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Hotel Kaiserhof Wien

4.0 star property

Photo gallery for Hotel Kaiserhof Wien

Front of property
Daily buffet breakfast (EUR 30 per person)
Daily buffet breakfast (EUR 30 per person)
Lobby sitting area
Superior Room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Frankenberggasse 10, Vienna, Vienna, 1040
  • Place, St. Charles Church
    ‪2 min walk‬
  • Place, Naschmarkt
    ‪5 min walk‬
  • Place, Vienna State Opera
    ‪8 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Double Room

9.6 out of 10
Exceptional
(24 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(10 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Business Room

Business Room

Business Room

10.0 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Vienna

Hotel Kaiserhof Wien places you in the centre of Vienna, steps from Vienna University of Technology and within a short 5-minute stroll of St. Charles Church. Highlights at this hotel include a full-service spa, a bar/lounge and a sauna. .A day of pampering can include access to the sauna and steam room. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Wieden hotel include Naschmarkt and Vienna State Opera.

What's nearby

  • St. Charles Church - 2 min walk - 0.2 km
  • Vienna University of Technology - 2 min walk - 0.2 km
  • Naschmarkt - 5 min walk - 0.4 km
  • Vienna State Opera - 8 min walk - 0.7 km
  • Hofburg Imperial Palace - 9 min walk - 0.8 km

Getting around

  • Resselgasse Station - 3 min walk
  • Quartier Belvedere (Arsenalstraße) Station - 4 min drive
  • Vienna International Airport (VIE) - 35 min drive

Restaurants

  • ‪Mani Im Vierten - ‬4 min walk
  • ‪Nam Nam Dabba - ‬3 min walk
  • ‪Knockbox - ‬4 min walk
  • ‪No Panic Coffee - ‬2 min walk
  • ‪SHU Spicy Sichuan Food - ‬4 min walk

About this property

Hotel Kaiserhof Wien

Hotel Kaiserhof Wien offers its guests a full-service spa, a sauna, and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, a library, and multilingual staff are also featured at the business-friendly Hotel Kaiserhof Wien. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Vienna hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1896
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Kaiserhof Wien offers 74 accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 26 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 75
  • Self-parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Frequently asked questions

What is the cancellation policy at Hotel Kaiserhof Wien?

Hotel Kaiserhof Wien offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Kaiserhof Wien?

Yep, Hotel Kaiserhof Wien has a self car park for EUR 26 per night. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at Hotel Kaiserhof Wien?

Yep, there is an onsite spa at Hotel Kaiserhof Wien. It has a steam room and a sauna.

What makes Hotel Kaiserhof Wien a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Kaiserhof Wien.

Does Hotel Kaiserhof Wien serve breakfast?

Yep, guests love the buffet breakfast here! Available daily between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hotel Kaiserhof Wien?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Kaiserhof Wien?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Kaiserhof Wien?

Furry friends are welcome at Hotel Kaiserhof Wien, with food and water bowls on offer.

Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 848 out of 1000 reviews
Rating 8 - Good. 122 out of 1000 reviews
Rating 6 - Okay. 18 out of 1000 reviews
Rating 4 - Poor. 8 out of 1000 reviews
Rating 2 - Terrible. 4 out of 1000 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful personalized service, spacious rooms and a breakfast buffet with endless selection. Great location too! We wouldn't hesitate to stay here again
Stayed 4 nights in Dec 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. A bit of a walk to Inner Stadt but worth the walk due to such a nice hotel. Great staff and nice bar
Stayed 1 night in Nov 2025

10/10 Excellent

GAYNOR

Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey A

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Dec 2025

10/10 Excellent

Maryllis

Liked: Cleanliness, amenities, property conditions & facilities
Courteous and helpful staff. Great location. Great breakfast. Would definitely stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The hotel, the room and facilities were excellent. Sanjay the barkeeper was particularly outstanding. I would definitely stay here again if I visited Vienna.
Stayed 5 nights in Nov 2025

10/10 Excellent

Luisa

Stayed 3 nights in Oct 2025

10/10 Excellent

Holly L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Very friendly and helpful staff. The young lady who helped us upon arrival and departure was terrific. Breakfast was fresh and plentiful. The dining room was elegant and the service excellent. We were upgraded to a larger room which was clean and comfortable. At times the room got a little warm but we opened the window for a few minutes and it cooled off quickly. Very convenient location near public transportation, music venues and the museums. Highly recommend.
Stayed 3 nights in Nov 2025

10/10 Excellent

William, Highland

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Clean room. Walking distance to most points of interest in the city.
Stayed 3 nights in Nov 2025

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Breakfast was so very good, lots of healthy choices, good cooked food and extremely pleasant and professional staff. The hotel was on a quiet side street, minutes from the main part of the city so a perfect location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Benjamin

Everything was very clean and staff very kind and helpful
Stayed 2 nights in Oct 2025

2/10 Terrible

Jeff

Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel exceeded our expectations. It is cleaner than any hotel I’ve ever been in. The breakfast buffet was AMAZING! You get your own personal tea pot, honey was from a fresh honeycomb, the cheese selection unparalleled. Highly, highly recommend the hotel.
Breakfast tea station
Pastry table at breakfast
Our hotel room
Front of hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Brian W.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and stylish hotel. Great bar. In a quiet university neighborhood walkable to everything.
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel - very easy walks to the city sites. The staff was excellent - front desk recommended great restaurants within easy walking distance. Room was well appointed and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uh-mazing.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent standard for a 4 star hotel. Lots of personal touches made it feel like a 5 star experience. Room clean, spacious and very comfortable with additional lounge seats. Staff friendly and helpful, with very good English language skills. Would use again next time I’m in Vienna.
Stayed 1 night in Oct 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful. Staff was super friendly and helpful. Clean room and bathroom. Breakfast buffet was fabulous!! I highly recommend this hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

Ayman

Stayed 1 night in Oct 2025

10/10 Excellent

francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing!! Excellent service, spectacular rooms, great amenities,
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely incredible!
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Stayed 2 nights in Sep 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent.
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, quiet and nicely decorated. The hotel is within easy walking distance of a number of attractions including Karlskirche and the Belvedere.
Stayed 1 night in Sep 2025