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Hoshino Resorts KAI Unzen

3.0 star property

Photo gallery for Hoshino Resorts KAI Unzen

Hot springs
Reception
Lobby
Hot springs
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$636
18 June - 19 June

Explore the area

View map
321 Obamacho Unzen, Unzen, Nagasaki, 854-0621
  • Place, Unzen-Amakusa National Park
    ‪1 min walk‬
  • Place, Unzen Jigoku Hell
    ‪1 min walk‬
  • Place, Vidoro Museum
    ‪4 min walk‬
  • Airport, Nagasaki (NGS)
    ‪78 min drive‬

Room options

View all photos for Japanese-style TA3, Non Smoking

Japanese-style TA3, Non Smoking | View from room

Japanese-style TA3, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Park view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Japanese-style RA2, Non Smoking

Japanese-style RA2, Non Smoking

Japanese-style RA2, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Japanese-style FA4, Non Smoking

Japanese-style FA4, Non Smoking | Park view

Japanese-style FA4, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

About the area

Unzen

At Hoshino Resorts KAI Unzen you'll be steps from Unzen Jigoku Hell and 3.4 km (2.1 mi) from Unzen Ropeway. Highlights at this hotel include free daily breakfast, a restaurant and free self-parking. .This business-friendly hotel has free WiFi in public areas and a lift. Additionally, you'll find coffee/tea in a common area. Free Japanese breakfast is available daily between 7:30 AM and 9:00 AM. There's also the convenience of an airport shuttle. .Sights within a 20-minute drive of this 3-property class Unzen hotel include Unzen-Amakusa National Park and Hara Castle Ruin.

What's nearby

  • Unzen-Amakusa National Park - 1 min walk - 0.0 km
  • Unzen Jigoku Hell - 1 min walk - 0.2 km
  • Vidoro Museum - 4 min walk - 0.4 km
  • Unzen Toy Museum - 6 min walk - 0.5 km
  • Oshidori Pond - 10 min walk - 0.9 km

Getting around

  • Shimabaragaiko station - 30 min drive
  • Nagasaki (NGS) - 75 min drive

Restaurants

  • ‪雲仙ドライブイン もみじ - ‬6 min drive
  • ‪洛粋 - ‬2 min walk
  • ‪弁天 - ‬12 min drive
  • ‪愛菜館 - ‬10 min drive
  • ‪海鮮市場蒸し釜や - ‬11 min drive

About this property

Hoshino Resorts KAI Unzen

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. The business-friendly Hoshino Resorts KAI Unzen also features coffee/tea in common area and a lift. Free self parking is available.

This 3-star Unzen hotel is smoke free.

  • 51 guestrooms or units
  • Breakfast available (free)
  • Coffee in lobby
  • Front desk (limited hours)
  • Lift
  • No smoking on site
  • Dining venue
Hoshino Resorts KAI Unzen offers 51 accommodations with a safe and a hairdryer. Beds feature down duvets. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on request.
Public bath/onsen services include an indoor mineral hot spring (onsen).

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 108 reviews
The price is NZ$270
11 June - 12 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free Japanese breakfast available daily 7:30 AM to 9:00 AM
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping on request

Spa

  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 2 years old or younger stays free per registered adult when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (up to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • One child aged 2 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hoshino Resorts KAI Unzen Hotel
Hoshino Resorts KAI Unzen Unzen
Hoshino Resorts KAI Unzen Hotel Unzen

Frequently asked questions

What is the cancellation policy at Hoshino Resorts KAI Unzen?

Hoshino Resorts KAI Unzen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hoshino Resorts KAI Unzen?

As of 10 Jun 2026, prices found for a 1-night stay for 2 adults at Hoshino Resorts KAI Unzen on 18 Jun 2026 start from NZ$636, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hoshino Resorts KAI Unzen?

Yep, Hoshino Resorts KAI Unzen has a free self car park.

Does Hoshino Resorts KAI Unzen serve breakfast?

Sure does, complimentary Japanese brekkie is on offer daily between 7:30 AM and 9:00 AM.

Is there a free airport shuttle available at Hoshino Resorts KAI Unzen?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hoshino Resorts KAI Unzen?

Yep, you can grab a meal at Hoshino Resorts KAI Unzen's onsite restaurant.

What time are check-in & check-out at Hoshino Resorts KAI Unzen?

Check-in begins at 2:30 PM. Check-out time is 11:00 AM.

Are pets allowed at Hoshino Resorts KAI Unzen?

No, pets are not allowed.

Hoshino Resorts KAI Unzen Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 47 out of 57 reviews
Rating 8 - Good. 7 out of 57 reviews
Rating 6 - Okay. 1 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent meals, staff facilities. Book it you won’t regret !
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay
Verified

10/10 Excellent

Hoi Kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen hotel in a small, quiet town. Dinner and breakfast were delicious and made with local ingredients. Noon check out time was amazing for a relaxed breakfast and morning soak.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place for onsen. The hotel stuffs were nice and helpful.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Mei Yee Cordelia

Liked: Cleanliness, staff & service, property conditions & facilities
The room and private spa are both very nice
Stayed 1 night in Apr 2024
Verified

8/10 Good

Hing Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor spa is good
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely experience

Beautiful onsen with friendly and helpful staff. The multilingual staff are available
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and comfortable rooms, and a lovely open-air bath with a great atmosphere. The morning power walking activity was a fantastic way to start the day. Only downside—due to a recent landslide, the usual forest view is currently partially available.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful onsen resort with fantastic food

Lovely, clean hotel with stunning vistas and gorgeous rooms. Staff were fantastic, friendly and helpful. I cannot say enough about the talented chef and the wonderful menus that change daily. The food is well presented, pleasantly served and tastes incredible. I highly recommend the Hashino Kai Unzen.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just WOW

We choose a room with a private hot spring offers a serene escape, luxurious amenities, and stunning views. Perfect for relaxation and rejuvenation, it’s an unforgettable wellness experience. Highly recommended!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. It’s set in such a beautiful location. We choose a room with a private onsen, set on a balcony overlooking the mountain. It was quite an experience soaking in the tub watching the snow come down. The dining experience was great and food was delicious. Staff were friendly and welcoming.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

LAP YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is just 15 seconds walking to the main attractions. Service and facilities are impeccable. The in room spa is large as it’s taking up the width of the entire balcony. We had a lovely stay here and would definitely recommend this hotel if you travel to Unzen.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice experience

Beautiful property and incredible service. In room onset was nice, main onset was a little plain and small.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice accommodation and great meal

New hotel so all the conditions are very well. Staffs are helpful and English speaking quite good. Onsen is beautiful and comfort. Meal is course by course that’s excellent taste. But the landscape view has just been destroyed by landslide recently, so in the room you’re facing the “real” hell slope
Stayed 1 night in Jun 2024
Verified

8/10 Good

Sai yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good service But the restroom use the sensor lighting. Not convenient at restroom. 1 min switch off lighting.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com is a bit chaos when I booked the hotel. I booked 3 persons room but Hoshino only got ready for 2. Anyway, I did request them to arrange 3 beds in a room onsite. They agreed but dinner can't be ready in the beginning. Finally, one of the managers helped me to rearrange everything. So dinner and bed were nicely arranged eventually. I do appreciated.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Ng

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
以星野的品牌，它的服務水平低，性價比不高。例如酒店大門沒有接待，要自己搵行李車送行李去大堂內，到大堂接待處沒有人主動協助辦理入住手續，甚至沒人理睬，沒有清楚介紹酒店設施活動，比一般普通的溫泉酒店服務，甚至是連鎖平價酒店還低。 就算硬件不錯，也不值這個價格。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kar Wing Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
對於星野集團名下的酒店來說，雲仙算是很不錯的選擇。首先，位置在雲仙地獄咫尺附近，無論位置和觀景都非常美麗，房間有大型落地玻璃，可望見雲仙地獄的景觀， 十分壯觀。其次，一泊二食的餐飲均非常有特色及用心，除了食材新鮮時令，還有職員用心介紹。飯店內的溫泉水溫度和泉質也十分好，感覺非常舒適。另外，還有活板印字體驗可預約和閱讀區，可讓遊客體驗。最重要是員工的服務態度非常優質，令人客賓至如歸。總括來說，如果有機會到雲仙住一晚，這兒必定是首選。
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Yeonji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

호시노가 운젠에 가면..

운젠의 매력을 느끼게 해주는 호시노 공간의 고요한 세련미와 친절한 서비스가 좋았다.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique hôtel

Magnifique hôtel. Très bien placé avec un onsen extérieur magnifique. Les repas sont très bons.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店環境清幽；員工殷勤款待；房間大，內部裝飾很好；食物質素佳；溫泉設施一流。簡直是度假級享受！
Verified

10/10 Excellent

Yuk Chun Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店整體環境很舒服，主要景點就在酒店附近。房間很舒服，悠閑地渡過了整個下午，酒店提供文化體驗很有趣。
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Da

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
用不便宜的價錢得到了以下的評價服務 優點- 環境優美，建築非常特別 缺點- 某位男接待的職員溝通能力有很大改善空間 房間很暗 壞冷氣，用餐途中很炎熱 私人風呂沒有私隱，因為對面正在工程中
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Cheuk Lun Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店非常新淨設施齊全，但周邊沒有太多景點
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Wai Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

謝謝雲仙界的團隊

如想找一間滿分的酒店， 就是這裏。地點、房間、環境、服務、設施無懈可擊，年輕的員工總面帶微笑，服務細緻，到位貼心，英語能力佳。我住在這裏三晚，品嚐了3次早餐和3次晚餐，料理長精心設計的菜單，不單只沒有重複，每張菜單更迎來不同的驚喜，加上當地的新鮮食材，離開餐卓時十分滿足。
Stayed 3 nights in Feb 2024