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Holiday Inn Tulum by IHG

Property class: 4.5

Photo gallery for Holiday Inn Tulum by IHG

A modern hotel with a central swimming pool surrounded by lush greenery and palm trees.
A modern bar area with a TV screen, wooden slatted ceiling, and a series of tables and benches.
A modern kitchen with a dishwasher, wooden cabinets, and a large window overlooking a cityscape.
A rooftop lounge with sun loungers, tables, and umbrellas.
A modern outdoor dining area with tables and chairs, large umbrellas, and a view of a swimming pool and building in the background.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
The current price is NZ$92
includes taxes & fees
18 Sept - 19 Sept

Explore the area

View map
Avenida Coba S/N tulum Centro Colonia, Huracanes 77760, Tulum, QROO
  • Place, Dos Aguas Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Place, Tulum National Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Jungle View)

A neatly made bed with a wooden headboard, two bedside tables with lamps, and a view of the outside balcony.

Suite, 1 Bedroom (Jungle View)

  • City view
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed (Jungle View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Outdoor Private Pool)

A hotel room with a bed, a desk, a chair, a TV, a balcony, and a kitchen area.

Suite, 1 King Bed (Outdoor Private Pool)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

A hotel room with two beds, a wooden desk, and a view of the beach.

Standard Room, 2 Queen Beds, Accessible (Communications)

  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Pool View

A modern hotel balcony with a wooden table, a potted plant, and a pool area with lounge chairs and plants.

Standard Room, 1 King Bed, Pool View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

A neatly made bed with a wooden headboard, two bedside tables with lamps, and a view of the outside balcony.

Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Pool View

A modern outdoor seating area with wicker chairs and a round sofa, a small round table, and a pool.

Suite, 1 King Bed, Pool View

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Pool View

A hotel room with a large bed, a wooden headboard, a bedside table with a lamp, and a view of the outside balcony.

Standard Room, 1 Queen Bed, Pool View

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Pool View

A modern hotel balcony with a wooden table, a potted plant, and a pool area with lounge chairs and plants.

Standard Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About the area

Tulum

A luxury stay in Tulum awaits you at Holiday Inn Tulum by IHG. You'll be 2.3 km (1.4 mi) from Tulum National Park and 3 km (1.8 mi) from Tulum Mayan Ruins. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. On weekend mornings cooked-to-order breakfast is served between 7:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .With a stay at this 4.5-property class Tulum City Center hotel, you'll be 4.6 km (2.8 mi) from Las Palmas Public Beach and 4.6 km (2.9 mi) from Gran Cenote.

What's nearby

  • Dos Aguas Park - 14 min walk - 1.2 km
  • Jaguar Park - 14 min walk - 1.2 km
  • Cenote Calavera - 3 min drive - 2.2 km
  • Hospital de Tulum - 4 min drive - 1.8 km
  • Tulum National Park - 5 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Taqueria Honorio - ‬7 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪La Chiapaneca - ‬7 min walk
  • ‪El Capitán - ‬4 min walk
  • Mestixa

About this property

Holiday Inn Tulum by IHG

Holiday Inn Tulum by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury Holiday Inn Tulum by IHG also features tour/ticket assistance, concierge services, and room service (during limited hours). Self parking is free. A complete renovation of Holiday Inn Tulum by IHG was completed in December 2024.

This 4.5-star Tulum hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 2022
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn Tulum by IHG offers 108 accommodations with complimentary bottles of water and blackout curtains. Select Comfort beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Airport shuttle available
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekend cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 to 600 for adults and MXN 250 to 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 4 floors
  • Built in 2022
  • Renovated entire property - December 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hydromassage showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 3630 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults and MXN 250 to 600 for children
  • Pet deposit: MXN 3630 per stay
  • Pet fee: MXN 600 per pet (varies based on length of stay) plus a one-off MXN500 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device.

Property Registration Number 009-007-007255/2025

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Bakal Tulum
Selina Tulum Downtown
Holiday Inn Tulum Downtown
Holiday Inn Tulum By IHG Hotel
Holiday Inn Tulum By IHG Tulum
Holiday Inn Tulum Downtown by IHG
Holiday Inn Tulum By IHG Hotel Tulum

Frequently asked questions

Is parking available at Holiday Inn Tulum by IHG?

Yep, Holiday Inn Tulum by IHG has a free self car park.

How much does it cost to stay at Holiday Inn Tulum by IHG?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Tulum by IHG on 18 Sept 2026 start from NZ$92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Holiday Inn Tulum by IHG?

The closest beach to Holiday Inn Tulum by IHG is Tulum Beach (7.6 km).

Does Holiday Inn Tulum by IHG have a pool?

Holiday Inn Tulum by IHG has an outdoor pool.

What makes Holiday Inn Tulum by IHG a romantic place to stay?

Romance packages and a lounge bar, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn Tulum by IHG.

Is Holiday Inn Tulum by IHG family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Tulum by IHG is a hit with families.

Does Holiday Inn Tulum by IHG serve breakfast?

You bet, cooked-to-order brekkie is available at weekends from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Holiday Inn Tulum by IHG?

No, Holiday Inn Tulum by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Tulum by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn Tulum by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Holiday Inn Tulum by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 79 out of 129 reviews
Rating 8 - Good. 26 out of 129 reviews
Rating 6 - Okay. 17 out of 129 reviews
Rating 4 - Poor. 6 out of 129 reviews
Rating 2 - Terrible. 1 out of 129 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary nice hotel, clean, great location, awesome staff.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Katherine

Everything was very nice and we enjoyed it!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Great value
Stayed 2 nights in May 2026
Verified review

8/10 Good

Nina

Liked: Cleanliness, staff & service, amenities
It’s a good hotel but could be cleaner.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Doria

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and proper, and staff was super friendly and accommodating. I also liked how walkable this location was to many spots in downtown! As a solo traveler I felt safe the entire time here.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
We loved the restaurant. During our 10 day stay, they always made sure we had all we needed. Special thanks to William in the afternoon by the pool… always made sure we had water!
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Saeid

Liked: Cleanliness, staff & service, amenities
Area clean rooftop not clean, Pool is good, reception professional, staff very good the area was warm no air condition
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
This was a nice, clean, new hotel with new pools. It is really nice.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Windy

Liked: Room comfort
The friendly staff made check-in a breeze. The underground parking is narrow and low, but our rental car fit. We apprecaite teh close proximity to Avenida Tulum, the restaurants, supermarket, and ADO bus terminal.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Emile

Liked: Staff & service
I like the convenience of the location. Its close by the supermarket and shops.
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
Staff was great, cleaning was great, location was perfect. Ventscouldhave worked better
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Alejandro

Liked: Property conditions & facilities
Just to spend the night
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ! The staff is super friendly specially Sam. definitely would came back!
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Shelia

Liked: Cleanliness, staff & service, amenities
The room was nice but we couldn’t get a key because their system was down. Also no washcloth in the bathroom and no do not disturb sign for the door so maid woke us up .
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Hi! The staff especially Laura at the front desk was very nice and helpful with the little problems we had with our room. We had a room that the door didn’t lock, so everyone could open our door room and come in at anytime. The repair crew were super quick for the repairs and the staff upgraded our room free of charge to accommodate our experience at their hotel. Would recommend.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Very nice accommodations, very friendly staff. I loved staying here. Walking distance to the centro where you will find lots of stores and restaurants. Very safe area. Only 8 mins drive to the Tren Maya station and 10 min drive to the beach. Highly recommend
Stayed 1 night in Apr 2025
Verified review

8/10 Good

jema

Liked: Cleanliness, staff & service, amenities
Staff were all lovely and very helpful. Balcony was a little dirty on the floor, shower wasn't great in terms of water pressure but the size was bigger than most hotels. Hotel was quiet in terms of guests and no beer buckets were available in the rooftop bar as advertised in the elevators. Overall would recommend
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Javier

Liked: Cleanliness
Not a true Holiday Inn, bedding not at standard for a Holiday Inn. Clean, not bad at all but it did not feel like a Holiday Inn. Expedia says there’s 50% off on airport transfers but there’s no service
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Holiday Inn, the staff were excellent, check in was fast and easy. They let me check in early and gave a late checkout. Much better than Holiday Inn’s in the U.K. Rooms were a good size, with a coffee machine and tv, water pressure was really good, and the clock had a usb port. So good I stayed an extra night. . Only thing that would be beneficial would be a mini fridge in the room, although the staff did find me a fridge. Highly recommended
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Good internet. Helpful staff.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the pool. I enjoyed the hotel. It was clean. The only thing that was terrible was the bathroom. The toilet kept clogging when it flush right but staff was great and it was clean.
Stayed 8 nights in Jul 2025
Verified review

6/10 Okay

Qiang

Liked: Cleanliness, amenities
Toilet doesn’t flush. It took a bit longer to fix, but it should be checked before guests checking in.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Kathi

Liked: Cleanliness, property conditions & facilities
Pool was very nice and people in restaurant too. Prices a bit high though. They did not follow up with me properly with my arrival. Proper arrangements were not made FOR transportation. Upon arrival at my room the air conditioning was not working. They did give me another room though. Just a bit frustrating.
Stayed 14 nights in Dec 2025