2/10 Terrible
Kimberly
Travelled with family
16 Jun 2025
Disliked: Cleanliness
FORT DRUM FAMILIES: DO NOT STAY HERE! I came to this area to support my sister & her children at Fort Drum while her husband is deployed. This establishment has no regard for guest safety or for military families. Disappointed is an understatement. We were exhausted when we checked in Thursday night, after being awake for almost 24 hours/traveling. We were shown to the room & could immediately smell chemical fumes. Against my better judgement, we stayed the night. After barely sleeping due to noxious chemical smell and the bright light from the parking lot blasting through the window all night, we went to checkout Friday around 7am. I had developed a headache, scratchy throat and watery eyes overnight. Leaving the room, I noticed that the rooms directly next to ours were under construction which I suspect caused the chemical smell. When we went to checkout, no one was in the office and there was no answer when we called the number provided so we were forced to leave without resolving the issue. I reached out directly to the owners of the motel through their website to inform them of my concerns & to cancel the remainder of our stay as a precaution for our health. Rather than acknowledging our concerns, we were gaslit & told we would not be refunded for the unused nights we booked. We were told to contact Expedia & I am in the process of working with Expedia to resolve this issue. I am also filing a complaint with the NYS Better Business Bureau.
Kimberly
Stayed 3 nights in Jun 2025
