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elaya hotel vienna city center

4.0 star property
Hotel with a 24-hour front desk, steps from Stephansplatz

Photo gallery for elaya hotel vienna city center

Exterior
Minibar, in-room safe, desk, laptop workspace
Junior Suite
Daily buffet breakfast (EUR 20 per person)
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
The current price is NZ$318
includes taxes & fees
11 Jan - 12 Jan 2026

Explore the area

View map
Wildpretmarkt 5, Vienna, 1010
  • Place, St. Stephen's Cathedral
    ‪2 min walk‬
  • Place, Stephansplatz
    ‪2 min walk‬
  • Place, Hofburg Imperial Palace
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

8.4 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
Espresso maker
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Sofa bed
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Vienna

Elaya hotel vienna city center places you in the centre of Vienna, steps from Stephansplatz and within a short 5-minute stroll of St. Stephen's Cathedral. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include laundry facilities, dry cleaning/laundry services and multilingual staff. Each morning buffet breakfast is served between 7:30 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4-property class Innere Stadt hotel include Hofburg Imperial Palace and Spanish Riding School.

What's nearby

  • St. Stephen's Cathedral - 2 min walk - 0.2 km
  • Stephansplatz - 2 min walk - 0.2 km
  • Hofburg Imperial Palace - 5 min walk - 0.5 km
  • Spanish Riding School - 5 min walk - 0.5 km
  • Vienna State Opera - 11 min walk - 1.0 km

Getting around

  • Stephansplatz U-Bahn - 5 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 26 min drive

Restaurants

  • ‪Würstelstand Hoher Markt - ‬2 min walk
  • ‪Café Korb - ‬1 min walk
  • ‪Fabios Restaurant Bar - ‬2 min walk
  • ‪Joma - ‬2 min walk
  • ‪Caffè a Casa - ‬2 min walk

About this property

elaya hotel vienna city center

Hotel with a 24-hour front desk, steps from Stephansplatz
Elaya hotel vienna city center offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Elaya hotel vienna city center also features laundry facilities, dry cleaning/laundry services, and a front desk safe.

This 4-star Vienna hotel is smoke free.

  • 36 guestrooms or units
  • 11 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,012 reviews
The price is NZ$286
includes taxes & fees
11 Jan - 12 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

Frequently asked questions

What is the cancellation policy at elaya hotel vienna city center?

Elaya hotel vienna city center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at elaya hotel vienna city center?

As of 19 Dec 2025, prices found for a 1-night stay for 2 adults at elaya hotel vienna city center on 11 Jan 2026 start from NZ$318.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is elaya hotel vienna city center family-friendly?

You bet! With amenities such as laundry facilities, as well as travel cots in the guestrooms, it's no surprise that elaya hotel vienna city center is a hit with families.

Does elaya hotel vienna city center serve breakfast?

Sure does, buffet breakfast is offered daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at elaya hotel vienna city center?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at elaya hotel vienna city center?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 497 out of 824 reviews
Rating 8 - Good. 247 out of 824 reviews
Rating 6 - Okay. 47 out of 824 reviews
Rating 4 - Poor. 20 out of 824 reviews
Rating 2 - Terrible. 13 out of 824 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everyting we wanted to see in Vienna. Staff were excellent storing are bags before check in and after check out to allow us to explore. They were also spot on with dining recomendations.The upgrade to penthouse suite provided us with a very spacious room.
Stayed 3 nights in Sep 2025

8/10 Good

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The manager has gone above and beyond to make our stay comfortable. The AC was broken and he provided us portable AC's until it was fixed the following day. The front desk and the kitchen/dining staff were very nice and made way to accommodate our breakfast requests.
Stayed 5 nights in Jul 2025

4/10 Poor

Loreta

Travelled with partner
Disliked: Property conditions & facilities
Small rooms, terrible building and very late check in
Stayed 2 nights in Sep 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Elaya in Vienna city center. Waking up and walking right around the corner to St. Stephen's cathedral was a prime location. The price was competitive and fair. Very modern and beautiful accommodation. We were concerned before our stay with some of the reviews commenting on the AC not being reliable or working, when we got to our room it did seem stuffy but the front desk staff came up right away to make sure it was functioning correctly, cleaned the filter, and gave us a fan (which we never ended up needing). So we were very comfortable during our stay. I'd recommend this hotel to anyone going to Vienna!
Stayed 7 nights in Aug 2025

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located hotel

Great hotel in the heart of the city. Close to shops and restaurants.
Stayed 4 nights in Sep 2025

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice off the main square. Extremely walkable with lots of shopping nearby.
Stayed 2 nights in Aug 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to Stephansplatz and Dom. Room was a bit small and bathroom needs a bit of maintenance.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tzahi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a great location

everything was very good, location, clean, rooms (we were actually upgraded which was great).
Stayed 4 nights in Aug 2025

6/10 Okay

Mili

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location was the single best part of the hotel, it was very walkable and central to all of the Vienna main sites/square. However, the cleanliness and general upkeep of the hotel needs serious improvement. Our room had noticeable dust bunnies on the floor around the bed/side tables, there were weird stains in the bathroom on the sink and vanity, just general the trim was dusty around the room and ceiling in the bathroom had a noticeable crack/hole that needed repatched and painted. The general hotel needs a bit of a face lift in terms of maintenance. Also another big issue was the AC, it wouldn’t go past 21 degrees Celsius and it kept adjusting back to 25 degrees like the front desk/hotel had some kind of automatic override. They insisted they didn’t but the AC was problematic/poor the whole visit.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rosalinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this hotel, the location was great, the property was very clean, and staff was wonderful.
Stayed 2 nights in Aug 2025

8/10 Good

Jacqueline Therese, Roslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very central, but just off the tourist paths, so it was quiet, safe, air-conditioned and ideal for our needs. Staff were helpful and accommodating. The rooms were small but clean and had all the mod-cons necessary for a lovely stay. I'd book there again.
Stayed 10 nights in Jun 2025

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Aug 2025

10/10 Excellent

Geraldine Marie, Malvern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. It was on a quiet street but very easy walking everywhere. The front was friendly and helpful.
Stayed 3 nights in Jul 2025

8/10 Good

rhamel

Liked: Cleanliness, staff & service
The hotel was
Stayed 2 nights in Jul 2025

8/10 Good

Alfonse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!
Stayed 1 night in Jul 2025

4/10 Poor

karen

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Hambartsoum, Van Nuys

Disliked: Staff & service, amenities, property conditions & facilities
Their AC did not work and they did NOT offer any solution. Not even another room. We just got an attitude from their manager for asking for a solution for a room that was 29 degrees Celsius.
Stayed 5 nights in Jul 2025

2/10 Terrible

Tammy

Travelled with partner
Disliked: Cleanliness, amenities
The air worked on EVERY floor but 9th. We did receive notification about an hour before check in that the air was out. They offered us "a personal airconditioner" and also gave us free breakfast. The "personal air conditioner" was a FAN. A FAN that hardly blew any air. When we asked to be moved elsewhere, we were told as soon as someone checked out we would be moved. Well, we saw multiple people checkout buuut each time they told us, the air will be back on soon or you have a king size bed and these are queen, soo no moving rooms. No ice machine so you have to requesr it. It was available on the 1st and 2nd day after that none was available. The showers leaked all over the bath room floor and it was dirty with mold. There was only 1 pillow per person, and it left MUCH to be desired. The linens were subpar, very scratchy and thin. Overall, the hotel was in a good location but the equated to VERY EXPENSIVE camping and not worth the money spent here. I expected much better out of a top Vienna location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, quiet and clean!
Stayed 2 nights in Jul 2025

10/10 Excellent

Alfonse

Stayed 4 nights in Jul 2025

6/10 Okay

Lada

Stayed 3 nights in Jun 2025

8/10 Good

Anthony

Stayed 3 nights in Jun 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the hotel for five days in June 2025. I have to say the location was fantastic and the friendliness of the hotel staff was second to none! I highly recommend this hotel if you are looking for a city centre hotel!
Stayed 4 nights in Jun 2025

6/10 Okay

ann

Travelled with family
Disliked: Cleanliness, amenities
5 stars to breakfast team, attentive & personal services to their needs. Bad services to housekeeping, 10days stay, no cleaning services for almost 7 days as we leave room around 12noon even we told the team or reception in person, we came back with filled garbage bin & coffee machine, empty shower gel, no refill on tea bags, coffee tablet.. feel so tired need to chase every day while we leave hotel and back from town
Stayed 10 nights in Jun 2025