Hotels with a Lazy River in Wailea

I was not pleased with the way they handled our room check in . We got there at 3 then we was told our room was not ready , she tried to offer a different room which cost less then when I bought it up she tried to offer me 130. 00 we was way off from what I paid for my original room . Then we had to wait almost 5 hrs to check into our room . By that time we was sleepy and tired. Then we went to the infinity pool on the resort which was 250 pp and it was to include a massage . Well when we got there the massage lady left . Now I don’t want to make it seem if colored mattered but they definitely made us feel like it did being we was the only black people on the resort . So overall would I go back no

We were upgraded to a deluxe ocean view room. The room and premises were gorgeous. Staff including the cultural activities were top notch we took full advantage of the pool area and water slides. The biggest inconvenience was trying to find a couple of chairs to relax and to keep our stuff while enjoying the pool. So many people reserve seats and don’t use the chairs. It was incredibly frustrating. I knew this from reading the reviews ahead of time and it was still frustrating as we tried to get an early start our second day and were still late to grab chairs. The adult pool is less crowded.

What a fantastic hotel! I travelled to Maui with my husband and two children aged 5 & 8. Upton arrival the valet helped with our bags, gave the children and us gorgeous necklaces and check-in was quick! I didn’t like that the room we received was such a stretch to walk to so came back and the really helpful manager, despite being almost at full capacity moved us to a higher room category with a beautiful partial ocean view. Whilst we were there there was rain on and off but the hotel made sure the grounds were scrupulous. We were out exploring a lot but when in the hotel the children loved the soft beach, the pools (they must have gone on the slide 50 times) and making friends with other children. There were art classes on for the children and I got to try my hand at painting turtles and making glass art too! Room service was efficient and the rooms were turned down each day and left so neatly. I love that the Fairmont provide re-usable bottles for the guests vs plastic and there are ice and water dispensers all over the property. You can self park or valet- it’s refreshing that a resort doesn’t charge separate parking fees to self park vs the other four hotels we visited over this trip! I would recommend it fully for those with kids, and those wanting gorgeous suites with space! We would absolutely book here again! Thank you Fairmont your staff were so helpful and made our stay just perfect!