10/10 Excellent
Erica
Travelled with family and small children
24 Mar 2025
Liked: Cleanliness
Hotel was great. Expedia sucks.
I accidentally booked thinking there was a pool. When I asked the managers if I could finish my first night stay and cancel the rest of my stay so I could move to a hotel that had a pool, they said that wasn’t a problem on their side. They then explained that since I booked through Expedia, I would have to work with Expedia to get the refund. I didn’t mention to the agent on the chat feature for Expedia that I already talked to the front des. When I asked, the Expedia agent if I could get refunded for the nights, I wasn’t staying, theysaid that they called the front desk and that the front desk said they could not refund. When I checked out, I mentioned the experience to the front desk and she said she would work to get me refunded. A couple days later the front desk person called and let me know that she did refund the money to Expedia. Expedia never gave me my money back.
Hotel was great. Expedia sucks.
Erica
Stayed 3 nights in Mar 2025