee: 7.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Pool access available from 11:00 AM to 10:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotelito Azul Hotel Tulum

Hotelito Azul Hotel

Hotelito Azul Tulum

Hotelito Azul Hotel

Hotelito Azul Tulum

Hotelito Azul Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotelito Azul?

Hotelito Azul offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotelito Azul?

As of 1 Apr 2026, prices found for a 1-night stay for 2 adults at Hotelito Azul on 29 Apr 2026 start from NZ$609, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotelito Azul?

Yep, Hotelito Azul is a short 2-minute walk from Tulum Beach. Fun beach activities include yoga, surfing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Hotelito Azul?

There's no onsite spa, but this property does offer services like prenatal massages.

Does Hotelito Azul have a pool?

Hotelito Azul has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 11:00 AM to 10:00 PM.

What luxury perks are available at Hotelito Azul?

Hotelito Azul features 2 outdoor pools, 2 hot tubs and free pool cabanas. All guestrooms come with memory foam beds and premium bedding.

What makes Hotelito Azul a romantic place to stay?

Beachfront dining and couples dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hotelito Azul.

Is Hotelito Azul family-friendly?

You bet! With amenities such as 2 outdoor pools and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Hotelito Azul is a hit with families.

Does Hotelito Azul serve breakfast?

You bet, cooked-to-order brekkie is on offer daily between 7:30 AM and 1:00 PM.

Is there a free airport shuttle available at Hotelito Azul?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotelito Azul?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotelito Azul?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotelito Azul?

Cats and dogs are welcome at Hotelito Azul, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotelito Azul Reviews

8.4

Very good

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

6/10 Okay

Marshall, Any address

Travelled with partner

28 Dec 2025

Liked: Cleanliness, property conditions & facilities

Our room was great, but some amenities could be improved upon like having a coffee maker, clothing iron, and blow dryer inside the room. The staff was great, however having more personnel on site would make the manager’s job a lot more simpler. The hotel restaurant was also overpriced for the quality of food received.

Stayed 2 nights in Dec 2025

10/10 Excellent

Larisa

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

We loved the hotel, it’s cute and clean, good location

Stayed 2 nights in Dec 2025

6/10 Okay

Ranvir

28 Dec 2025

Liked: Cleanliness, room comfort

Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.

Stayed 6 nights in Dec 2025

10/10 Excellent

Claudia

26 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff was attentive. I truly felt like I was catered to and all of their amenities were fantastic. Their pictures did not do the reality justice. Fantastic food with both restaurants. We are already planning our return.

Stayed 2 nights in Dec 2025

10/10 Excellent

Shira

26 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean room and great staff

Stayed 4 nights in Dec 2025

8/10 Good

Misi

25 Dec 2025

Stayed 3 nights in Dec 2025

10/10 Excellent

Alexander

23 Dec 2025

Stayed 3 nights in Dec 2025

10/10 Excellent

Sina

Travelled with partner

21 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful stay, super blessed to have been able to experience it. Beach is right there, food options are great, the staff is beyond helpful. Cleanliness was a 10/10. Sad to leave, looking forward to return :)

Stayed 4 nights in Dec 2025

10/10 Excellent

Jean

Travelled with family, Travelled with group

20 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and excellent area

Stayed 2 nights in Dec 2025

4/10 Poor

Melina

Travelled with partner

16 Dec 2025

Disliked: Amenities, property conditions & facilities

Overall I was very disappointed with my stay here. The coffee service that was advertised didn’t show up unless you complained. The facilities on the beach and rooftop were unkept and messy. Most chairs were ripped and falling apart and the rooftop was upside down. There were broken string lights lying around and the pools were filled with debris. I booked with the understanding that breakfast was included but was told that it was a separate option you had to pay extra for which was not advertised. Both the restaurants were very overpriced.

Stayed 3 nights in Dec 2025

10/10 Excellent

Regina

14 Dec 2025

Stayed 3 nights in Dec 2025

6/10 Okay

Thanyapatt

14 Dec 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Hotel facilities and staff are nice but it is way over prices compared with amenities that hotel have; hair dryer, toothbrush, toothpaste, slippers etc that didn’t provide, compare price they charge should have so much more. Also it is difficult because no staff on site after 6pm.

Stayed 3 nights in Dec 2025

6/10 Okay

Sriharsha

11 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

9 Dec 2025

Liked: Cleanliness, staff & service, amenities

Absolute fantastic time here. Pictures don’t do this place justice. Was here for 5 days for my girlfriend’s birthday and we didn’t want to leave. From the outdoor showers, to the orange cat that was out and about. Our little treehouse room was so romantic. Would recommend 10 times over. We’ll be back soon. Big shoutout to Samantha and the rest of the azul team for always being so warm and helpful for everything and anything we needed!

Stayed 4 nights in Dec 2025

8/10 Good

roberto

Travelled with partner

9 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good experience

Stayed 3 nights in Dec 2025

10/10 Excellent

Miya

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group

8 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Hotelito Azul was such a beautiful, zen experience — very natural, earthy, and tranquil. The food is organic and incredibly fresh, and the entire property has this unique, elevated “treehouse” feel with nature views everywhere you turn. You honestly barely need shoes; there are foot baths outside every suite, which feels so intentional and relaxing. The location is perfect — close to all the great beach clubs and local attractions, and only about a 15–20 minute walk to Ven a la Luz. The blacked tacos at Olivia? Phenomenal. So fresh. Truly, all the food on-site is fantastic and aligned with the whole organic vibe. Customer service was extremely friendly, pleasant, and multilingual — there were absolutely no English language barriers, which made the stay even smoother and more enjoyable. The only recommendations I’d offer: check-in communication could be improved. I didn’t receive my check-in details until after I arrived, and you need a QR code to scan when entering the property. Without that code, you can’t get in, so someone should be monitoring the entrance at all times. We ended up waiting about 20 minutes, but it looks like they were installing a Ring system during my stay, so this will likely be resolved soon. Outside of that, the experience was amazing. The grounds are clean, safe, and truly one of the best beachfront stays in the area. And the rooftop? Spectacular. The sunsets from up there are breathtaking…we sat there every evening just to take it all in.

Stayed 3 nights in Nov 2025

10/10 Excellent

Joseph

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our stay was perfect, the hotel is peaceful and gorgeous. The staff was excellent our entire stay, including the kitchen, front desk and housekeeping - special thank you to Jorge, Will, Silvio and Griselda.

Stayed 3 nights in Dec 2025

10/10 Excellent

Denisa Nicoleta

Travelled with partner

5 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had a wonderful stay at Hotel Azulito. The property is perfectly located right on a beautiful beach, which made our time there even more enjoyable. The staff were incredibly friendly and attentive throughout our stay. First, we want to mention Samantha, the manager. She was amazing — she made reservations for us, gave us great recommendations, and made sure everything about our stay went smoothly. A special thank-you also goes to Griselda from housekeeping. She kept our room spotless and made sure we had everything we needed at all times. She, along with the rest of the team, went above and beyond to accommodate all of our requests. We also want to recognize Gregorio, our butler, who was fantastic and always ready to help with anything we needed. The rooms were spacious, comfortable, and very well maintained. The food at the hotel restaurant was also excellent. Overall, we had a great experience and would happily return.

Stayed 6 nights in Nov 2025

6/10 Okay

Bamdad

4 Dec 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

We stayed at this hotel for 5 nights. Our room was fantastic. Spacious, clean, elegantly furnished and with a large terrace and fantastic views. But unfortunately, that is where the good things end. The host was quite pre-occupied. The “on-site” parking was certainly only about 500 feet away from the hotel but required crossing a road with heavy traffic. At night, when the road gets pitch-black, the short walk felt dangerous with the risk of being run over. The gate to the parking lot was always locked. Returning to the hotel at night, it took us 10-20 minutes to find someone at the hotel to open the gate for us every single time. The gym, advertised as “world class”, was decent but got extremely hot as it lacked AC . You also need to give the hotel a notice at least one hour in advance to use the gym. The hotel restaurant, bars and coffee shop are over-priced. I ordered a latte at the restaurant. By the time it came, it was cold. At 8 USD price tag, I felt ripped off. And the beverage credit we were offered at the check-in was for one specific bar which we never saw open during our 5-day stay. We felt like we were paying luxury hotel prices for a hotel where the overall experience was far from luxurious.

Stayed 5 nights in Nov 2025

10/10 Excellent

HADI

2 Dec 2025

The staff was amazing, flavio was extremely helpful with all things needed for our room, as well as Griselda always keeping our room beautiful and clean not to mention the absolutely beautiful swan towel designs that she left us, her sense of humour was contagious, Cayetano was so sweet and attentive always checking up on us at the beach and giving us great dinner recommendations, he was such a nice person and we look forward to seeing everyone again!

Stayed 5 nights in Nov 2025

10/10 Excellent

Daniel

2 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.

Stayed 2 nights in Nov 2025

2/10 Terrible

Karen

1 Dec 2025

Liked: Cleanliness, amenities

Disliked: Staff & service

We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out. At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room. We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after. Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.

Stayed 4 nights in Nov 2025

8/10 Good

Eleanor

Travelled with group

1 Dec 2025

Liked: Cleanliness, staff & service, room comfort

Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm. Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture. The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair. All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.

Stayed 5 nights in Nov 2025

10/10 Excellent

Cary

1 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a wonderful stay. The location is amazing. The beach and the view from our room was breathtaking. We saw the sunrise from our bed every morning. The staff was excellent. Especially, Cayitano our beach attendant and waiter. He was there to assist us whenever we needed anything and was so friendly. He was top notch! He made us feel like family. Other staff members were also very nice in helpful.

Stayed 6 nights in Nov 2025

2/10 Terrible

Carolina

30 Nov 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Infelizmente minha experiência ficou muito abaixo do esperado. A infraestrutura do hotel é realmente bonita, mas a gestão e a manutenção deixam muito a desejar. Logo no check-in tivemos uma espera de mais de 1h porque a gerente também acumula função de recepcionista, precisando interromper o atendimento para mostrar o hotel e os quartos. Apesar de ter um potencial enorme, o hotel está visivelmente mal cuidado: diversas almofadas rasgadas, jacuzzi que não esquenta, rooftop com equipamentos deteriorados e praticamente sem serviço. O maior problema, contudo, foi no check-out. Eu aluguei um carro justamente porque meu voo de sábado era muito cedo em Cancún. No check-in fui informada de que o estacionamento só abriria às 8h, mas depois de insistir muito, garantiram que fariam uma exceção e abririam às 6h. Confirmei várias vezes pelo WhatsApp e a gerente assegurou que estaria tudo certo. Na manhã do check-out, entretanto, não havia absolutamente ninguém no hotel. Telefone não funcionava, tudo fechado e sem qualquer instrução. Somente depois das 7h apareceu um funcionário — que, apesar de muito prestativo, não tinha informação nenhuma e não sabia onde estava a chave do estac. Ele acabou encontrando a chave e conseguimos sair às 7h30, mas isso nos fez correr enormemente para devolver o carro e chegar ao aeroporto a tempo. É possível que ainda tenhamos custos extras por conta desse atraso. Uma pena, porque o hotel tem estética e localização incríveis, mas falta de organização, manuten

Stayed 2 nights in Nov 2025

Hotelito Azul

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Oceanfront Suite

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Beachside Suite

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Gardenview Suite

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Gardenview Villa

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Oceanfront Villa

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Skyview Villa

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Plunge Pool Villa

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About the area

Tulum

What's nearby

Getting around

Restaurants

About this property

Hotelito Azul

Similar properties

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Hotelito Azul Reviews

Reviews

Very good

9.2/10

8.8/10

8.2/10

8.6/10

Reviews

6/10 Okay

Marshall, Any address

Marshall

10/10 Excellent

Larisa

Larisa

6/10 Okay

Ranvir