Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Available in some public areas: Free WiFi and wired internet
Parking and transport
Free offsite parking within 150 metres
24-hour return airport shuttle on request for a surcharge
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available
Onsite parking includes off-street options
Food and drink
Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
A restaurant
Things to do
Shopping centre
Family friendly
In-room cot
Laundry facilities
Conveniences
24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services
Business services
Business centre
Conference space
Outdoors
Garden
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
2 floors
Banquet hall
Smoking not allowed
Room amenities
Bedroom
Blackout drapes
Egyptian cotton sheets
Free cot
Hypo-allergenic bedding
Bathroom
Free toiletries
Private bathroom
Shower/bathtub combination
Towels provided
Entertainment
32-inch TV with satellite channels
Food and drink
Limited room service
More
Air conditioning (climate-controlled)
Desk
Free daily newspapers
Iron/ironing board
Phone
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee: MXN 350 for check-in between noon and 3:00 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cots (infant beds)!
Payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: MXN 550 per vehicle (one-way, maximum occupancy 4)
Early check-in is available for a fee (subject to availability)
Late check-in fee: MXN 350 for check-in between noon and 3:00 PM
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The room was clean only the bathroom had mold but breakfast was so good you have choices and they cook in the moment . I reported the bathroom mold to be fixed but overall good specially the close to the zocalo center.
i have stayed at the Hotel del Carmen annually for many years on my trips to another location in Chiapas. They are always welcoming. When my schedule permits, I enjoy their breakfast.
I had a really good stay here. The room was spotless and well looked after, and the shower had great water pressure, which was a big plus. The staff were friendly and welcoming, making the whole experience more pleasant.
Breakfast was included – it was fairly simple, but more than enough to start the day. Overall, a comfortable stay with good value for money. I’d happily come back.