4/10 Poor
John
19 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We choose the Best Western Tritone in Mestre because it was a 4-stars hotel and assumed it would have been a pleasant stay for 2 weekend night (August 8 and 9). he bathroom in our room had a lot of black mold. We asked to change room, but there was no 3-people room available. They sent somebody from maintenance to clean the mold with special products, but he could not remove anything. They told us we could possibly move to another room the next day. On Sunday we looked at 5 different rooms, in ALL of them the bathroom had mold, we did not change. When we asked to speak to a manager, we were told that no manager works on the property during the weekend, only on weekdays! We were told to write our complaint using the portal we used for the reservation (Expedia) and somebody would be in touch. We did so the second day of our stay, but to this day (10 days later) nobody has replied. We also noticed that the wallpaper on the wall was torn apart, nobody fixed that either. The staff on duty during our stay was kind and polite, acknowledging the issues and apologizing that they could not resolve them. They reimbursed us for the breakfast and the parking, and that was nice. The location of the hotel is excellent (right in front of the train and bus station) but the hotel itself is not properly maintained or run. It should definitely not be ranked 4 stars.
John
Stayed 2 nights in Aug 2025