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Strandhotel Gerken

Property class: 4.5

Photo gallery for Strandhotel Gerken

A dining table set with plates, glasses, and a bottle, facing a window with a view of the ocean.
A room with a large window overlooking a beach.
A hotel with a sign reading "Strandhotel Gerken" overlooking the sea.
A hotel room with a large bed, a desk with a mirror, and a view of the ocean.
A wooden boardwalk leading to beach chairs and umbrellas on a sandy beach with the ocean in the background.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$378
includes taxes & fees
30 Sept - 1 Oct

Explore the area

View map
Obere Strandpromenade 21, Wangerooge, 26486
  • Place, Lower Saxony Wadden Sea National Park
    ‪3 min walk‬
  • Place, Rosengarten Park
    ‪3 min walk‬
  • Place, Wangerooge Beach
    ‪4 min walk‬

Room options

View all photos for Classic Single Room, Balcony

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of buildings.

Classic Single Room, Balcony

7.4 out of 10
Good
(6 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Living area

Classic Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, Balcony

A hotel room with a large bed, a desk with a chair, a small table with a chair, and a balcony with a view of greenery.

Classic Double Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Suite, 1 Bedroom, Non Smoking, Ocean View

A modern living room with a sofa, a round table, and a view of the sea through a large window.

Comfort Suite, 1 Bedroom, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • Beach view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Classic Single Room (Nordseeblick)

A room with a large window overlooking a beach.

Classic Single Room (Nordseeblick)

  • Beach view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Classic Double Room (Nordseeblick)

A hotel room with a bed, two blue armchairs, a small table, a TV, and a window with a view of the beach.

Classic Double Room (Nordseeblick)

  • Beach view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite

A hotel room with a bed, a desk with a TV, a mirror, and a window with curtains.

Standard Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Comfort Suite, 1 Bedroom, Non Smoking, City View

A hotel room with a large bed, two bedside lamps, a painting of a beach scene, and a view of a lighthouse through the window.

Comfort Suite, 1 Bedroom, Non Smoking, City View

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Classic Double Room, Non Smoking, Partial Lake View

A modern living room with a sofa, coffee table, and floor lamp. A large window offers a view of the ocean and a building across the street.

Classic Double Room, Non Smoking, Partial Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • Partial lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, Balcony, Partial Lake View

A neatly made bed with white linens and pillows, a bedside lamp, and a wall-mounted picture frame.

Classic Double Room, Balcony, Partial Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Single Room, Balcony, Partial Lake View

A hotel room with a balcony, a bed, a bedside table, and a window with curtains.

Classic Single Room, Balcony, Partial Lake View

  • Partial lake view
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Single Room, Partial Lake View

A hotel room with a bed, a desk, a chair, a TV, and large windows with curtains.

Classic Single Room, Partial Lake View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial lake view
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

About the area

Wangerooge

A luxury stay in the heart of Wangerooge awaits you at Strandhotel Gerken. Within a short 5-minute stroll, you'll find Rosengarten Park and Wangerooge Beach. Highlights at this beachfront hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include body wraps and mani/pedis along with access to the sauna and steam room. The restaurant, Sanssouci, is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the on-site sauna. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4.5-property class Wangerooge hotel include Lower Saxony Wadden Sea National Park and Lighthouse Museum.

What's nearby

  • Lower Saxony Wadden Sea National Park - 3 min walk - 0.3 km
  • Rosengarten Park - 3 min walk - 0.3 km
  • Wangerooge Beach - 4 min walk - 0.4 km
  • Wangerooge Island Railway - 6 min walk - 0.5 km
  • Lighthouse Museum - 6 min walk - 0.5 km

Restaurants

  • ‪Friesenjung - ‬3 min walk
  • ‪Café Pudding - ‬1 min walk
  • ‪Strandlust Restaurant & Café - ‬2 min walk
  • ‪Bistro am Strand - ‬1 min walk
  • ‪Kreta Restaurant - ‬7 min walk

About this property

Strandhotel Gerken

Strandhotel Gerken offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and a vending machine are also featured at the luxury Strandhotel Gerken. An airport shuttle (available on request), a ferry terminal shuttle and a train station drop-off service are available for a fee.

This 4.5-star Wangerooge hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Built in 1891
  • Deli
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Strandhotel Gerken offers 81 accommodations with minibars and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
  • Train station pick-up shuttle (surcharge) from 8:00 AM to 6:00 PM
  • Train station shuttle on request
  • Ferry terminal shuttle (surcharge)
  • Train station drop-off (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sanssouci
  • Sanssouci

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Games
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Pro golf lessons
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Hair salon
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Garden
  • In a national park
  • On the beach
  • On the boardwalk/promenade
  • On the riverwalk
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1891
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property is in a car-free zone and can be reached only by ferry boat.

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per day.
  • Cots (infant beds) are available for EUR 18 per night.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 11 for children
  • Airport shuttle fee: EUR 14 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18 per night
  • Rollaway bed fee: EUR 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 305 5882 1399
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The tax ID number is 305 5882 1399. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 44178799

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Strandhotel Gerken Hotel
Strandhotel Gerken Wangerooge
Strandhotel Gerken Hotel Wangerooge

Frequently asked questions

What is the cancellation policy at Strandhotel Gerken?

Strandhotel Gerken offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Strandhotel Gerken?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Strandhotel Gerken on 30 Sept 2026 start from NZ$378, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Strandhotel Gerken?

Yep, Strandhotel Gerken is a short 4-minute walk from Wangerooge Beach. Fun beach activities include windsurfing and fishing.

Is there a spa on site at Strandhotel Gerken?

Yep, there is an onsite spa at Strandhotel Gerken. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Strandhotel Gerken have a pool?

Strandhotel Gerken has an indoor pool. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Strandhotel Gerken?

Strandhotel Gerken features a full-service spa, an indoor pool and golf lessons.

What makes Strandhotel Gerken a romantic place to stay?

Beachfront dining and a champagne service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Strandhotel Gerken.

Is Strandhotel Gerken family-friendly?

You bet! With amenities such as a deli and an indoor pool, as well as children's slippers and cots/infant beds in the guestrooms, it's no surprise that Strandhotel Gerken is a hit with families.

Does Strandhotel Gerken serve breakfast?

Yeah, buffet brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Strandhotel Gerken?

No, but there's an airport shuttle that runs from 8:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Strandhotel Gerken?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Strandhotel Gerken?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Strandhotel Gerken?

Dogs are welcome at Strandhotel Gerken, with food and water bowls on offer.

Is there a golf course on site at Strandhotel Gerken?

There is a golf course next to Strandhotel Gerken.

Strandhotel Gerken Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 184 reviews
Rating 8 - Good. 73 out of 184 reviews
Rating 6 - Okay. 18 out of 184 reviews
Rating 4 - Poor. 6 out of 184 reviews
Rating 2 - Terrible. 1 out of 184 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the beach is a superb hotel with very kind staff, delicious food, an array of mocktails and great SPA: loads to experience!!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Sensationelle Lage, super freundliches Personal
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Very friendly stuff. We will come again.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few minor things but nothing to worry about, like door handle inside is not very secure and hand tissue box is not very secure, but everything else is excellent. Spacious, quiet, good facilities and excellent service and staff
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Okay
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in bester Ordnung, Preis-Leistung ok
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is the best on all Islands in the north sea. 😄👌
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer mit Meerblick war ein Traum. Das Essen war köstlich und so viel Auswahl Das man nicht wusste was man zuerst Probieren sollte.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Einzigartige Lage. Ich hatte ein Zimmer mit Balkon und seitlichem Meerblick. Traumhaft! Das Frühstück war sehr umfangreich, da ist für jeden etwas dabei.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Gutes Frühstück, mega freundlicher Barmann aus Indonesien. Leider fehlt die Kommunikation an der Rezeption. Unterschiedliche Aussagen, wann der Koffer abgeholt wird. Das hätte auch schief gehen können, wenn ich nicht das dritte Mal nachgefragt hätte. Das Bett hat leider auch schon bessere Tage gesehen. Sah nicht schön aus dieses abgeblätterte Kunstleder. Aber meine Extrawünsche (zusätzliches Oberbett) wurden sofort erledigt. Allerdings kann man etwas sorgfältiger bei der Bandreinigung sein. Aber es ist halt schwer mit gutem Personal. Im ganzen aber ganz gut .
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Highlight ist die Lage auf der Strandpromenade; wenn dann im Restaurant noch ein Fensterplatz möglich ist, ist das schon kaum zu übertreffen.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel, Lage perfekt
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein rundum schöner Urlaub von A bis Z. Wir hoffen, dass wir in sehr naher Zukunft wieder Gäste vom Strandhotel werden können.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war gut. Die Aussicht auf den Strand bzw. das Meer hervorragend. Das Personal war sehr freundlich. Das Frühstücksbüffet war hervorragend. Anschließend konnte man noch in der Bar Loung entspannen und ein Buch lesen, sowie den Schiffen am Vorbeiziehen zuschauen. Ich wäre gerne länger geblieben.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Unkompliziert, modern und sauber Verpflegung super
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Saubere Zimmer, freundliches Personal
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Hotel, Verpflegung und Service sind nachwievor gut - so wie wir das hier kennen. Leider waren im Saunabereich der Eisbrunnen und die Schwalldusche außer Betrieb, die wir sonst immer gerne nutzen. Gewöhnungsbedürftig finden wir die Einschränkungen bei der Zimmerreinigung, was allerdings mittlerweile in vielen Hotels Usus ist. Trotzdem wäre es gerade bei einem Nordsee-hotel doch angebracht, dass 1x täglich durchgesaugt wird. Da nützt es auch wenig, wenn ein Besen im Zimmer vorhanden ist.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Schönes, komfortables Hotel - etwas in die Jahre gekommen. Aussicht aus den entsprechenden Zimmern und dem Restaurant/Frühstücksraum sowie der Bar und dem Aufenthaltsraum ist fantastisch. Das Personal ist sehr freundlich und zugewandt. Gerade im Wellnessbereich wünscht man sich aber manchmal einen etwas genaueren auf die Einrichtung.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Alles Top! Tolles Zimmer, hervorragendes Frühstück, schöner Wellnessbereich und sehr nettes und aufmerksames Personal. Sehr zu empfehlen und gerne wieder.
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Ich habe mich für dieses Hotel entschieden, weil es einen Pool und eine Sauna hat. Ca. eine Woche vor Reiseantritt habe ich nachgefragt, ob beides geöffnet ist. Ja. Na prima, voller Vorfreude habe ich gebucht. Am Ankunftstag durfte ich dann auf einem Infozettel lesen, dass der Pool wegen einer Wartung geschlossen hat. Das wurde mir nicht gesagt, darüber wurde per Zettel informiert. Am nächsten Tag konnte ich die Cheffin der Rezeption sprechen, die sich nicht entschuldigte sondern auf die jährliche Wartung verwies.(Eine Wartung passiert vermutlich nicht von einem auf den anderen Tag. Hätte man mir also eine Woche vorher sagen können.) ICH musste dann fragen, wie der Wegfall wieder gutgemacht wird. Ja, es gäbe einen Gutschein für das öffentliche Schwimmbad (Oase). Dort sagte man mir, dass ich nur das Schwimmbad nutzen könnte aber nicht die Sauna. Da soll sich doch mal jede Mitarbeiterin und jeder Mitarbeiter des Hotels fragen, wenn er selber in den Urlaub fährt und die Kombi Pool und Sauna mitbucht, sie bzw er dann freundlich abnickt, wenn die Nutzung der Kombi nicht möglich ist. Nichts Wellness .... Das Zimmer in der dritten Etage bekam ich auch erst am Folgetag. Dass die Heizung gluckerte und der Duschkopf spakig ist, hab ich dann gar nicht mehr gesagt. Ich hätte mir eine aufrichtige Kommunikation gewünscht. Eine Entschuldigung und eine Wiedergutmachung/Ersatzleistung die dem, was mir verwehrt war, entsprochen hätte. Frühstück, Zimmer, Sauberkeit ansonsten o.k.
Stayed 4 nights in Nov 2025