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Crowne Plaza Tuxtla Gutierrez

3.5 star property

Photo gallery for Crowne Plaza Tuxtla Gutierrez

Outdoor pool
Restaurant
Minibar, in-room safe, cots/infant beds, Internet
Restaurant
Minibar, in-room safe, cots/infant beds, Internet

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Blvd. Belisario Dominguez Km 1081 B, Tuxtla Gutierrez, CHIS, 29020
  • Place, Plaza Crystal Shopping Mall
    ‪2 min walk‬
  • Place, Cana Hueca Park
    ‪13 min walk‬
  • Place, Joyyo Mayu Park
    ‪15 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪75 min drive‬

Room options

About the area

Tuxtla Gutierrez

A family-friendly stay in Tuxtla Gutierrez awaits you at Crowne Plaza Tuxtla Gutierrez. Within steps you'll find Plaza Crystal Shopping Mall and Chiapas Convention Center within a 15-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Business amenities include meeting rooms, conference space, and a business centre. Added amenities include free Wi-Fi in public areas and a children's swimming pool. .In proximity to this 3.5-property class Tuxtla Gutierrez hotel you'll find Canon del Sumidero National Park.

What's nearby

  • Plaza Crystal Shopping Mall - 2 min walk - 0.2 km
  • Chiapas Convention Center - 10 min walk - 0.9 km
  • Cana Hueca Park - 13 min walk - 1.1 km
  • Joyyo Mayu Park - 15 min walk - 1.3 km
  • Plaza las Americas Shopping Mall - 6 min drive - 2.2 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 50 min drive

Restaurants

  • ‪VIPS - ‬4 min walk
  • ‪Hanasho Galerias Boulevard - ‬11 min walk
  • ‪Oh la la Pâtisserie Française Artesanal - ‬10 min walk
  • ‪Starbucks Unach - ‬6 min walk
  • ‪Los Tarros - ‬4 min walk

About this property

Crowne Plaza Tuxtla Gutierrez

Crowne Plaza Tuxtla Gutierrez offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the family-friendly Crowne Plaza Tuxtla Gutierrez. Self parking is free.

  • 112 guestrooms or units
  • 6 levels
  • Conference rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Gift shop
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
Crowne Plaza Tuxtla Gutierrez offers 112 accommodations with a safe and complimentary bathrobes. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include complimentary toiletries and hairdryers. Cots/infant beds are also available. Housekeeping is provided on a daily basis.

Similar properties

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Hilton Garden Inn Tuxtla Gutierrez
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  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 1,004 reviews
The price is NZ$114
includes taxes & fees
2 May - 3 May
Hilton Garden Inn Tuxtla Gutierrez

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: MXN 290 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Babysitting
  • Children's pool
  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors

Room amenities

Bedroom

  • Cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately MXN 290 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

    Property is also known as

    Crowne Plaza Hotel Tuxtla Gutierrez
    Crowne Plaza Tuxtla Gutierrez
    Crowne Plaza Hotel Tuxtla Gutierrez Mexico - Chiapas
    Crowne Plaza Tuxtla Gutierrez Hotel
    Crowne Plaza Tuxtla Gutierrez Tuxtla Gutierrez
    Crowne Plaza Tuxtla Gutierrez Hotel Tuxtla Gutierrez

    Frequently asked questions

    Is parking available at Crowne Plaza Tuxtla Gutierrez?

    Yep, Crowne Plaza Tuxtla Gutierrez has a free self car park.

    Does Crowne Plaza Tuxtla Gutierrez have a pool?

    Crowne Plaza Tuxtla Gutierrez has an outdoor pool and a kids' pool.

    Is Crowne Plaza Tuxtla Gutierrez family-friendly?

    You bet! With amenities such as a children's pool and babysitting services, it's no surprise that Crowne Plaza Tuxtla Gutierrez is a hit with families.

    Is there a free airport shuttle available at Crowne Plaza Tuxtla Gutierrez?

    No, Crowne Plaza Tuxtla Gutierrez does not offer an airport shuttle service.

    Is there a bar or restaurant at Crowne Plaza Tuxtla Gutierrez?

    Yep, they've got a lounge bar and an onsite restaurant.

    What time are check-in & check-out at Crowne Plaza Tuxtla Gutierrez?

    Check-in begins at 3 PM. Check-out time is 1 PM.

    Are pets allowed at Crowne Plaza Tuxtla Gutierrez?

    No, pets are not allowed.

    Crowne Plaza Tuxtla Gutierrez Reviews

    Reviews

    8.4

    Very good

    Rating 10 - Excellent. 34 out of 80 reviews
    Rating 8 - Good. 31 out of 80 reviews
    Rating 6 - Okay. 9 out of 80 reviews
    Rating 4 - Poor. 3 out of 80 reviews
    Rating 2 - Terrible. 3 out of 80 reviews

    8.8/10

    Cleanliness

    8.6/10

    Staff & service

    8.2/10

    Property conditions & facilities

    Reviews

    8/10 Good

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good stopping off hotel

    Nice facility, centrally located. I think it would have been better if we had more time. Nice facility and the service people were anxious to help however they could. Dinner in the restaurant was very good and the steak was D-lish.

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    10/10 Excellent

    Claudia, Pomona

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Relaxing Weekend in Tuxtla

    This is a great hotel. Very comfortable however it is a little hard to find.

    10/10 Excellent

    Humberto, Laredo Texas

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Excelent service

    Nice view and was a great experience since last year

    8/10 Good

    Claudiux

    Liked: Cleanliness, staff & service, room comfort

    Family trip

    The staff is really kind and helpful. The room is very comfortable but the location is a bit far from the city center

    8/10 Good

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good for business

    Good for business. Could improve food quality.

    8/10 Good

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good hotel, can improve

    Good hotel for business stay. Food could be better foe the price. Toilet paper could be better. They closed the pool half the time I was there, I didn't use it much, but I guess people would appreciate that kind of info before booking.

    8/10 Good

    jose

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    4/10 Poor

    Verified traveller

    Liked: Staff & service
    Disliked: Cleanliness, property conditions & facilities

    Stink Carpet!

    1) The carpet stank they moved to a other room 2) At check in supposedly there was no rooms together to be next to my children, but when they moved me because of the carpet, magically appears a room next to my children.

    4/10 Poor

    Jorge, San Diego, CA

    Liked: Staff & service
    Disliked: Cleanliness, property conditions & facilities, room comfort

    Not what we expected!!!

    We choose the hotel to stay over xmas and have a nice dinner, but the room was in terrible conditions since we can smell humidity once you open the room door. They put us on a different room, there we have plumbing problems on the shower and bad programming on the tv. We really expect lot more of this big hotel company! we also saw on the first floor the staff was drying a possible over flow in one of the rooms.

    10/10 Excellent

    Bonnie J, Huatulco

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Shopping trip to Tuxtla, Chiapas

    With a total of 7 Canadian friends we travelled to Chiapas visiting San Cristobal & then stopping in Tuxtla for shopping. We have stayed at the Crowne Plaza before & chose it because of the spacious & clean rooms as well as the convenient location to the Crystal mall & other shopping. Our stay there was very enjoyable & we will book there again, as will our friends. We all have winter homes in Huatulco & this is a good place to visit at a reasonable distance.

    10/10 Excellent

    EDUARDO RIVERA, MEXICO

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    southeast Mexico

    nice and friendly

    8/10 Good

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Good Place to Stay in Tuxtla

    Located in the hotel zone west of downtown. Set up well for business travelers, but comfortable for tourists too. The hotel facilities, including the pool, are shared with a Holiday Inn. Quiet side street. Secure, guarded parking lot. Convenient shopping mall and supermarket across the street. Near some American-style establishments such as Vips (not good), Chilis and McDonalds.

    8/10 Good

    cmw, san cristobal

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    enjoyable stay, walking distance for shopping

    We stay here every time we go to tuxtla we enjoy the hotel. The only complaint we have is the condition of the carpet in the rooms. It really needs to be cleaned!!!

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    very accesible and well located

    would recomed it

    8/10 Good

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Perfectly Serviceable

    Nice hotel. Perfectly serviceable. The soundproofing is not great - we could hear the stomping of the guest above and noise of the child next door. Breakfast was not included and the cost of breakfast in the adjacent Holiday Inn was expensive but a coffee shop in the car park was very affordable. Connecting to the internet was a problem - seemd overly complicated.

    8/10 Good

    Pablo, Mexico

    Liked: Cleanliness, staff & service, room comfort

    Good option in Tuxtla

    Good value because the price was low. The hotel is well located and clean. However, it was at the level you would expect from the Crowne Plaza name. The Plaza shares the pool, lobby and restaurants with a Holiday Inn and it seems quite similar in quality, with the disadvantage that to get to the Plaza you have to walk a much longer distance from the shared entrance. At the same price, its "companion" Holiday Inn might be a better choice. The pool service for food and drinks was extremely slow because only one girl was in charge.

    2/10 Terrible

    Anonymous

    Disliked: Cleanliness, room comfort

    AWFUL, AWFUL, AWFUL!!!!!!!!!!!!

    PERSONAL ITEMS MISSING FROM MY ROOM, RUDE GENERAL MANAGER.

    2/10 Terrible

    Anonymous

    Sadly disappointed.

    I was on a business trip. I had placed the do not disturb on the door, called housekeeping to let them know that I did not need service and they entered the room. Unfortunately, I was missing some personal items. I tried to contact the hotel manager for an entire day to no avail. A co-worker had over $500.00 dollars taken from his room as well.

    6/10 Okay

    LR, Maryland, USA

    Liked: Cleanliness, property conditions & facilities, room comfort
    Disliked: Staff & service

    A missed opportunity to be an excellent hotel

    A friend and I stayed 4 nights. Positives: 1. Very clean room 2. Very comfortable mattress and pillows 3. Location excellent 4. Restaurants serve good food 5. Wireless internet worked perfectly 6. Shuttle to and from airport was great Negatives: 1. Difficult to find entrance to hotel, which actually requires walking 200+ yards from the shuttle drop-off point; there were no signs and no bellboys from Crowne Plaza there. 2. Once hotel entrance is found, difficult to find reception area, hidden behind elevators and only manned by one person (and occasionally by one assistant who doesn't do much). Always a queue there. This was the most irritating aspect of this hotel. 3. "Light breakfast" ordered in room was charged a la carte rates, and didn't include all that we ordered. Arrived on time, though. 4. Upon checkout the amount we had prepaid via Expedia was included in our bill. 5. Hot water wasn't available on 3 of our 8 showers there 6. Phone message retrieval didn't work and required several calls to tech support 7. 5/8 of the time (2 keys, 4 nights) our magnetic room keys didn't work and required us to stand in line at the reception 8. Shampoo and body lotion weren't replaced even when we left empty containers in sink; coffee packs weren't replaced on last day. 9. Check small print of 2 water bottles left in bathroom. One is free, the other is billed 500% of street price 10. Non-green hotel. No offer to allow guests to reuse towels; actually, no bath towel hangers anywhere.

    6/10 Okay

    Verified traveller

    Liked: Cleanliness, property conditions & facilities

    El Crown Plaza estaba cerrado por remodelacion

    EL HOTEL ESTABA EN REMODELACION, EL RUIDO ERA CONSTANTE TODO EL DIA, LAS AMENIDADES DEL HOTEL ERAN MAS QUE BASICAS, NO TENIAN ENJUAGE DE CABELLO

    8/10 Good

    MACHC, Cd. Juarez

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Cambio de propietario

    Cuando llegamos nos avisaron que ya no era Crowm Plaza, sino Holiday inn, y por razonez ajenas nos cambiaron a otro hotel, por lo cual realizamos el check out un dia antes de nuestra partida, pero volvimos despues y nos ofrecieron precio especial en la habitacion, esta fue lo unico inconveniente, ya que las habitaciones y el servicio estuvo excelente

    10/10 Excellent

    Miguel Angel, Tabasco

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Recomendable al 100

    Excelente

    8/10 Good

    JOSE MANUEL, GUADALAJARA

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    TODO MUY BIEN

    TODO ESTUVO BIEN. ESTA BIEN HUBICADO, Y TIENE UNA BUENA PLAZA COMERCIAL EN FRENTE, LA PICINA ES BUENA.

    10/10 Excellent

    Ana maria, Mexico,D.F

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Hotel agradable,cerca de centro comercial

    Cómoda y agradable ,limpieza magnifica,variedad en el desayuno bufete y buena atención de todo el personal, muy amables