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Hilton Urumqi

4.5 star property

Photo gallery for Hilton Urumqi

Presidential Suite | Private kitchen
Property video
Presidential Suite
Exterior
Deluxe Twin Room | Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$302
includes taxes & fees
1 July - 2 July

Explore the area

View map
1237 Hongguang Hill Road, Midong District, Ürümqi, Xinjiang, 830017
  • Place, Xinjiang International Convention and Exhibition Center
    ‪10 min walk‬
  • Place, Xinjiang Uygur Autonomous Region Museum
    ‪8 min drive‬
  • Place, Xinjiang International Grand Bazaar
    ‪12 min drive‬
  • Airport, Urumqi (URC-Diwopu Intl.)
    ‪12 min drive‬

Room options

View all photos for Double Room

Premium bedding, down duvets, minibar, in-room safe

Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • City view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area

Deluxe Suite, 1 King Bed

  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, Club lounge access

Premium bedding, down duvets, minibar, in-room safe

Executive Room, Club lounge access

  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Suite

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

  • City view
  • 110 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • City view
  • 200 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room

View from room

Twin Room

  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

View from room

Deluxe Twin Room

  • City view
  • 55 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Twin Room, Club lounge access

Executive Twin Room, Club lounge access

Executive Twin Room, Club lounge access

  • City view
  • 65 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Suite, 1 Bedroom

Premium bedding, down duvets, minibar, in-room safe

Business Suite, 1 Bedroom

  • Mountain view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Ürümqi

A luxury stay in Ürümqi awaits you at Hilton Urumqi. You'll be 7.8 km (4.8 mi) from Hongshan Park and 9 km (5.6 mi) from Xinjiang Uygur Autonomous Region Museum. Highlights at this Art Deco hotel include 3 restaurants, an indoor swimming pool and a nightclub. .The buffet restaurant, U Cafe, serves international cuisine and is open for breakfast, lunch and dinner. LOBBY BAR is the hotel's own lobby lounge. Enjoy the 24-hour gym, steam room and pool loungers. 35435 square feet (3292 square metres) of event facilities include 10 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 4.5-property class Midong District hotel, you'll be 13 km (8.1 mi) from Xinjiang International Grand Bazaar.

What's nearby

  • Xinjiang International Convention and Exhibition Center - 10 min walk - 0.8 km
  • Xinjiang Uygur Autonomous Region Museum - 8 min drive - 9.4 km
  • Hongshan Park - 9 min drive - 9.0 km
  • Xinjiang International Grand Bazaar - 12 min drive - 13.8 km
  • Xinjiang University - 14 min drive - 15.3 km

Getting around

  • Ürümqi Railway Station - 19 min drive
  • Urumqi (URC-Diwopu Intl.) - 25 min drive

Restaurants

  • ‪望京楼烤鸭 - ‬6 min drive
  • ‪花帽姑娘 辣子鸡 - ‬3 min drive
  • ‪KFC 肯德基 - ‬5 min drive
  • ‪大盘三黄鸡李七斤家常菜托克逊拌面 - ‬7 min drive
  • ‪Loulan Barbecue - ‬5 min drive

About this property

Hilton Urumqi

Hilton Urumqi offers its guests an indoor pool, a 24-hour health club, and a steam room. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 35435 square feet (3292 square metres) and includes conference space. A nightclub, multilingual staff, and gift shops/newsstands are also featured at the luxury Hilton Urumqi. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Ürümqi hotel.

  • 1 building
  • 383 guestrooms or units
  • 11 levels
  • 3 dining venues
  • Conference rooms
  • 35435 sq ft of conference space
  • 3292 sq. m of conference space
  • Built in 2015
  • Nightclub
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Hilton Urumqi offers 383 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Ürümqi hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Lobby
Four Points By Sheraton Urumqi
Midong District
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 9 reviews
The price is NZ$152
includes taxes & fees
13 June - 14 June
Four Points By Sheraton Urumqi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Uncovered extended parking on site (CNY 77 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: CNY 168 for adults and CNY 84 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • LOBBY BAR
  • SILK ROAD
  • U Cafe
  • YUXI CHINESE

Things to do

  • 24-hour health club
  • Art gallery
  • Designer stores
  • Indoor pool
  • Nightclub
  • Shopping centre
  • Steam room

Family friendly

  • Children's toys
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 35,435 square feet of conference space

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (119 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 6:00 AM and noon
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CNY 300 per accommodation, per stay (maximum CNY 300 per stay), plus a one-time cleaning fee of CNY 300
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 280.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 168 for adults and from CNY 84 for children
  • Uncovered extended parking fee: CNY 77 per day
  • Pet fee: CNY 300 per accommodation, per stay (maximum CNY 300 per stay) plus a one-off CNY 300 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and noon
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 280.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hilton Urumqi Hotel
Hilton Urumqi
Hilton Urumqi Hotel
Hilton Urumqi Ürümqi
Hilton Urumqi Hotel Ürümqi

Frequently asked questions

What is the cancellation policy at Hilton Urumqi?

Hilton Urumqi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Urumqi?

As of 10 Jun 2026, prices found for a 1-night stay for 2 adults at Hilton Urumqi on 1 Jul 2026 start from NZ$302, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Urumqi?

Yep, Hilton Urumqi has a free self car park.

Does Hilton Urumqi have a pool?

Hilton Urumqi has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 11:00 PM.

What luxury perks are available at Hilton Urumqi?

Hilton Urumqi features a nightclub, a 24-hour health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Hilton Urumqi a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Urumqi.

Is Hilton Urumqi family-friendly?

You bet! With amenities such as a corner/local shop and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Urumqi is a hit with families.

Does Hilton Urumqi serve breakfast?

Yep, buffet brekkie is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Hilton Urumqi?

No, Hilton Urumqi does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Urumqi?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Urumqi?

Check-in begins at noon. Check-out time is noon.

Are pets allowed at Hilton Urumqi?

Cats and dogs are welcome at Hilton Urumqi, with food and water bowls on offer.

Hilton Urumqi Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 49 reviews
Rating 8 - Good. 18 out of 49 reviews
Rating 6 - Okay. 3 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Qiqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Highly recommended
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Great place! Unforgettable impressions! THANKS!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class accommodation with friendly staff. Excellent breakfast with lots of selections
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

highly recommended

This is very nice experience of one night stay ag Hilton, they are very helpful from checkin, room is nicely designed and decorated, nit to mention the spacious size of the room.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

zhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are extremely polite and always ready to help. From the moment I checked in, they greeted me with warm smiles. Whenever I had a question or a request, they responded promptly and efficiently. It made me feel very welcome and comfortable throughout my stay. For example, when I asked for extra towels, they delivered them to my room within minutes.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Daolong

Liked: Cleanliness, staff & service, property conditions & facilities
It is hard to get a Taxi.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and the staff service was great. We extended our stay at Hilton as our flights were canceled and the staff at reception helped us to extend our stay. The information counter staff also provided excellent assistance when we enquired about the transportation around Urumqi. I would definitely choose to stay at Hilton for my next holiday trip!
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Jingrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

极力推荐

前台尤其客气热情，通情达理，特意表扬。早餐非常好，有各种新疆特色美食。
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

K. Nalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel with great service

Wonderful hotel with great service & most helpful staff.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was excellent. The hotel is in a very quiet area, next to a park, and felt a little isolated, being quite far from the city centre. Breakfast was prohibitively expensive.
Stayed 7 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
ほとんど英語が通じない烏魯木斉の中でしたが、ほぼ全スタッフ英語が通じ助かりました。朝食も美味しく、スタッフの方々の対応も素晴らしかったです。 お部屋の方も綺麗で快適でしたが、一点冷蔵庫が壊れていて開きませんでした。
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch!! Five stars in every way. Likely the best hotel in Urumqi. The only drawback, if I am critical, is its location. It is a bit far away from the center of town, which is abt 10-11 km away.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
クラブルームでしたが、朝食サービスがなかったのはやや残念です。
Stayed 3 nights in Sep 2019
Verified

4/10 Poor

STANLEY

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed stay

A very disappointed stay. Did expect the level of service is so poor . Definitely not Hilton standard. Room not ready when check in . Poor customer service. Room too warm as temperatures is unable to set. Change 3 rooms even still the same and finally give up. Unable to sleep well. It is only when I approach the duty manager I was properly attended to but the room definitely is not up to Hilton standard. For those who like to room to cool, I will suggest to stay here if you really need to and not in summer time!!
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Check out at 14:00 is the best way for me. Thanks so much!
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Location is off, service as well.

I had paid a deposit in the beginning, after one day they asked me to increase the deposit, although I didn’t extend my stay. Reception couldn’t explain why, only that it should be increased. Aircon could not be regulated, it was 24 degrees in the room. Ceiling in the room was leaking water. Location is far away from anything else. Service in the dining hall is trying to deliver good service, rooms are spacious..
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Shah

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service. Definitely the best hotel in Urumqi
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Mingjun

Liked: Cleanliness, property conditions & facilities, room comfort

符合预期

硬件设施较好，早餐不错。开发票比较麻烦，最后也没开成
Stayed 1 night in Feb 2019
Verified

8/10 Good

lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifl常断线，其它都很好。目前，周边没有便利店等商业设施
Stayed 1 night in Oct 2018
Verified

8/10 Good

Verified traveller

还可以

希尔顿的装修风格适合出差商务人士，旅行的话没有想象中的好，不过很干净
Stayed 1 night in Sep 2018
Verified

8/10 Good

liming

一般
Stayed 1 night in Sep 2018
Verified

2/10 Terrible

Gloria

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

This hotel is cheating and force you to pay

I booked 2 separate days before and after my travel to the northern. The first day, the staff gave me free upgrade offer when checkin, but charge me when checkout, I told it was free, the manager said he couldn’t find the checkin staff because he was on holiday. So the manager forced me to pay finally. And when I checkin again the second time after come back from the north, checkin staff gave me same upgrade offer, and I refused because my last experience.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars standard hotel

We arrived in midnight due to flight delay, quick checkin and beautiful room
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
整体一般。1.酒店免费提供的咖啡和茶包若有消耗，理应在第二天晨间打扫时补给。但发现有两次没有给。应该是打扫时忘记了。虽然是小细节，但也是很重要的。2.同行伙伴在办理退房时，前台说损坏了洗手台的洗漱杯，但是若有损毁理应给主客确认并且签单告知价格，而不是只拍照片，并且直接替换杯子，直到退房时再做通知。
Stayed 4 nights in Jul 2018
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel looks nice. Staff is friendly. Room didn’t have AC. They provided a portable AC unit that didn’t work, it was a glorified fan. Lowest temperature we saw in the room was 28C(82F). Hottest was 31C (87F). The night before we had an early train to bring us out of town we requested a taxi from the concierge. The next morning the front desk told us the taxi was outside, however there was no taxi. We had to walk out to the street and hail a taxi, which took about 20min at 7AM Beijing time or 5AM their local time. We barely made our train. Most of the items on the menu are not available. Friend tried to order the creme brûlée. Waitor told us it took to long to make so we weren’t allowed to order it. Overall, a pretty miserable stay.