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Novum Hotel Cristall Wien

2.5 star property
Hotel with free parking, a short walk to Prater

Photo gallery for Novum Hotel Cristall Wien

Daily buffet breakfast (EUR 6.90 per person)
Economy Single Room
Quadruple Room
Reception
Garden

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Breakfast available
  • Parking available
  • Parking included
  • Free WiFi

Explore the area

View map
FRANZENSBRÜCKENSTASSE,9, Vienna, Vienna (state), 1020
  • Prater
    ‪6 min walk‬
  • St. Stephen's Cathedral
    ‪19 min walk‬
  • Vienna State Opera
    ‪4 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 23 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double or Twin Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Double or Twin Room

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 13 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Twin Room

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Double Room

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Comfort Double Room

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room Single Use

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Comfort Double Room Single Use

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double or Twin Room Single Use

In-room safe, blackout curtains, free cots/infant beds, rollaway beds

Standard Double or Twin Room Single Use

Highlights

Garden
Heating
Free cots/infant beds
TV
Blackout curtains
In-room safe
  • Sleeps 1
  • 1 Twin Bed

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About the area

Vienna

Novum Hotel Cristall Wien puts you in the centre of Vienna, 0.5 km (0.3 mi) from Prater and 2.7 km (1.7 mi) from Vienna State Opera. Highlights at this hotel include free in-room WiFi. .This hotel has a business centre, concierge services and a 24-hour front desk. Other amenities include laundry facilities, a garden and express check-in. Buffet breakfast is available daily. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Leopoldstadt hotel include Stephansplatz and St. Stephen's Cathedral.

What's nearby

  • Prater - 6 min walk - 0.6 km
  • St. Stephen's Cathedral - 19 min walk - 1.7 km
  • Stephansplatz - 19 min walk - 1.7 km
  • Vienna State Opera - 4 min drive - 2.8 km
  • Vienna Christmas Market - 5 min drive - 3.2 km

Getting around

  • Franzensbrücke Tram Stop - 3 min walk
  • Vienna Praterstern Station - 7 min walk
  • Vienna International Airport (VIE) - 18 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Aida - ‬4 min walk
  • ‪Würstelstand Bitzinger - ‬5 min walk
  • ‪Fiorino - ‬8 min walk
  • ‪Taeko Ramen Bar - ‬6 min walk

About this property

Novum Hotel Cristall Wien

Hotel with free parking, a short walk to Prater
You'll find a business centre on site. Novum Hotel Cristall Wien also features tour/ticket assistance, a garden, and concierge services. Free self parking is available.
  • 1 building
  • 55 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
Novum Hotel Cristall Wien offers 55 accommodations with a safe and blackout curtains. This Vienna hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available.

Languages

English, German, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Airport shuttle available
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available for a fee: EUR 6.90 for adults and EUR 3.45 for children

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • Lift

More

  • 1 building

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Bathtub or shower
  • Towels provided

Entertainment

  • TV

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Express check-in available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.524 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 6.90 for adults and from EUR 3.45 for children
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International.

Property is also known as

Cristall Hotel
Cristall Vienna
Novum Hotel Cristall Wien Vienna
Hotel Cristall Vienna
Novum Cristall Wien Vienna
Novum Cristall Wien
Cristall Hotel Vienna
Novum Cristall Wien Vienna
Novum Hotel Cristall Wien Hotel
Novum Hotel Cristall Wien Vienna
Novum Hotel Cristall Wien Hotel Vienna

Frequently asked questions

What is the cancellation policy at Novum Hotel Cristall Wien?

Novum Hotel Cristall Wien offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Novum Hotel Cristall Wien?

Yep, Novum Hotel Cristall Wien has a free self car park.

Is Novum Hotel Cristall Wien family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novum Hotel Cristall Wien is a hit with families.

Does Novum Hotel Cristall Wien serve breakfast?

You bet, buffet brekkie is on offer daily.

Is there a free airport shuttle available at Novum Hotel Cristall Wien?

No, Novum Hotel Cristall Wien does not offer an airport shuttle service.

Novum Hotel Cristall Wien Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 447 reviews
Rating 8 - Good. 167 out of 447 reviews
Rating 6 - Okay. 146 out of 447 reviews
Rating 4 - Poor. 44 out of 447 reviews
Rating 2 - Terrible. 24 out of 447 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness

Room size

First night small rooms were given, next day upon telling them about the size of the rooms booked rooms were changed into bigger ones. The bigger rooms were fine
Stayed 2 nights in Sep 2018

6/10 Okay

Sal

Liked: Cleanliness

Would not stay there again.

Hotel booking confirmed that all fees were paid. However the hotel charged me another 12 Euros as local tax! Staff not that freindly. Hotel a little outdated and in need of repairs.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel located 500m from train/metro station. Hotel staff were very pleasant. But air conditioner does not work that required to open the windows, there are railways 50m away, so there is a train noise during the night.The drainage in the bathroom did not work properly.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Nice place very close to city centre and all different transports. Very handy!
Stayed 3 nights in Sep 2018

2/10 Terrible

Hend, Vienna

Disliked: Cleanliness, property conditions & facilities, room comfort
Hot rooms( no AC) and not clean ( anuts) look old and depressed
Stayed 1 night in Sep 2018

10/10 Excellent

Joe

Ideal

Perfect value for money, close to centre, private car park out back (although a little pricey at 15 euros a day!) and clean room.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the price

Street noises in one side though I got used to it after one night. Ventilation poor and no air conditioning. Clerks were fabulous. Every one and especially our day-clerk. Twin beds were small by USA standards and in one room we could not move them next to each other. Coffee machine in lobby was very good but breakfast limited you to two cups. Elevator was fast.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort

Decent place

This served its purpose. We were overnighting. Clean but right next to train and it was fairly old.
Stayed 1 night in Jul 2018

8/10 Good

Philip, Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is conveniently situated near the Prater station (2 underground lines, overground, plus trams). The hotel changed our rooms due to a leak in the adjacent room. The first room was sufficiently comfortable, the upgrade even more so. The hotel staff were helpful. Breakfasts were reasonable priced (although one morning the coffee machine failed). Near the end of our stay, the shower gel ran out and was not replaced for two days. Eventually I had to extract the bottle and leave it prominently on the side - it was changed then.
Stayed 8 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

In need of refurbishment, location not for familie

Rundown area with sex shops so not great for family. Graffiti on walls of hotel. Rooms not like pic and need refurbishment.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value

Ok for the price
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Super noisy, room is facing the busy street with buses all day long Outside of city ring. Front receptionists are not all friendly.
Stayed 4 nights in Sep 2017

10/10 Excellent

fernanda, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff is the best

Ths staff is bilingual and very helpfull to make recommendatios for place to visit. Food price nice been out of inner center but a 15min walking from the busy area. And its very convenient if you arrived late from the bus station because this place is a couple blocks away... plusba supermarket rigth next to it.
Stayed 1 night in Oct 2017

10/10 Excellent

Fred, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Convenient to the heart of city walked to St Steve

The mattress did not fit into its base. Two occupants of the bed rolled into the middle. There were no other problems.
Stayed 3 nights in Oct 2017

8/10 Good

dolores, regina sk. canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was older but very clean and comfortable.our stay was short. We arrived late afternoon with a 0615 am departure. The staff were helpful and informative. It is very close to metro.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good budget place to stay in Vienna

Great location. Very clean. Great breakfast for the price. Friendly staff.
Stayed 5 nights in Sep 2017

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is close to the centre but the room was extremely noisy, not clean and there were ongoing problems with the facilities e.g. the hair dryer in the room.
Stayed 5 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service

If you haven't been to Austria and are used to good customer service where you're a paying customer/client. Avoid this hotel or city. No one cared about being friendly, welcoming or hospitable. I booked through hotels.com and they emailed me asking if I had any special requests for my stay. Since our arrival was earlier than usual check-ins (2pm) I emailed to let them know we would be arriving for 9-10am. I didn't get an answer and when I showed up they had no idea. So we had to wait until 2pm to check in. They didn't bother to check the computers to ensure us no rooms were ready and we sat in the lobby and saw many people checking out. I've stayed many places and felt like the staff should have showed a little empathy due to the situation. I understand I could have been asking for a lot but if I was emailed asking if I had any requests and didn't get an email back then that's a different situation.
Stayed 2 nights in Sep 2017

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Walking distance to the train station

The hotel property was beautiful; the lobby, room and bathroom were clean! Linens were clean, fresh and crisp! perfect for a tired body from all day adventure! Thank you!
Stayed 1 night in Aug 2017

8/10 Good

Fuad, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10

Good, clean and spacious rooms. Bathroom was also quite spacious. WiFi was not good inside the room. There wasn't enough signal for it to be useful, had to go to the public courtyard to use wifi. Location was alright, around 2-3km walking distance from the city center.
Stayed 1 night in Jul 2017

2/10 Terrible

Tannu

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth it!!

I will not recommend this place to anybody. Definitely not worth your money!! No internet, no ac or fan, smell smoke everywhere, and bad service. We wanted to change the hotel immediately but we did the very next day as we already paid for it and they weren't ready to cancel.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017