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Valtur Cervinia Cristallo Ski Resort

Property class: 5 and above

Photo gallery for Valtur Cervinia Cristallo Ski Resort

An indoor sports facility with a netted tennis court, surrounded by glass walls, and a mountainous backdrop.
A woman running on a treadmill in a gym with exercise equipment and a digital screen in the background.
A gaming area with two people seated at gaming stations, a 'PLAY EVERYWHERE' sign, and a screen displaying a game.
A play area with colorful foam blocks, a playhouse, and soft play structures.
A children's play area with a jungle-themed play structure, colorful blocks, and a soft play area with cushions.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Via Piolet, 6, Breuil-Cervinia, Valtournenche, AO, 11021
  • Place, Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Breuil-Cervinia Ski Area
    ‪13 min walk‬
  • Place, Cervinia Ski Lift
    ‪13 min walk‬
  • Airport, Sion (SIR)
    ‪168 min drive‬

Room options

View all photos for Comfort Room

A hotel room with a large bed, a desk with a lamp, a chair, and a view of snow-capped mountains through the window.

Comfort Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

A hotel room with a large bed, a desk, a chair, and a view of snow-capped mountains.

Deluxe Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with a bed, a desk, a chair, a TV, and a view of mountains.

Junior Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite

A modern hotel room with a sofa, a small table with a vase of flowers, a desk with a laptop, and a window with a view of snow-capped mountains.

Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Family Room, 2 Bedrooms

Room

Family Room, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Family Room

A modern hotel room with a bed, a desk, a television, and a window with a view of snow-capped mountains.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite

A modern living room with a flat-screen TV, a large window with a mountain view, a sofa, a coffee table, and a lamp.

Executive Suite

  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed, 1 Queen Sofa Bed and 1 Single Sofa Bed

View all photos for Comfort Triple Room

A hotel room with a large bed, a smaller bed, a window with a mountain view, and a patterned wall.

Comfort Triple Room

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Triple Room

A hotel room with two beds, a TV, a desk with a chair, and a window with a mountain view.

Deluxe Triple Room

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Chalet

A bedroom with a large bed, a chair, and a small table. There is a balcony with a view of trees.

Executive Chalet

  • Mountain view
  • 170 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Camera Comfort

A hotel room with a large bed, bedside tables, a desk, a chair, and a patterned wall.

Camera Comfort

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double one adult one child

A hotel room with a large bed, bedside tables, a desk, and a patterned wall.

Double one adult one child

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double single use

A hotel room with a large bed, bedside tables, a desk, and a patterned wall.

Double single use

  • 20 sq m
  • Sleeps 1
  • 1 King Bed

About the area

Cervinia

A luxury stay in Valtournenche awaits you at Valtur Cervinia Cristallo Ski Resort. Within just a 15-minute stroll, you'll find popular places like Breuil-Cervinia Ski Area and Cervinia Ski Lift. Highlights at this ski resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Miele can include massages along with access to the sauna. Enjoy the indoor swimming pool, gym, steam room and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free ski shuttle. .In the area of this 5-property class Valtournenche resort, you'll find Matterhorn.
View more Resorts in CerviniaOpens in a new window

What's nearby

  • Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Cieloalto Ski Lift - 5 min walk - 0.4 km
  • Breuil-Cervinia Ski Area - 13 min walk - 1.1 km
  • Cervinia Ski Lift - 13 min walk - 1.1 km
  • Breuil-Cervinia Gondola - 14 min walk - 1.2 km

Getting around

  • Chatillon Saint Vincent Station - 31 min drive
  • Sion (SIR) - 158 min drive

Restaurants

  • ‪Bar La Motta - ‬38 min drive
  • ‪Metzelet Bar - ‬13 min walk
  • ‪The Dragon - ‬11 min walk
  • ‪Chalet Etoile - ‬25 min drive
  • ‪Pitstop - ‬14 min drive

About this property

Valtur Cervinia Cristallo Ski Resort

During the winter, enjoy on-site recreational activities like downhill skiing and ice skating. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with this mountain resort's complimentary ski shuttle. Conveniences like ski storage, skiing lessons and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the resort's 2 bars/lounges.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Free breakfast is available daily. Public spaces have free WiFi. This luxury resort also offers a children's pool, a steam room and a fitness centre. For a fee, parking is available. A complete renovation of Valtur Cervinia Cristallo Ski Resort was completed in October 2022.

Smoking is allowed in designated areas at this 5-star Valtournenche resort.

  • 211 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Lift
  • Smoking in designated areas
  • 1 conference room
Valtur Cervinia Cristallo Ski Resort offers 211 accommodations with outdoor private hot tubs and fireplaces. Beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with digital channels. Accommodation at this 5-star resort has kitchenettes with full-sized fridge/freezers and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Miele has 3 treatment rooms. Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free ski shuttle
  • Onsite parking available only on request
  • Valet parking on site (EUR 35 per day)
  • Limited on-site valet parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor padel courts
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Downhill skiing
  • Fitness classes
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Ice skating
  • Indoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Firepit
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Designated smoking areas
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • 3 private bathrooms
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Kitchenette
  • Limited room service
  • Minibar
  • Oven
  • Tea bags/instant coffee

More

  • Desk
  • Fireplace
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 20 April and 23 June.

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per day, plus a one-time cleaning fee of EUR 70
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 December to 30 April, EUR 1.50 per person, per night
  • A tax is imposed by the city: From 1 May to 15 June, EUR 1.50 per person, per night
  • A tax is imposed by the city: From 16 June to 30 September, EUR 1.50 per person, per night
  • A tax is imposed by the city: From 1 October to 30 November, EUR 1.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 35.00 per day
  • Pet fee: EUR 35 per pet, per day plus a one-off EUR 70 cleaning fee
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number VDA_SR9007066, IT007071A1ELQWUIY5

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Valtur Cervinia Cristallo Ski
Valtur Cervinia Cristallo Ski Resort Resort
Valtur Cervinia Cristallo Ski Resort Valtournenche
Valtur Cervinia Cristallo Ski Resort Resort Valtournenche

Frequently asked questions

What is the cancellation policy at Valtur Cervinia Cristallo Ski Resort?

Valtur Cervinia Cristallo Ski Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Valtur Cervinia Cristallo Ski Resort?

Yep, Valtur Cervinia Cristallo Ski Resort has valet parking for EUR 35.00 per day.

Is there a spa on site at Valtur Cervinia Cristallo Ski Resort?

Yep, Miele is available for guests. It has a hot tub and a sauna. You'll enjoy services like massages.

Does Valtur Cervinia Cristallo Ski Resort have a pool?

Valtur Cervinia Cristallo Ski Resort has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Valtur Cervinia Cristallo Ski Resort?

Valtur Cervinia Cristallo Ski Resort features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with Hot tubs, premium bedding and fireplaces.

What makes Valtur Cervinia Cristallo Ski Resort a romantic place to stay?

A hot tub, plus Hot tubs in the guestrooms, help set the scene for a romantic weekend at Valtur Cervinia Cristallo Ski Resort.

Are there hot tubs in the rooms at Valtur Cervinia Cristallo Ski Resort?

Yep, all rooms come with private hot tubs.

Does Valtur Cervinia Cristallo Ski Resort serve breakfast?

Yep, free buffet brekkie is available daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Valtur Cervinia Cristallo Ski Resort?

No, Valtur Cervinia Cristallo Ski Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Valtur Cervinia Cristallo Ski Resort?

Yep, Valtur Cervinia Cristallo Ski Resort has 2 restaurants.

What time are check-in & check-out at Valtur Cervinia Cristallo Ski Resort?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Valtur Cervinia Cristallo Ski Resort?

Furry friends are welcome at Valtur Cervinia Cristallo Ski Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Valtur Cervinia Cristallo Ski Resort?

There isn't one on site, but Cervino Golf Club is a short 12-minute walk away.

Valtur Cervinia Cristallo Ski Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 29 reviews
Rating 8 - Good. 9 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem, just don’t tell everyone or there will be no room for our booking next year.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Good resort friendly staff
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing The ski rental facility was outstanding the equipment was top of the line with highly educated staff Overall wonderful place to stay for our entire family
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent Hotel

excellent Hotel. Great service. Very helpful and friendly staff.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a huge amount of amenities. Rooms are very comfortable and restaurants offer good food. The walk to town is a little far but manageable.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic ski hotel!

Amazing hotel with so many amenities. The staff were all incredible, nothing was a problem!
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, would stay again.

Great hotel, clean, helpful staff, amazing spa! Slightly out of town (up a steep hill), not a problem during the day time as there's a shuttle bus but if you like to go into the town centre on an evening - it's a trek back.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel and perfect if you want a few days skiing. All kit and passes available at the hotel. Staff were great
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and not disappointed! It is exceptional in every way, particularly the staff.. friendly efficient and welcoming despite being such a large property! Great shuttle service and the spa is extraordinary! Breakfast is busy but so well organised and staffed! Coffee made fresh constantly and delivered to your table. Everyone is smiling when greeting you and eager to help. A special mention to the ever present and friendly Guiseppe at the front door! What a welcome every day !
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time visit. Excellent resort with an emphasis on the details. Will be back again!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for four days of top skiing. Good breakfast and nice resort type hotel. Happy to book again. Good service in the reception from Fredricia and Magnana. The shuttle to and from city center charge €10 pr person after 7 pm. That is to much. OK if had been after 10 pm.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Try it
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the dinner buffet chaos! Not for a 5 star hotel
Stayed 6 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All Brilliant apart from no air con

Brilliant hotel for a short late season ski trip. Only complaint was that there isn’t air con in the rooms and despite there being snow on the ground outside, the room was very hot, especially at night. We mentioned it to reception and they sent maintenance to unlock the window so we could open it further and this helped but the curtains then had to be open to let the air flow in and this meant the light streamed through
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This turned out to be a great choice. Although not in the town itself, you can walk without skis, but the hotel shuttle service is excellent and frequent. I never waited more than 5 minutes either way! The staff are all super helpful. Having the ski rental, ski pass etc on site an even bigger bonus. the spa is phenomenal. Comparable with 5 star hotels in London! Breakfast is great. The concierge was amazing. In particular Luisa. Her recommendations and arrangements were fantastic. I hope to be back here! Honestly can't fault it. Great room, amenities, and spacious and relaxing after a day of skiing.
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort
The ski room lift and the magic carpet didn’t work the first day to the slops. Second day lift worked but still no magic carpet , So not ski in and ski out had to walk not that happy as booked this so we didn’t have to walk, have a facility needs to work
Stayed 3 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Room was comfortable and the spa was really lovely. We also really enjoyed the food at their a la carte restaurant. The buffet and pizza restaurants were less interesting. The fireplace bar and the swimming pool both felt like a club Med with ridiculously loud music. Service was at times excellent and other times atrocious. One night the free shuttle from town didn’t arrive for 1hr, even after we called reception twice. We ended up finding a taxi. It’s a 10 min drive up a very steep hill. When we complained to the manager, he went and talked to the shuttle driver and came back and told us we were lying! The shuttle had been to town repeatedly. Terrible management that he accuse us, why we’d bother lying is beyond me? But why even make it a “he said, you said”? Incredibly unprofessional!
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The property used to be a Club Med now refurbished and rebranded. It is not in the heart of Cervinia instead being uphill which makes it a 10min walk to town and a much longer trek back to the room. The resort is huge and our room was in the main building but could have easily been far from everything through a labyrinth of corridors and stairs. The hotel prides itself of being 5 stars and it shows in some areas such as attention to detail in the lobby with a nice fireplace, amenities in the room such a sleepers for the spa, a very posh ski room or a desk to book just anything. But it all comes at a price: drinks are expensive, parking is daylight robbery at €30 per day and the shuttle that takes you into town is €10 per person, each way after 7pm! The main issue is the lack of information about so many things and the constant fear of high prices. The room of our friends (booked on a separate website) had access to a VIP lounge but they were never told (even after specifically asking for the benefits), the experience desk seems as confused as we were about all the price categories and plans. Breakfast was a little repetitive and details such as fake orange juice are unacceptable if you are a five stars hotel. In the spa, other than the small sauna all other rooms/pools were cold and the hotel runs a booking system which can be annoying. The on site ski rental however is run externally as is excellent and fairly priced!
Stayed 4 nights in Mar 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ohjälpsam personal
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Das zugewiesene Comfort-Zimmer war ein besseres Kellerloch, praktisch ohne Fenster - unglaublich, dass ein 5-Sterne-Hotel sowas überhaupt anbietet. Immerhin wurde anstandslos ein anderes Zimmer offeriert, zwar kleiner aber mit anständigem Fenster mit Sicht auf Berg und Himmel. Etwas teuer auch 30Euro/Tag Parkgebühr im hoteleigenen Garage. Sehr unangenehm ein relativ heftiger Durchzug jeweils im leicht verengten Treppengang zu Restaurants und unserem Zimmer. Ausgezeichnetes Samstags-Unterhaltungsprogramm zum Abendmenu im Restaurant Gou mit Live-Musik von Giovanni Milani - ausgezeichneter Saxofonist! und gutem Gesang und Tanz live. Sehr angenehm der Shuttle-Taxi-Service.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale educato e professionale, struttura molto bella, pulita e confortevole. Complimenti all’ufficio prenotazioni che ci ha accontentato in tutto e per tutto. Molto professionali. Da consigliare.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Stayed 3 nights in Jan 2026