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Hotel El Ciervo

3.0 star property

Photo gallery for Hotel El Ciervo

Outdoor pool, pool umbrellas
Lobby
Balcony
Exterior
Breakfast, lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View map
General Korner 241, Villarrica, Araucania, 4931004
  • Place, Centro Cultural Liquen de Villarrica
    ‪6 min walk‬
  • Place, Villarrica Historical Museum
    ‪7 min walk‬
  • Place, Catedral de Villarrica
    ‪7 min walk‬

Room options

Standard Double Room Single Use, 1 Queen Bed

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed
  • Free Wi-Fi

About the area

Villarrica

Hotel El Ciervo puts you in the heart of Villarrica, connected to a shopping centre and within just a 10-minute stroll of Lake Villarrica and Centro Cultural Liquen de Villarrica. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 10-minute walk of this 3-property class Villarrica hotel include Catedral de Villarrica and Villarrica Historical Museum.

What's nearby

  • Centro Cultural Liquen de Villarrica - 6 min walk - 0.5 km
  • Villarrica Historical Museum - 7 min walk - 0.6 km
  • Catedral de Villarrica - 7 min walk - 0.7 km
  • Villarrica Pucara Beach - 14 min walk - 1.2 km
  • Enjoy Pucon Casino - 32 min drive - 33.8 km

Restaurants

  • ‪Cassis Villarrica - ‬5 min walk
  • ‪Juan Maestro - ‬7 min walk
  • ‪Cafe Chito - ‬7 min walk
  • ‪Cafe-Bar 2001 - ‬5 min walk
  • ‪La Previa - ‬5 min walk

About this property

Hotel El Ciervo

This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. Self parking is free.

This 3-star Villarrica hotel is smoke free.

  • 1 building
  • 13 guestrooms or units
  • 2 levels
  • Built in 1940
  • Buffet breakfast (free)
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel El Ciervo offers 13 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Beds feature Select Comfort mattresses. 30-inch LCD televisions come with cable channels.

Bathrooms include a rainfall showerhead and complimentary toiletries. This Villarrica hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1940
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Late-night room service

More

  • Access via exterior corridors
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - noon
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel El Ciervo

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club.
    For guests' safety, the property includes a first aid kit in all accommodation.

We should mention

  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

El Ciervo Villarrica
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel Villarrica

Frequently asked questions

What is the cancellation policy at Hotel El Ciervo?

Hotel El Ciervo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel El Ciervo?

Yep, Hotel El Ciervo has a free self car park.

Are there any beaches close to Hotel El Ciervo?

Yep, Hotel El Ciervo is a short 13-minute walk from Villarrica Pucara Beach. Fun beach activities include waterskiing, windsurfing and body boarding. You can also find boat tours.

Does Hotel El Ciervo have a pool?

Hotel El Ciervo has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Hotel El Ciervo a romantic place to stay?

Beachfront dining and a lounge bar, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel El Ciervo.

Is Hotel El Ciervo family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an outdoor pool, it's no surprise that Hotel El Ciervo is a hit with families.

Does Hotel El Ciervo serve breakfast?

Yep, complimentary buffet breakfast is offered daily.

Is there a free airport shuttle available at Hotel El Ciervo?

No, Hotel El Ciervo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel El Ciervo?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel El Ciervo?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel El Ciervo?

No, pets and service animals are not allowed.

Hotel El Ciervo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estadia, muy agradecida de la preocupacion y gran disposicion del personal por ayudarme en todo lo que necesite y hacer grata mi estadia. Muchas gracias!!!
Stayed 4 nights in Jul 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Estadía muy agradable, personal muy amable y dispuesto a solucionar todas mis necesidades. Hicieron mi estadía muy grata y confortable!! Excelente experiencia muchas gracias!!
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, speaks English, free bike available.
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities

Charming home for a weekend or overnight stay

Good stay and good services for the area. Friendly and helpful staff. Property was a converted home with tons of charm. Creaky floors and no screens on windows would be the main issue. Bed was worn/ too soft for my liking - great location for waterfront and restaurants - entertainment. Overall a 7/10
Stayed 4 nights in Jan 2019
Verified review

8/10 Good

Jennifer

Liked: Staff & service, room comfort
We checked in after eating dinner at a nearby restaurant. We left the next morning after eating the free breakfast. There were more breakfast choices than other places we stayed at in Chile. We were surprised to be served waffles and scrambled eggs. Even though there were more breakfast choices, overall, the breakfast was just okay. We did not have time to explore the area. The bed was comfy. The room was very quiet. The bathroom has a bit of mold and the ceiling over the shower has peeling paint. The building where you enter to check in had the smell of an old place. The staff was friendly and accommodating.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple answer, Great ! Very clean, breakfast really good and the staff members helpful ,kind and sweet
Stayed 1 night in Sep 2018
Verified review

6/10 Okay

EZIO

Liked: Cleanliness, staff & service, room comfort
Instalaciones muy antiguas. Mucho que mejorsr. No se condice la relación precio/calidad.
Stayed 2 nights in Sep 2018
Verified review

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We enjoyed our stay very much. It was a very relaxing atmosphere.
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Discriminación por vestimenta

El desayuno malo en comparación a otros hoteles con el mismo rango de precio. La persona que nos recibió, al momento de pedirle algún dato para almorzar me discriminó por mi forma de vestir, el resto del personal del hotel muy amables y cordiales. La piscina se notaba muy mal cuidada.
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

JeT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice room and breakfast. Very pleasant place to stay and everyone was so nice but very limited English. No room temperature control so no air conditioning during the summer which made the room too hot. During the day we didn’t want to keep the windows open when not in the room for security and to keep the bugs out so it was uncomfortably hot in the evenings.
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Razoável

Hotel simples, porém agradável. O preço é alto pelo que oferece.
Stayed 3 nights in Dec 2017
Verified review

10/10 Excellent

ELUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e Autêntico

O Hotel e tipo pousada. Com localização espetacular próximo ao lago e com vista para o vulcão! Há restaurantes próximos e toda Beira do lago para desfrutar. O café da manhã é suficiente. Quarto pequeno, muito bem cuidado e limpo. Atendimento da recepção e excelente! E ótimo no que se propõe.
Stayed 3 nights in Dec 2017
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy acogedor

lo pasamos muy bien
Verified review

6/10 Okay

Achim

Liked: Cleanliness
Disliked: Staff & service
Das Hotel liegt fußläufig sowohl zur Ortsmitte wie auch zum Seeufer, hat eigene Parkplätze und ist ruhig. Unser Zimmer war nicht besonders groß, hatte aber ein angenehm großes Bad, das allerdings sehr renovierungsbedürftig war (alte Ausstattung, schlechte Beleuchtung, Wanne mit kaum geradem Boden, sodaß man beim Duschen einen unsicheren Stand hatte. Das Frühstück war nicht einem 3-Sterne-Hotel entsprechend. Personal ließ sich kaum sehen, wenn doch, wurde nicht gegrüßt. Fazit: Die 98,00 USD für ein Standartzimmer waren viel zu teuer für die erbrachte Leistung.
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convienent & clean hotel

Great stay & location
Verified review

10/10 Excellent

MARTINEZ OVIEDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hermoso hotel con vista al Lago Villarica en contacto con la naturaleza, súper comida y limpia, excelente decoració. Muy recomendable
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lo que buscaba.

Muy agradable . Bonito hotel y buena situación
Verified review

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

6/10 Okay

Giorgio

Liked: Cleanliness
Disliked: Room comfort