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Hotel Milam, Michelin Key winner

4.0 star property
Hotel in Tulum with full-service spa and outdoor pool

Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
Bar (on property)
Exterior detail
Premium Room | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is NZ$839
includes taxes & fees
17 Feb - 18 Feb

Explore the area

View map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Grand Room

Grand Room

Grand Room

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About the area

Tulum

At Hotel Milam, Michelin Key winner you'll be within a 10-minute walk of Holistika Art Walk and 2.2 km (1.4 mi) from Hospital de Tulum. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, sports massages, body scrubs and facials along with access to the mud bath. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the pool loungers along with access to bike hire and hiking/biking trails. Plus you'll find free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 7:30 AM and 11:30 AM. There's also the convenience of a beach shuttle. .Within a 15-minute drive of this 4-property class La Veleta hotel, attractions include Tulum Mayan Ruins and Tulum Beach.

What's nearby

  • Holistika Art Walk - 8 min walk - 0.7 km
  • Hospital de Tulum - 4 min drive - 1.8 km
  • Dos Aguas Park - 6 min drive - 2.5 km
  • Tulum Beach - 14 min drive - 6.6 km
  • Tulum Mayan Ruins - 16 min drive - 8.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬9 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪mera - ‬12 min walk

About this property

Hotel Milam, Michelin Key winner

Hotel in Tulum with full-service spa and outdoor pool
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 36 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 650 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 650 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Milam, Michelin Key winner?

Hotel Milam, Michelin Key winner offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Milam, Michelin Key winner?

As of 14 Feb 2026, prices found for a 1-night stay for 2 adults at Hotel Milam, Michelin Key winner on 17 Feb 2026 start from NZ$838.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Milam, Michelin Key winner?

The closest beach to Hotel Milam, Michelin Key winner is Tulum Beach (6.9 km).

Is there a spa on site at Hotel Milam, Michelin Key winner?

Yep, there is an onsite spa at Hotel Milam, Michelin Key winner. It has a hot tub and a mud bath. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Hotel Milam, Michelin Key winner have a pool?

Hotel Milam, Michelin Key winner has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 11:00 PM.

What makes Hotel Milam, Michelin Key winner a romantic place to stay?

A hot tub and romance packages, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Milam, Michelin Key winner.

Are there hot tubs in the rooms at Hotel Milam, Michelin Key winner?

No, but there are private pools in the guestrooms.

Does Hotel Milam, Michelin Key winner serve breakfast?

Yep, continental breakfast is available daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Milam, Michelin Key winner?

No, Hotel Milam, Michelin Key winner does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Milam, Michelin Key winner?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Milam, Michelin Key winner?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Milam, Michelin Key winner?

No, only service animals are allowed.

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 174 out of 198 reviews
Rating 8 - Good. 14 out of 198 reviews
Rating 6 - Okay. 5 out of 198 reviews
Rating 4 - Poor. 3 out of 198 reviews
Rating 2 - Terrible. 2 out of 198 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,safe,Great service
Stayed 4 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum itself has a very healing energy/vibe to it but this place takes it to a whole nother level. I mistakenly used to stay at Air bnbs when I traveled to Tulum, that's never happening again. I will be staying here every time.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sizani

great news lace to stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Damaris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower
Stayed 4 nights in Oct 2025

10/10 Excellent

Jecovia, Oakland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and property. Delicious food and very accommodating service
Stayed 4 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My experience was amazing. The staff, the restaurant and the room were all breathtaking. I’m literally already planning my next trip to come back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and the property was beautiful
Stayed 3 nights in Nov 2025

8/10 Good

Jashira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hasan, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 4 nights in Oct 2025

8/10 Good

Onyedikachi

Liked: Cleanliness, property conditions & facilities
The hotel was nice but the price of food was ridiculous
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Brayonna, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2025

10/10 Excellent

Candece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except how pricey drinks and food was.
Stayed 4 nights in Oct 2025

2/10 Terrible

Fauzia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No arrangement for terrible weather and mosquitos. I almost died here because of the bug situation. No indoor restaurants on property which was ridiculous. No phone in room. No TV. Depressing and haunted.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jack

Stayed 3 nights in Oct 2025

10/10 Excellent

Kezyah Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is stunning. very quiet area. perfect for solo travel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 3 nights in Sep 2025

10/10 Excellent

Sebah

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Sep 2025

10/10 Excellent

Paige, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice stay and really yummy food at the restaurant!
Stayed 4 nights in Sep 2025

10/10 Excellent

Andy

Stayed 6 nights in Aug 2025

10/10 Excellent

Leidys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.
Stayed 2 nights in Sep 2025