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Hotel Chao

2.5 star property
Hotel in Utrecht with sauna and 24-hour front desk

Photo gallery for Hotel Chao

Property entrance
Comfort Quadruple Room
Front of property
Miscellaneous
Staircase

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View map
Oude Pijlsweerdstraat 72BIS, Utrecht, Utrecht, 3513GL
  • Place, Oudegracht
    ‪10 min walk‬
  • Place, TivoliVredenburg
    ‪16 min walk‬
  • Place, Hoog Catharijne
    ‪17 min walk‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪39 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Small)

Desk, blackout curtains, iron/ironing board, free WiFi

Double Room (Small)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Electric kettle
Cable channels
Iron/ironing board
  • 12 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Single Beds

View all photos for Comfort Family Room

Comfort Family Room

Comfort Family Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • 28 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for 7 Person Room

7 Person Room

7 Person Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • Sleeps 7
  • 3 Double Beds and 1 Single Bed

View all photos for City Double Room, Hot Tub

City Double Room, Hot Tub

City Double Room, Hot Tub

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Jetted bath
Hairdryer
Shower/bath combination
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Hot Tub

Deluxe Double Room, Hot Tub | Jetted bathtub

Deluxe Double Room, Hot Tub

Highlights

Private indoor hot tub
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Jetted bath
Hairdryer
Shower/bath combination
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Single Room, 1 Bedroom (Small)

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Single Room, 1 Bedroom (Small)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Electric kettle
Cable channels
Iron/ironing board
  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed

About the area

Utrecht

At Hotel Chao you'll be within just a 15-minute stroll of Oudegracht and Dutch Waterworks Museum. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and express check-out. Other amenities include a sauna, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. .Sights within a 20-minute walk of this Utrecht hotel include TivoliVredenburg and Hoog Catharijne.

What's nearby

  • Oudegracht - 10 min walk - 0.9 km
  • TivoliVredenburg - 16 min walk - 1.3 km
  • Hoog Catharijne - 17 min walk - 1.5 km
  • Jaarbeurs - 5 min drive - 2.3 km
  • Beatrix Theater - 8 min drive - 2.3 km

Getting around

  • Utrecht Central Station - 20 min walk
  • Schiphol Airport (AMS) - 38 min drive

Restaurants

  • ‪Restaurant Blij - ‬6 min walk
  • ‪Cafetaria & Pizzeria Straatweg - ‬8 min walk
  • ‪Hy•gge - ‬10 min walk
  • ‪Creta - ‬8 min walk
  • ‪Dagger Coffee - ‬5 min walk

About this property

Hotel Chao

Hotel in Utrecht with sauna and 24-hour front desk
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. A sauna, a vending machine, and room service (during limited hours) are also featured at Hotel Chao.
  • 18 guestrooms or units
  • 3 levels
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Coffee shop
Hotel Chao offers 18 air-conditioned accommodations with a hairdryer and an iron/ironing board. 40-inch flat-screen televisions come with cable channels. This Utrecht hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10.95 per person
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Hot tub
  • Sauna

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift

More

  • 3 floors

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 15

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [at the cafetaria]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Maximum 1 (weight limit: 88 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 10.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 10.95 per person
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

CHAO BB B&B Utrecht
CHAO BB B&B
CHAO BB Utrecht
Hotel-Chao.nl B&B Utrecht
Hotel-Chao.nl B&B
Hotel-Chao.nl Utrecht
Hotel Chao.nl
Hotel-Chao.nl Hotel Utrecht
Hotel-Chao.nl Hotel
Hotel Chao.nl
Hotel Chao Hotel
Hotel Chao Utrecht
Hotel Chao Hotel Utrecht

Frequently asked questions

Does Hotel Chao serve breakfast?

Yeah, continental breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Chao?

No, Hotel Chao does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Chao?

Check-in begins at 4 PM. Check-out time is 10 AM.

Hotel Chao Reviews

Reviews

6.8
Rating 10 - Excellent. 19 out of 110 reviews
Rating 8 - Good. 35 out of 110 reviews
Rating 6 - Okay. 35 out of 110 reviews
Rating 4 - Poor. 13 out of 110 reviews
Rating 2 - Terrible. 8 out of 110 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Preetkiran

Stayed 2 nights in Apr 2025

10/10 Excellent

GERMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Nov 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, affordable rooms a short walk from the old city. Pleasant staff, always quick to respond Typical narrow/steep Dutch stairs to rooms need to navigated with care
Stayed 2 nights in Sep 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT Value

Great value for the money. Excellent location . 10 -15 minute walk to everything. Room size was adequate for a couple. Wifi was EXCELLENT and nice hot showers. Will definitely stay again. Staff very nice.
Stayed 2 nights in Nov 2023

6/10 Okay

Victor

Stayed 1 night in Aug 2023

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

2/10 Terrible

Bahaaiden

Stayed 1 night in Feb 2022

10/10 Excellent

Dragos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Stayed 1 night in Nov 2020

4/10 Poor

EY

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
This was the smallest room I've ever stayed at a hotel. Unfortunately since we had just travelled from a different continent and were looking for a temporary stay while we look for an apartment had a lot of luggage. With 1 double bed and 1 so-called twin and with 3 people in the room it was like canned sardines. Some other rooms looked slightly bigger but for some reason we ended up with the tiniest. Luckily it was ground floor so I was spared the weight lifting. Last 2 nights the HVAC system did not work (had to manually reduce the mechanical heater to cool the room down) No microwave in the room and staff would not replenish the coffee/sugar etc without being asked. Never got extra pillow/comforter either even after asking. I have lived in all sorts of hotels/motels and in a few countries as well but this was literally the most claustrophobic experience of my life. For 100+ EUR per day I do expect a slightly bigger room. This is not central London or Tokyo
Stayed 5 nights in Dec 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noce stay

My stay was generally good. The room was very clean but unfortunately my particular room smelt of acetone, perhaps from a previous guest. The shower could've have been a bit warmer bit the flow of water was very good.You just need to watch out for the leathal stairs.
Stayed 5 nights in Sep 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great stay very friendly staff
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place but not a lot around the area to do

Good room and good facilities. The local area doesn't have a lot to offer so be prepared to check in and then head back into town if you want an evening out.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay in Utrecht! Nice location relatively close to the centre. The hotel was comfortable and clean and had a very nice shower.
Stayed 1 night in Feb 2019

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
It is only basic rooms behind a cafe - which did not serve breakfast and was not open when I arrived. Free WiFi was terrible - did not work where the desk in the room was
Stayed 1 night in Dec 2018

8/10 Good

Yik, Malaysia

Liked: Cleanliness, staff & service, room comfort
Not too far from city centre. Room and bathroom are small but it has everything I needed. The downside was I had to check-out at 10am but there's no luggage storage facilities.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Too narrow bathroom

While the location is great, our family room had four beds, one of which was lumpy. My main complaint is that the bathroom was so narrow that I had to do gymnastics to get undressed. No kidding! Also, knees will touch the wall while on the toilet.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

could use a sign

It was exactly as one would expect for a 2.5-star place. There was no sign for "Hotel-Chao," bc the hotel consists of some rooms above a small diner/cafeteria. Otherwise, the place was clean and worked for us. This place was more expensive than the 4-star hotel we stayed in another college town in NL, so I wouldn't say it was the most cost-effective. But it worked fine for the one night we needed a place in Utrecht.
Stayed 1 night in Jul 2018

4/10 Poor

A

Liked: Cleanliness
Disliked: Property conditions & facilities

No frills hotel

Staying at Hotel Chao is very much a no-frills experience. The hotel essentially consists of some rooms that are connected to a takeaway restaurant/cafe. There is no front desk or reception; keys are collected from a member of staff within the restaurant. The staff are nice enough and were willing to bring food to the room. The bedroom and private bathroom were clean and tidy and my sleep was peaceful. There was, however, a little oddness with the bedroom: I was staying there alone but there were six beds (four singles and a twin bed) in the room. This meant that the room was a little cramped. No complaints other than that.
Stayed 1 night in May 2018

8/10 Good

Mark

Liked: Cleanliness

Okay for station and university area

The hotel is friendly but has limited facilities.

8/10 Good

AJ , london

Liked: Cleanliness, staff & service

A 20 minute walk from the centre and very clean

We were happy with the room which while very basic was very clean and comfortable. Little natural light but it's only a place to sleep so that was ok. Staff were very helpful.

8/10 Good

arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good and cheap place

Good place for a short stay, close to bus stations, less than 10 mintes ot the Central Station and the area is quiet. The staff was friendly and took phone contact on the same day.

8/10 Good

Kam Ping, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy stay

I only stayed there for a night, the staff was very friendly and helpful, downstairs was a restaurant operated by the family. Easily accessible and quiet surroundings, the teapot and teabags provided made the stay very homey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice for a short stay

looked a little suspect at start, being on top of a cafe, but pleasant service and they took you to your room. Good explanation of important info and always around to assist if needs be. Had a balcony on my room, which was nice in the brief moment of sunshine but also welcome as able to smoke without having to trudge out of the building. Clean comfortable and a good size room.

6/10 Okay

Barbro, Penarth

Liked: Cleanliness, staff & service, room comfort
A stop on my way from Wales to Sweden by car. Very helpful with direction from the ferry and next day to find my next motorway to Germany. Provided sandwiches, fruit and cake for my breakfast in my room, which also had tea facilities.