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Xkeban Tulum

Property class: 3

Photo gallery for Xkeban Tulum

A person relaxing on a floating chair by a small pool surrounded by natural decor.
A modern interior with a stone wall, wicker furniture, and hanging lights.
A woman in a white dress standing on a wooden staircase surrounded by lush greenery and a pink flamingo statue.
A bar area with hanging wicker lamps, a stone wall, and a view of the ocean at dusk.
A bedroom with a large bed, a ceiling fan, a woven wall, and a view of greenery outside.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪6 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Tulum Beach
    ‪12 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Design Room

A spacious bedroom with a large bed, a ceiling fan, a sliding glass door leading to a balcony with plants, and a wall-mounted air conditioning unit.

Design Room

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Crystal Suite

A bedroom with a large bed, a ceiling fan, a mirror, and a wall-mounted decorative leaf design.

Design Crystal Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Private Deck & Tub Suite

A covered outdoor area with a wooden floor, potted plants, and a wicker chair.

Private Deck & Tub Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Studio with Kitchenette

A room with a ceiling fan, a sofa, a table with decorative items, and a view of greenery outside.

Design Studio with Kitchenette

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Design Duplex Suite

A bedroom with a large bed, a view of the outside, and a balcony.

Design Duplex Suite

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room design

A bed with a quilted duvet, a wall-mounted leaf-patterned decor, and a ceiling fan.

Room design

  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room Signature

A bedroom with a bed, ceiling fan, and large windows.

Double Room Signature

  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room Design

A bedroom with a large bed, a ceiling fan, an air conditioning unit, and a woven wall hanging.

Double Room Design

  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Tulum

At Xkeban Tulum you'll be within a 10-minute walk of Holistika Art Walk and 2.5 km (1.6 mi) from Hospital de Tulum. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:30 AM and 1:00 PM. .Within a 15-minute drive of this 3-property class La Veleta hotel, attractions include Tulum Mayan Ruins and Tulum Beach.

What's nearby

  • Holistika Art Walk - 6 min walk - 0.6 km
  • Hospital de Tulum - 3 min drive - 2.2 km
  • Tulum Beach - 12 min drive - 7.0 km
  • Playa Paraiso - 13 min drive - 8.1 km
  • Tulum Mayan Ruins - 14 min drive - 8.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬11 min walk
  • ‪Delicia - ‬19 min walk
  • ‪Pepe The Best Taco! - ‬10 min walk
  • ‪Italdo Pasteleria - ‬14 min walk
  • ‪La Baguette - ‬3 min drive

About this property

Xkeban Tulum

Xkeban Tulum offers its guests 2 outdoor swimming pools. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and coffee/tea in common area are also featured at Xkeban Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 19 guestrooms or units
  • 2 dining venues
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
Xkeban Tulum offers 19 air-conditioned accommodations with complimentary bottles of water and a hairdryer. Rooms open to balconies or patios. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 494 reviews
The price is NZ$115
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Hob
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 for adults and USD 10 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Xkeban Tulum?

Xkeban Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Xkeban Tulum?

Yep, Xkeban Tulum has a free self car park.

Are there any beaches close to Xkeban Tulum?

The closest beach to Xkeban Tulum is Tulum Beach (6.1 km).

Does Xkeban Tulum have a pool?

Xkeban Tulum has 2 outdoor swimming pools.

What makes Xkeban Tulum a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Xkeban Tulum.

Does Xkeban Tulum serve breakfast?

Yep, cooked-to-order brekkie is offered daily between 7:30 AM and 1:00 PM.

Is there a free airport shuttle available at Xkeban Tulum?

No, Xkeban Tulum does not offer an airport shuttle service.

Is there a bar or restaurant at Xkeban Tulum?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Xkeban Tulum?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Xkeban Tulum?

No, only service animals are allowed.

Xkeban Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 40 out of 66 reviews
Rating 8 - Good. 11 out of 66 reviews
Rating 6 - Okay. 7 out of 66 reviews
Rating 4 - Poor. 7 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and relaxing. The atmosphere was fun and the food was delicious. Great hospitality and service.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Austin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel…. Staff was super helpful and welcoming made me feel at home!!! From Jose at check in to Daniel at the desk for anything I needed! Overall the stay was amazing! Tommy at the restaurant was also a great server and host along with Daniel to.. Overall the stay was the best and highly recommend to anyone coming to Tulum for the first time!!! I plan on being back again!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Aldo Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent food Really nice place
Stayed 4 nights in Aug 2023
Verified review

6/10 Okay

Amanda

Liked: Staff & service, amenities
Disliked: Cleanliness
Out over all stay was good.. the only thing i got to say is that we got bit up alot in bed, due to ants crawling everywhere. Also i was so excited to use the balcony hot tub but it was really dirty like super dirty & it had an awful smell coming out of it. Other than that the stay was good, the neighborhood we adored & the people around was super nice & friendly. The scenery was so beautiful!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Joran

Liked: Cleanliness, staff & service, amenities
Nice vibes, great people. Really liked the room!
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Stayed 3 nights in Nov 2022
Verified review

10/10 Excellent

Dene

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Maria G Aldape

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Gabryell

Liked: Cleanliness, property conditions & facilities
Staff was great and helpful all around! The rooftop party or DJ was not the best experience but it was over by 11p the noise and the choice of music is not the best. The water was an issue I requested to be moved because i thought it may just be my room because everyday there was a delay in me showering or even brushing my teeth! I’m not exaggerating it was every single day. The food was delicious and the overall aesthetic was pleasing.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Merilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Jenae Armani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.
Verified review

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Stayed 4 nights in Jan 2023
Verified review

6/10 Okay

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Yannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Stayed 4 nights in Nov 2022
Verified review

8/10 Good

Xavier

Liked: Property conditions & facilities
Disliked: Staff & service
Fix the roads
Stayed 4 nights in Dec 2024
Verified review

4/10 Poor

lidia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
To loud on weekends could not sleep
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Junissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Kari Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel located just outside of downtown Tulum (very jungle feel). About 15 min drive to Tulum Beach area. Adults only location with a fun rooftop bar/DJ! Rooftop pool (we never used this, but it was pretty). The in-room bar was always stocked with beer, wine, waters, juice, and snacks for purchase. Pay the extra to stay in a room with the furnished patio/balcony!! BEAUTIFUL! The tub on the balcony was amazing. The staff are super friendly, but you will need to use some translator apps while there if you do not speak Spanish. The front desk set up taxi rides, gave recommendations for restaurants, etc. The food was fine, but we did not eat there often. The location was perfect for us as we wanted to explore Tulum/LaValetta and we did! Rent an ATV on your first day and you won't regret it. We did a lot of walking the 1st two days...Taxi rides are EXPENSIVE. This hotel was with 10-15 minutes of several Cenotes/Parks easily accessable by ATV. Negatives: No elevator. We chose a room on the 4th floor, but we needed the exercise! (It was worth it for the views of the sunrise/sunset!) The room (while on the smaller size) had everything we needed including a very comfortable bed and was well decorated. The shower was amazing! This experience taught us that staying in boutique hotels in Tulum is WAY better than an all-inclusive experience if you want to get a feel for the real local hangouts, community, and the real Tulum vibe! Less expensive too!
Stayed 6 nights in Apr 2026
Verified review

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Stayed 2 nights in Nov 2022
Verified review

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Stayed 1 night in Mar 2024