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Mercure Vienna First

Property class: 4

Photo gallery for Mercure Vienna First

A modern lounge area with a sofa set, a small table, and a wall with illuminated letters spelling 'VIENNA'.
A buffet counter with various breads and pastries, a sign indicating homemade items, and a decorative wall with a tree design.
A lobby with a reception desk, a red chair, a hanging light fixture, and a large window.
A modern living room with a round black table, a red book titled 'Secret places in Vienna,' and a laptop on a wooden table.
A hotel room with a bed, a red suitcase, a TV, a desk with a lamp, and a bookshelf.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping
The current price is NZ$233
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
Desider Friedmann Platz 2, Vienna, Vienna, 1010
  • Place, Schwedenplatz
    ‪2 min walk‬
  • Place, Stephansplatz
    ‪3 min walk‬
  • Place, St. Stephen's Cathedral
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪23 min drive‬

Room options

Room

  • Sleeps 2

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a desk with a laptop, a chair, and a window with curtains.

Standard Room, 1 Double Bed

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

A hotel room with a bed, pillows, a red blanket, a nightstand with a lamp, and a wall with text.

Privilege, Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Room

  • Sleeps 2

Room

  • Sleeps 2

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About the area

Vienna

Mercure Vienna First places you in the centre of Vienna, steps from Schwedenplatz and within a short 5-minute stroll of Stephansplatz. Highlights at this boutique hotel include a restaurant. .The bistro, VIENNA 1st, is open for breakfast, lunch and dinner. Other amenities include a snack bar/deli, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Innere Stadt hotel include St. Stephen's Cathedral and Hofburg Imperial Palace.

What's nearby

  • Schwedenplatz - 2 min walk - 0.2 km
  • Stephansplatz - 3 min walk - 0.3 km
  • St. Stephen's Cathedral - 5 min walk - 0.4 km
  • Hofburg Imperial Palace - 10 min walk - 0.8 km
  • Vienna State Opera - 12 min walk - 1.1 km

Getting around

  • Salztorbrücke Tram Stop - 4 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 22 min drive

Restaurants

  • ‪Castelletto - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Zanoni & Zanoni - ‬3 min walk
  • ‪Hard Rock Cafe Vienna - ‬2 min walk
  • ‪Le Burger - ‬3 min walk

About this property

Mercure Vienna First

Along with a restaurant, there's a snack bar/deli on site. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the boutique Mercure Vienna First.

This 4-star Vienna hotel is smoke free.

  • 49 guestrooms or units
  • 5 levels
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Dining venue
Mercure Vienna First offers 49 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.3 out of 5, Excellent, 1,002 reviews
The price is NZ$298
includes taxes & fees
30 Aug - 31 Aug
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Property amenities

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 42 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • VIENNA 1st

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)

More

  • 5 floors
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Vienna First

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per person, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Airport shuttle fee: EUR 42 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 42 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure Vienna First Hotel
Mercure First Hotel
Mercure Vienna First
Mercure First
Mercure Vienna First Hotel
Mercure Vienna First Vienna
Mercure Vienna First Hotel Vienna

Frequently asked questions

What is the cancellation policy at Mercure Vienna First?

Mercure Vienna First offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Vienna First?

As of 16 Aug 2026, prices found for a 1-night stay for 2 adults at Mercure Vienna First on 31 Aug 2026 start from NZ$233, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Vienna First serve breakfast?

You bet, buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Vienna First?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Vienna First?

Yep, you can grab a meal at Mercure Vienna First's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Mercure Vienna First?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Vienna First?

No, pets and service animals are not allowed.

Mercure Vienna First Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 465 out of 823 reviews
Rating 8 - Good. 291 out of 823 reviews
Rating 6 - Okay. 54 out of 823 reviews
Rating 4 - Poor. 7 out of 823 reviews
Rating 2 - Terrible. 6 out of 823 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

TOSHIO

Liked: Cleanliness, amenities, property conditions & facilities
The room and the services were very good.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located. I asked for an upgrade and was given one free of charge. The staff was friendly.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

MINAS

Liked: Cleanliness, staff & service, amenities
Very clean hotel with exceptional friendly and kind staff.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Usha

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff definitely made my stay much enjoyable!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great, staff very friendly and helpful.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Prashanth

Room was great and the staff were super helpful
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Imam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size quirky room. Convenient for main sights. Helpful staff. I didn't have breakfast so can't comment on that. Only issue was the room was next to the lift and there was quite a lot of noise from this and some noise from other rooms. Otherwise a very enjoyable stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jacinthe

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay at Mercure Vienna First. The staff (Lila) was very pleasant and always ready to assist me. The room was very clean, in order, comfortable, and quiet. In short, a place I highly recommend!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a perfect location. Would love to go back
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. I would probably stay there again.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT HOTEL AND STAFF, VERY CENTRAL AND FABULOUS LOCATION.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Gert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of Vienna! Pleasant stay!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2 nights, close to shopping and restaurants. Breakfast was very good and location was spot on! Would definitely stay here again!
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the centre of town easy walking distance from places of interest
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, friendly and helpful frontdesk
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff. Clean and newly refurbished. Would have preferred to have had 2 single beds as an option but knew from booking this wasn’t available. Reception smelt amazing!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service
Great hotel on all aspects
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot give this hotel enough compliments.! Everything about our stay was fantastic. The room was fabulous amd the entire staff was very helpful and pleasant. Overall great experience!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in the city center. A lot of things to do close to the hotel, really enjoyed our stay.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Sverlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place , everything around .
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideally located for enjoying the Innere Stadt (historic) part of Vienna. The rooms are very comfortable and the breakfast quite good.
Stayed 8 nights in Apr 2024
Verified review

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay- I’d come back. They need ice buckets and perhaps better pillows? Staff was great!
Stayed 1 night in Aug 2025