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del Lago Resort & Casino

4.0 star property
Hotel with 7 restaurants, in the vicinity of Montezuma Winery

Photo gallery for del Lago Resort & Casino

Property entrance
Casino
Couples treatment room(s), sauna, steam room, body treatments
4 bars/lounges, sports bar
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

View map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪7 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(83 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(17 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(139 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service – dining

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Waterloo

At del Lago Resort & Casino, you'll be 7.9 km (4.9 mi) from Montezuma Winery and 9.7 km (6 mi) from National Memorial Day Museum. Highlights at this hotel include 7 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. Bourbon & Brew is open for lunch and dinner. Centrifico is the hotel's own bar. Enjoy the 24-hour gym and karaoke. Plus you'll find a casino, a coffee shop/cafe and a sportsbook. Each morning continental breakfast is served between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Waterloo hotel include Women's Rights National Historical Park and Lake Hiddenwood State Park.

What's nearby

  • del Lago Resort & Casino - 1 min walk - 0.0 km
  • Waterloo Premium Outlets - 7 min drive - 9.0 km
  • Montezuma Winery - 9 min drive - 9.0 km
  • It's A Wonderful Life Museum - 10 min drive - 12.2 km
  • Montezuma National Wildlife Refuge - 11 min drive - 11.9 km

Restaurants

  • ‪Shake Shack - ‬5 min drive
  • ‪The DraftKings Sportsbook at Del Lago - ‬6 min walk
  • ‪McDonald's - ‬6 min drive
  • ‪Circle K - ‬15 min walk
  • ‪Wendy’s - ‬11 min walk

About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly del Lago Resort & Casino. Self parking is free.

This 4-star Waterloo hotel is smoke free.

  • 205 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Casino
  • Karaoke
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

Reception

The Lux Hotel & Conference Center, an Ascend Collection Hotel

  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids pool
4.3 out of 5, Excellent, 424 reviews
The price is NZ$195
includes taxes & fees
27 Oct - 28 Oct
The Lux Hotel & Conference Center, an Ascend Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • An off-lead area is available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

Frequently asked questions

What is the cancellation policy at del Lago Resort & Casino?

Del Lago Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at del Lago Resort & Casino?

Yep, del Lago Resort & Casino has a free self car park.

Is there a spa on site at del Lago Resort & Casino?

Yep, there is an onsite spa at del Lago Resort & Casino. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

What luxury perks are available at del Lago Resort & Casino?

Del Lago Resort & Casino features a full-service spa, a health club and 7 restaurants.

What makes del Lago Resort & Casino a romantic place to stay?

Couples spa treatments and a bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at del Lago Resort & Casino.

Does del Lago Resort & Casino serve breakfast?

Yeah, continental breakfast is served daily from 8:00 AM to 1:00 PM.

Is there a free airport shuttle available at del Lago Resort & Casino?

No, del Lago Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at del Lago Resort & Casino?

Yep, you can grab a meal at del Lago Resort & Casino's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at del Lago Resort & Casino?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at del Lago Resort & Casino?

Dogs are welcome at del Lago Resort & Casino, with dog exercise areas on offer.

Reviews

del Lago Resort & Casino Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1140 out of 1589 reviews
Rating 8 - Good. 289 out of 1589 reviews
Rating 6 - Okay. 82 out of 1589 reviews
Rating 4 - Poor. 51 out of 1589 reviews
Rating 2 - Terrible. 27 out of 1589 reviews

Reviews

8/10 Good

DT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much in dining possibilities
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Will return!
Stayed 2 nights in Jun 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay minus the air conditioning not cooling the room as well as we’d hope for on a 90 degree day.
Stayed 1 night in Jun 2025

6/10 Okay

Candie

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a one night stay, everything was GREAT. Staff was very friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Linda

Stayed 2 nights in Jun 2025

8/10 Good

Latoya

Stayed 2 nights in Jun 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the check in desk even with difficulty's with room cards they insured we where safe and made our troubles easy on us thank you night shift employee at front desk your hard work alone did not go unnoticed! We will be back because of you!
Stayed 1 night in Jun 2025

8/10 Good

Eugene

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Ann

Stayed 2 nights in Jun 2025

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness
Very clean and nice places to eat
Stayed 4 nights in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Kipper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Jill, Brook Park

Liked: Cleanliness, amenities, property conditions & facilities
We’ve stayed several times here and have never been disappointed. Always clean and the staff are so friendly. If the casino didn’t keep as much of my money, it would be perfect! Will definitely stay here again in the future.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff, Brewerton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time, great restaurant, fun tables and dealers.
Stayed 1 night in May 2025

8/10 Good

Lisa, Rossford

Travelled with partner
Liked: Property conditions & facilities
Good location right off of highway. We really liked the different food options on site. Close to many wineries and shopping.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and casino was very nice, went to a comedy show at the Vine during our stay. I do recommend and will book again
Stayed 1 night in Jun 2025

10/10 Excellent

nicole, wellsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

david

Liked: Amenities
Stall doors in one of the men’s bathroom would not close and lock properly. Only one cashier at the cage on Saturday.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It took 10minutes to get hot water in the shower. Very wastefull. You need more breakfast options.
Stayed 2 nights in Jun 2025

6/10 Okay

Christine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Small room with no sitting area. Bed pushed too close to wall so person sleeping on that side had no room to get out of bed to use restroom during the night. Floors not very clean, walking barefoot left feet black. Not enough towels and had to keep asking for more.
Stayed 2 nights in Jun 2025