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Hotel Milam, Michelin Key winner

4.0 star property
Hotel in Tulum with full-service spa and bars/lounges

Photo gallery for Hotel Milam, Michelin Key winner

Snack bar
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
Snack bar
2 bars/lounges, swim-up bar, poolside bar
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
The current price is NZ$611
includes taxes & fees
2 Oct - 3 Oct

Explore the area

View map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Tulum Beach
    ‪10 min drive‬
  • Place, Tulum Mayan Ruins
    ‪11 min drive‬
  • Place, Playa Paraiso
    ‪12 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪52 min drive‬

Room options

View all photos for Grand Room

Grand Room

Grand Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Private pool
Air conditioning
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Private pool
Air conditioning
Dining table
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About the area

Tulum

At Hotel Milam, Michelin Key winner you'll be within a 10-minute walk of Holistika Art Walk and 2.2 km (1.4 mi) from Hospital de Tulum. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, sports massages, body scrubs and facials along with access to the mud bath. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool and pool loungers as well as access to bike hire and hiking/biking trails. Plus you'll find free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 7:30 AM and 11:30 AM. There's also the convenience of a beach shuttle. .Attractions within a 10-minute drive of this 4-property class La Veleta hotel include Gran Cenote and Tulum National Park.

What's nearby

  • Tulum National Park - 7 min drive - 5.9 km
  • Gran Cenote - 7 min drive - 6.8 km
  • Tulum Beach - 10 min drive - 8.8 km
  • Tulum Mayan Ruins - 11 min drive - 7.0 km
  • Playa Paraiso - 12 min drive - 8.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪El Agavero - ‬16 min walk
  • ‪Hotel Milam - ‬1 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Raum Gallery - ‬12 min walk
  • ‪Vaivén - ‬9 min walk

About this property

Hotel Milam, Michelin Key winner

Hotel in Tulum with full-service spa and bars/lounges
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 36 guestrooms or units
  • 2 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 650 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 650 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Milam, Michelin Key winner?

Hotel Milam, Michelin Key winner offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Milam, Michelin Key winner?

As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Milam, Michelin Key winner on 2 Oct 2025 start from NZ$610.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Milam, Michelin Key winner?

The closest beach to Hotel Milam, Michelin Key winner is Playa Paraiso (5.1 km).

Is there a spa on site at Hotel Milam, Michelin Key winner?

Yep, there is an onsite spa at Hotel Milam, Michelin Key winner. It has a hot tub and a mud bath. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Hotel Milam, Michelin Key winner have a pool?

Hotel Milam, Michelin Key winner has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 11:00 PM.

What luxury perks are available at Hotel Milam, Michelin Key winner?

Hotel Milam, Michelin Key winner features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with private pools and premium bedding.

What makes Hotel Milam, Michelin Key winner a romantic place to stay?

A hot tub and romance packages, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Milam, Michelin Key winner.

Are there hot tubs in the rooms at Hotel Milam, Michelin Key winner?

No, but there are private pools in the guestrooms.

Does Hotel Milam, Michelin Key winner serve breakfast?

Yep, continental breakfast is available daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Milam, Michelin Key winner?

No, Hotel Milam, Michelin Key winner does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Milam, Michelin Key winner?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Hotel Milam, Michelin Key winner?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Milam, Michelin Key winner?

No, only service animals are allowed.

Reviews

Hotel Milam, Michelin Key winner Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 129 out of 147 reviews
Rating 8 - Good. 10 out of 147 reviews
Rating 6 - Okay. 4 out of 147 reviews
Rating 4 - Poor. 3 out of 147 reviews
Rating 2 - Terrible. 1 out of 147 reviews

Reviews

6/10 Okay

Veonca

Disliked: Cleanliness, amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ara, the hotel concierge, made our stay truly special. She reached out before our arrival to see how she could assist, which was greatly appreciated. We were celebrating my wife’s birthday, and Ara helped surprise her with beautiful decorations, flowers, and a cake delivered to our room. She also recommended and reserved an excellent restaurant for the occasion. When my daughter-in-law fell ill, Ara promptly arranged for a doctor to visit our room—thanks to her, she recovered quickly and didn’t miss a moment of the trip. Ara’s care and attention went above and beyond—we can’t thank her enough for making our stay such a wonderful experience. We stayed in the Premium Room, which was ideal for our family. It had four bedrooms and a detached common area with a kitchen and living room—perfect for spending time together comfortably.
Birthday Decorations
Stayed 4 nights in Jun 2025

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at hotel Milam! The food was delicious the staff were very pleasant and it was such a peaceful environment that we didn’t even need to go to the beach. I’d definitely revisit in the future. Also shoutout to Jay at the front desk his customer service was superb!
Stayed 5 nights in Jun 2025

10/10 Excellent

Cage Michael

Stayed 6 nights in Jun 2025

10/10 Excellent

Kashif

Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with attentive and friendly staff! The restaurant food was amazing!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephenie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property look exactly like website. Staff were welcoming and helpful. Jay and Hy-me (please forgive me if the spelling is incorrect) were exceptional and took care of our needs. Great quiet couples getaway will definitely return.
Stayed 4 nights in Jun 2025

10/10 Excellent

Quianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I went to relax and enjoy his birthday! The hotel was amazing!
Stayed 3 nights in Jun 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning !
Stayed 1 night in May 2025

10/10 Excellent

loris

Stayed 4 nights in May 2025

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and very Clean rooms. Exceptional service everybody was so nice they mad my stay very comfortable. I highly recommend.
Stayed 4 nights in May 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Gem

I can’t say enough great things about my 6 days at Hotel Milam. I stayed in one of the private residences with friends. It was the perfect combination of privacy and top notch attentiveness from the wonderful staff. The rooms and grounds were very clean. The food was wonderful. We rarely felt like leaving the hotel. The vibe is serene and not crowded. I wouldn’t suggest it if you are looking for a loud party scene. It is a bit off the beaten path so taxis are a must. If you are looking to relax, eat great food, enjoy the spa, and appreciate an attentive staff then you won’t regret staying here.
Stayed 6 nights in May 2025

10/10 Excellent

Gursimran

Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Khalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will not be disappointed!
Stayed 1 night in Apr 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group of 5 girls loved hotel, it was close to everything, 10 min drive to downtown and 15 mins to the beach. We had private transportation for our whole trip so it is convenient. The hotel is really nice, it has the Tulum jungle vibe. We got the 4 bedroom villas and loved it. Front desk was very helpful ans responsive thru WhatsApp when we needed something. We would definitely come back and stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Aliss

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had SUCH. Great time at this hotel. The service was fantastic, the front desk was always a WhatsApp away and worked so hard to make our trip unforgettable. We had so many great meals at the restaurant with fantastic drinks and every server was sweet and friendly. Will definitely recommend to anyone considering coming to tulum for a healing getaway.
Stayed 7 nights in Apr 2025

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Apr 2025

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kyle

Stayed 3 nights in Apr 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene and peaceful stay, would definitely recommend!
Stayed 5 nights in Mar 2025

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hotel Milam from April 9–13 to celebrate our 10-year anniversary, and it was the perfect romantic escape. From the moment we walked into the breathtaking entrance, we were met with serene vibes and warm hospitality. A welcome drink was offered upon arrival, setting the tone for a peaceful and luxurious stay. I had pre-arranged one of their romantic packages, and my wife was surprised with a beautiful room setup, balloons, candles, and rose petals. The room itself was spotless, modern, and relaxing. We especially loved the private pool inside our room. It added so much comfort and privacy. One of our favorite features was the outdoor shower. Bathing under the open sky felt peaceful and grounding, truly connecting us with nature. We also enjoyed a couples massage at Xunáan Spa, located right on the property. It was one of the best massages we’ve ever had; deeply relaxing and incredibly thorough, with attention to every inch of the body. Every part of our stay felt intentional and soothing, and the staff were kind, helpful, and professional throughout. If you’re looking for a stylish, romantic getaway in Tulum, Hotel Milam is it. We’ll cherish this trip forever and can’t wait to return.
Stayed 4 nights in Apr 2025

6/10 Okay

Mariana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Aileene

Liked: Cleanliness, staff & service, property conditions & facilities
Everything I expected. The service was really good. Def looks like the photos. 10/10
Stayed 3 nights in Apr 2025

10/10 Excellent

Ilianny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and singles. If you’re easily spooked about bugs, don’t limit yourself.
Stayed 5 nights in Mar 2025