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Wyndham Tulum

4.5 star property
Luxury hotel with 2 outdoor swimming pools, steps from Jaguar Park

Photo gallery for Wyndham Tulum

Breakfast, lunch, dinner served; international cuisine, pool views
In-room safe, desk, blackout curtains, free cots/infant beds
Beach nearby, white sand
In-room safe, desk, blackout curtains, free cots/infant beds
In-room safe, desk, blackout curtains, free cots/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$154
includes taxes & fees
16 Feb - 17 Feb

Explore the area

View map
Region 011 Manzana 001, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Hunab Lifestyle Center
    ‪5 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Club Suite, 2 Double Beds, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Club Suite, 2 Double Beds, Non Smoking

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Club Suite, 1 King Bed with Sofa bed, Non Smoking

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Standard)

Garden view

Club Room, 1 King Bed, Non Smoking (Standard)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking (Standard)

In-room safe, desk, blackout curtains, free cots/infant beds

Club Room, 2 Double Beds, Non Smoking (Standard)

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Penthouse, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Standard Penthouse, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Penthouse, 2 Double Beds, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Standard Penthouse, 2 Double Beds, Non Smoking

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Suite, 1 King Bed, Non Smoking

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Suite, 2 Double Beds, Non Smoking

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Pool View

In-room safe, desk, blackout curtains, free cots/infant beds

Suite, 2 Bedrooms, Non Smoking, Pool View

  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, free cots/infant beds

Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Holiday Inn Tulum by IHG

Tulum City Center
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 75 reviews
The price is NZ$139
includes taxes & fees
16 Feb - 17 Feb
Holiday Inn Tulum by IHG

About the area

Tulum

A luxury stay in Tulum awaits you at Wyndham Tulum. You'll be 0.1 km (0.1 mi) from Jaguar Park and 2.5 km (1.6 mi) from Tulum Mayan Ruins. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and free self-parking. .The restaurant, Naaj K'iin, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and spa services. Each morning cooked-to-order breakfast is served between 7:00 AM and noon. There's also the convenience of limited parking. .With a stay at this 4.5-property class Tulum hotel, you'll be 3.2 km (2 mi) from Playa Ruinas and 4.2 km (2.6 mi) from Playa Paraiso.

What's nearby

  • Jaguar Park - 1 min walk - 0.1 km
  • Hunab Lifestyle Center - 5 min walk - 0.5 km
  • Tulum National Park - 4 min drive - 3.2 km
  • Tulum Tower - 5 min drive - 2.5 km
  • Dos Aguas Park - 6 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Carl's Jr. - ‬8 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Panza Tulum - ‬10 min walk
  • ‪Siete Fuegos - ‬12 min walk
  • ‪La Regia Tulum - ‬17 min walk

About this property

Wyndham Tulum

Luxury hotel with 2 outdoor swimming pools, steps from Jaguar Park
As a guest of Wyndham Tulum, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Wyndham Tulum. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Tulum hotel is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 6 buildings
  • Built in 2024
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Wyndham Tulum offers 287 accommodations with espresso makers and a safe. Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Exterior
Holiday Inn Tulum by IHG
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 75 reviews
The price is NZ$139
includes taxes & fees
16 Feb - 17 Feb
Holiday Inn Tulum by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 449 for adults and MXN 220 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Naaj K'iin

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Outdoor padel court

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room cot

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Service fee: MXN 58 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 449 for adults and from MXN 220 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property Registration Number 0123009D8CF5E

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wyndham Tulum Hotel
Wyndham Tulum Tulum
Wyndham Tulum Hotel Tulum

Frequently asked questions

Is parking available at Wyndham Tulum?

Yep, Wyndham Tulum has a free self car park. Onsite parking is limited.

How much does it cost to stay at Wyndham Tulum?

As of 15 Feb 2026, prices found for a 1-night stay for 2 adults at Wyndham Tulum on 16 Feb 2026 start from NZ$143.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Wyndham Tulum?

The closest beach to Wyndham Tulum is Tulum Beach (7 km).

Is there a spa on site at Wyndham Tulum?

There's no onsite spa, but this property does offer services like massages.

Does Wyndham Tulum have a pool?

Wyndham Tulum has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What makes Wyndham Tulum a romantic place to stay?

Pool-view dining and a champagne service, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Wyndham Tulum.

Is Wyndham Tulum family-friendly?

You bet! With amenities such as a children's pool and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Wyndham Tulum is a hit with families.

Does Wyndham Tulum serve breakfast?

You bet, cooked-to-order breakfast is served daily from 7:00 AM to noon.

Is there a free airport shuttle available at Wyndham Tulum?

No, Wyndham Tulum does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Tulum?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Wyndham Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Tulum?

No, only service animals are allowed.

Wyndham Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 162 reviews
Rating 8 - Good. 33 out of 162 reviews
Rating 6 - Okay. 19 out of 162 reviews
Rating 4 - Poor. 7 out of 162 reviews
Rating 2 - Terrible. 5 out of 162 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff! Very accommodating and hotel is near everything, yet located in a quiet area moments away from the center of Tulum. Would definitely stay here again!!
Stayed 6 nights in Nov 2025

8/10 Good

Shailesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! You really feel the peace at this ressort, outside the main area and in the nature. Would recommend to stay. Points for improvement: More towels would be great (incl.small ones); bathrobes and slippers would be appreciated. Breakfast is not that varied and after 2 days you really feel the lack of variation. Also, flies flying around at the open stuff at breakfast (no one of the staff was really concerned about this).
Stayed 4 nights in Nov 2025

6/10 Okay

Eduardo

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was amazing during my stay, the room pipes were not working during my stay, and delicious food in the restaurant
Stayed 1 night in Nov 2025

10/10 Excellent

Tanvinder

Liked: Cleanliness, amenities, property conditions & facilities
Amazing.. love it specially the food
Stayed 2 nights in Nov 2025

10/10 Excellent

Opher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful A brand new hotel very nice. We received an upgrade and stayed in the suite.
Stayed 3 nights in Oct 2025

10/10 Excellent

Artasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Mitchell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enjoyed our stay here. Worth the price. Clean and luxurious. Without a car, a taxi is basically needed to get anywhere. One-bedroom suite was spacious and fit our needs. Limited appliances and plates/utensils/glassware, but you can call the front desk and have it delivered from the common dining area. Breakfast included was great and made it easy. The place was quite empty, so had no problems finding space by the pool or in the dining area.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nikolaus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place would definitely go bscjk
Stayed 1 night in Oct 2025

10/10 Excellent

Catrina, Tulsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was about 10-15 minutes away from major sites i.e National Park. Great private location for relaxation.
Stayed 4 nights in Oct 2025

10/10 Excellent

Margaret

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wyndham Tulum A hidden gem

The Wyndham Tulum is beautiful and the staff outstanding. Myltha, the front desk manager goes above and beyond to make sure guests have a wonderful stay. Martin in the restaurant served our food with great care. It was delicious. Rent a scooter-ATV-bike--both town and beach are near by.
Stayed 7 nights in Sep 2025

8/10 Good

Meagan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and pretty luxurious. Would visit again.
Stayed 4 nights in Sep 2025

8/10 Good

Shahid

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Looks like resort is in under construction.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nour El Houda

Stayed 7 nights in Sep 2025

10/10 Excellent

Christopher Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isolated enough to feel private but very close to the town center. I recommend renting a car but on cooler evenings it’s pretty easy to walk to convenience stores and there are plenty of taxis to take you to the center. The pools are all incredible and the staff are very helpful and kind and were quick to respond any issue that came up. I thoroughly enjoyed my stay and would love to come back.
Stayed 7 nights in Sep 2025

8/10 Good

RANDY, New Braunfels

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
electricity went out but there was no backup generator for emergency lights and water pumps
Stayed 3 nights in Sep 2025

4/10 Poor

Ruslan

Stayed 1 night in Aug 2025

8/10 Good

Alejandro

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wyndham Tulum

This is a new property just opened in April 2025, and has been buit to a very high spec. The rooms are modern and each with private jacuzzi’s, with the suites super luxiorious with a kitchen and living room and very roomy. The swimming pool area has lots of loungers to relax after a swim, and has a dining area in the middle to order refreshments. The gym is fully equiped and excellent. 24 hr concerciege and free parking. Ivan, the manager, and his team are always readily available to help if you require anything. The cleaning staff are great and ensure rooms left pristine
Stayed 14 nights in Aug 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was honestly a beautiful hotel. Everything was clean & updated. I know it opened sometime last year. Few things that we weren’t satisfied with: there are no ice machines on the floors, so we had to call every time we needed some. Sometimes it came, sometimes it didn’t. We had a nice balcony, but unfortunately there weren’t any chairs to sit, so we found that a little odd. Inside there was only one seat. No little tables either to eat. We got a basic room, but even with that, I feel like there should have been a least a little table and maybe another chair. I also ordered uber eats a few times & the hotel gave them a hard time handing me the food. The first time, they had to escort the uber driver to the room(totally fine, as I know they are just trying to be safe) but the last two times I did it, the hotel made me walk to the lobby. Thought that was weird, but also a little inconvenient, as the lobby is far from the room. Lastly, check out was fine, but once I got into the ride to go to the airport, they called me accusing us of stealing a blow dryer. We were so confused & upset because we didn’t know how to prove that we didn’t take it. They said not to worry and they will talk to housekeeping. I told them to please get back to me & they never did.. I keep checking to make sure I wasn’t charged, but it was just a little weird. Overall, beautiful place, but they need to change some things
Stayed 3 nights in Aug 2025

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That pool was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

sergio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only reason I’m rating staff 3 is because on my check out date restaurant crew supervisor wanted to charge for breakfast knowing it was included in our stay. Then he refuse to serve products on menu stating items were not included on our package although we were served those items our other days. Even though items were clearly listed on all inclusive MENU.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yehoad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed at this hotel in August, and we loved it! This is a brand new hotel that just opened this year. While everything is brand new, they are still working to finalize the hotel (finish one section of it and fully stock up the rooms with kitchen supplies, such as plates, cups, utensils etc.). This, I'm sure will happen shortly. The room was great, with one king bed in one room and a sofa bed in the living room. We even had our tiny private pool, which we did not end utilizing as their public pool is stunning. The hotel is located in a newly-developed part of town, so it's away from busy streets and noise. Nonetheless, it's a short drive to all the beautiful attractions and tourist zones around Tulum. The staff was very accommodating and nice, and we felt they really cared that we enjoy our stay. I will definitely recommend this hotel and would love to stay in it again in the future!
Stayed 5 nights in Jul 2025