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Eraeliya Villas & Gardens

Photo gallery for Eraeliya Villas & Gardens

Outdoor pool, an infinity pool, pool umbrellas, pool loungers
Creator video
Spa
Beach/ocean view
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$415
includes taxes & fees
2 July - 3 July

Explore the area

View map
299, Walliwalla, Kapparatotha, Weligama, 81700
  • Place, Turtle Bay Beach
    ‪2 min walk‬
  • Place, Kushtarajagala Statue
    ‪3 min drive‬
  • Place, Mirissa Beach
    ‪11 min drive‬

Room options

View all photos for Ramaya Suite

Ramaya Suite

Ramaya Suite

  • Ocean view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Alaya Suite

Alaya Suite

Alaya Suite

  • Ocean view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beach Hut Muhudu Bella

Beach Hut Muhudu Bella

Beach Hut Muhudu Bella

  • Ocean view
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Villa Walauwa

Villa Walauwa

Villa Walauwa

  • Ocean view
  • 214 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Garden House Nelum

Garden House Nelum

Garden House Nelum

  • Garden view
  • 60 sq m
  • Sleeps 3
  • 1 Single Futon OR 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Ambalama Pavilion

Ambalama Pavilion

Ambalama Pavilion

  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Diviya Suite

Diviya Suite

Diviya Suite

  • Ocean view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Samaya Suite

Samaya Suite

Samaya Suite

  • Ocean view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Loft House

Minibar, in-room safe, iron/ironing board, free WiFi

Loft House

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Ocean Loft

Minibar, in-room safe, iron/ironing board, free WiFi

Ocean Loft

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Garden Loft

Minibar, in-room safe, iron/ironing board, free WiFi

Garden Loft

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Weligama

A luxury stay in Weligama awaits you at Eraeliya Villas & Gardens. You'll be steps from Turtle Bay Beach and 2.1 km (1.3 mi) from Kushtarajagala Statue. Highlights at this beachfront hotel include 2 restaurants, an outdoor swimming pool and free cooked-to-order breakfast. .Spend the day at the beach and enjoy the on-site 24-hour gym and pool loungers. Added amenities include free Wi-Fi in public areas, spa services and free use of bicycles. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Weligama hotel, you'll be 8.4 km (5.2 mi) from Mirissa Beach.

What's nearby

  • Turtle Bay Beach - 2 min walk - 0.2 km
  • Kushtarajagala Statue - 3 min drive - 1.9 km
  • Weligama Beach - 5 min drive - 5.1 km
  • Mirissa Beach - 11 min drive - 10.5 km
  • Unawatuna Beach - 24 min drive - 23.8 km

Getting around

  • Midigama Railway Station - 7 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 143 min drive

Restaurants

  • ‪KFC - ‬3 min drive
  • ‪PLAN B Weligama - ‬3 min drive
  • ‪Paradise Cove Midigama - ‬3 min drive
  • ‪The Cliff Veligama - ‬10 min walk
  • ‪Locale - ‬2 min drive

About this property

Eraeliya Villas & Gardens

Eraeliya Villas & Gardens offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a library, and a terrace are also featured at the luxury Eraeliya Villas & Gardens. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Weligama hotel.

  • 8 guestrooms or units
  • 5 buildings
  • 2 dining venues
  • Built in 2014
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Smoking in designated areas
Eraeliya Villas & Gardens offers 8 accommodations with minibars and a safe. Cable televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and complimentary slippers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Outdoor pool, pool umbrellas
Weligama Bay Resort
Weligama
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.3 out of 5, Excellent, 82 reviews
The price is NZ$290
includes taxes & fees
28 June - 29 June
Weligama Bay Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 11 AM
  • 2 restaurants

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Infinity pool
  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 5 buildings
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Slippers

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Eraeliya Villas & Gardens

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 250
  • Christmas Eve (24 December) Gala Dinner per child: USD 250 (from 1 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 250
  • New Year's Eve (31 December) Gala Dinner per child: USD 250 (from 1 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 150 (one-way), (from 12 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Eraeliya Villas Gardens Hotel Weligama
Eraeliya Villas Gardens Hotel
Eraeliya Villas Gardens Weligama
Eraeliya Villas Gardens
Eraeliya & Gardens Weligama
Eraeliya Villas & Gardens Hotel
Eraeliya Villas & Gardens Weligama
Eraeliya Villas & Gardens Hotel Weligama

Frequently asked questions

Is parking available at Eraeliya Villas & Gardens?

Yep, Eraeliya Villas & Gardens has a free self car park.

How much does it cost to stay at Eraeliya Villas & Gardens?

As of 16 Jun 2026, prices found for a 1-night stay for 2 adults at Eraeliya Villas & Gardens on 2 Jul 2026 start from NZ$415, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Eraeliya Villas & Gardens?

Yep, Eraeliya Villas & Gardens is on Turtle Bay Beach. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find boat tours.

Is there a spa on site at Eraeliya Villas & Gardens?

There's no onsite spa, but this property does offer services like massages.

Does Eraeliya Villas & Gardens have a pool?

Eraeliya Villas & Gardens has an infinity pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Eraeliya Villas & Gardens serve breakfast?

Yeah, complimentary cooked-to-order breakfast is on offer daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Eraeliya Villas & Gardens?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Eraeliya Villas & Gardens?

Yep, Eraeliya Villas & Gardens has 2 restaurants.

What time are check-in & check-out at Eraeliya Villas & Gardens?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Eraeliya Villas & Gardens?

No, pets and service animals are not allowed.

Eraeliya Villas & Gardens Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 53 reviews
Rating 8 - Good. 14 out of 53 reviews
Rating 6 - Okay. 1 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
The staff, ambiance, food, bed linen, location - everything was great. There were a few tiny niggles but it would be petty to mention them after such a fabulous stay!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive, the view was fantastic and the food delicious.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, this place is surreal like a postcard dream. I have stayed in different hotels and Eraeliya is the best hotel in Sri Lanka
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay! Everything was perfect, from the beach just in front, to the fantastic pool, the perfect room and the excellence of the staff! The best hotel we stayed during our Sri Lanka holidays!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Nov 2025
Verified

8/10 Good

Katie

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was wonderful apart from the cockroach in the room. Staff were quick to rectify the issue.
Stayed 3 nights in Apr 2022
Verified

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Take of two stays.

We stayed 3 nights in the Muhuda Bella Villa and 2 in the main villa in the room called Alaya. The small villa is a bit tired and I feel as it's the furthest room from the main building it almost forgotten. But the main Villa is great the room we stayed in there was brilliant. The staff are really friendly and efficient. The food was great. The spa treatments we had were great. The wifi in the small villa was pretty much nonexistent. But the main villa it was fine. Beer is hard to come by which I couldn't understand why, as the hotel is full, they didn't have a huge stock of beer on hand. So a couple nights we could have more than 2 beers! So we went out and bought some, a 10mins tuktuk ride. Overall a good place but don't stay in the Muhuda Bella Villa.
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pristine, sublime, wonderful. The list goes on!

My partner and I concluded ten days of travel around Sri Lanka at Eraeliya Villas and Gardens and we were blown away. The property is pristine, the gardens are spectacular and the villas and pools equally as beautiful. We stayed in the Ocean loft, a modern, airy and spacious loft with modern industrial decor with a Sri Lankan twist, it was nothing short of brilliant. The pool is sublime and looks out over a beautiful stretch of the Indian Ocean, with a private beach behind there’s no shortage of space to lounge and enjoy the beautiful scenery. Eraeliya’s staff go above and beyond to ensure your stay is comfortable and nothing short of perfect, their attentiveness and willingness to aid in anyway they can made this stay truly special. To top it off the food is great and there are plenty of options. The breakfast was particularly amazing and was something we looked forward to every day. The hotel is situated just outside of Weligama, it is a 15 minute tuktuk ride to the popular towns of Mirissa or Ahangama, where there is plenty to do of an evening if you wish to leave the property. But if you wish to stay you can also make use of the spectacular spa service to take your relaxation to the next level. Eraeliya and its staff have a special place in our heart after our short stay and we will without a doubt be returning.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Das Highlight des Hotels war das Personal. Das Frühstück war sehr lecker und ausreichend. Aber für den Preis gab’s es zu wenig Auswahl. Der Pool und die Lage direkt am Meer sind ein Traum. Es waren alle sehr bemüht, dass wir uns wohl fühlen, es wurde auch ein Meet-Greet veranstaltet. Essen und Trinken ist relativ teuer, da noch 10% Service Charge und 31% Steuern hinzugefügt werden. Für ein 5-Sterne hatten die Handtücher leider immer wieder Flecken. Das WLAN war sehr schlecht und wir hatten des Öfteren nur sehr geringen Wasserdruck im Bad. Das Garden Loft ist für den Preis leider etwas klein. Dennoch würden wir das Hotel aber weiter empfehlen, da es auch Bemühungen mit neuen Projekten gibt, das Hotel für die Gäste interessanter zu gestalten (Wine Bistro, Outdoor-Gym).
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hide away! Scenic & instagram friendly :)

Great stay in a very nice intimate hotel.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Något utöver det vanliga

Lyxigt boende med fantastisk service. Boendet känns unikt i sitt slag, inredningen är genomtänkt in i minsta detalj. Det enda riktigt negativa som går att säga är att det saknas bra badmöjligjeter. Lite stenig botten och väldigt djupt snabbt.
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel est très agréable et la grande chambre au premier étage du bâtiment principal est magnifique avec belle vue sur la mer. En revanche l’hôtel est isolé sans restaurant extérieur accessible à pied pour dîner. L’hôtelier profite de cette situation pour pratiquer des prix insensés sur la nourriture et les boissons (18$ un plat de pâtes). Les prix ont d’ailleurs presque doublés en un an! Les pâtes passant de 1800 roupies (8€) à 18$. C’est dommage et cela gâche un peu le séjour. Nous n’y avons pas dîner. Le mieux est de louer un scooter à Weligama chez Sunmith pour visiter les environs (Galle et Handunugoda Tea Factory) et pour aller dîner, ce que nous avons fait sans problème.
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

peiyun

Liked: Cleanliness, staff & service, room comfort

美中不足

飯店靠近海邊,是獨棟villa.每一間房間有不同的特色,房間很大景色很美,,缺點就是燈光不足太暗了.而且我們住的那間冷氣遙控還壞掉.沒辦法調溫度.因為離海灘非常近,所以沙灘上有人開pa放音樂就聽得很清楚因此如果怕吵得建議不要選擇離飯店太近的房間
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Chien-Dai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

留下美好回憶的一晚

非常有特色的飯店，性價比很高，每間房間都各有特色，飯店裝潢得非常用心，早餐也很好吃~我與先生度過了非常棒的一晚!
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Harsh

Liked: Cleanliness, property conditions & facilities, room comfort

Beyond expectations

We did not expect anything from the hotel as it was very last minute and the best choice according to other reviews! But when we got there it felt like a mini palace! We loved it, and would go there again!
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Subtle excellence

Absolutely stunning environment with top-of-the-line personal service.
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

antonio

What a charming place,beautiful gardens,good service.We stayed at Alaya room which is less private but offers direct access and great views over the infinity,warm and delicious pool and the sea.I suggest to make some improvements on their food quality and options.
Stayed 6 nights in Nov 2018
Verified

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk og noget helt særligt!
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to unwind.

Eraeliya is a truly boutique hotel. It was our last stop of a busy 5 week trip and the perfect place to unwind. Everything about the place exceeded our expectations, exuding quality and tasteful design. The owner (Anna) and staff (Julia, Jerome and...) are to be commended for their attention to detail. Expect to hear "yes" and "of course" often. Meals are prepared to order and served on one's own patio. Breakfast is extensive and the dinner choice is ample, delicious and reasonably priced. Alcohol is not served but is allowed, so guests can stock the minibar from the local wine store. Tick! Eraeliya is a short tuk tuk from town and other restaurants (try Akila's). We shared the gardens and trees with monkeys, iguanas and squirrels and went to sleep to the sound of rolling ocean waves. We WILL return.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful and relaxing villas

Wonderful relaxing stay. The Villas were incredibly decorated, and the entire grounds were beautiful. All the staff were so lovely and went the extra mile for any small request. The food was delicious - a short and sweet menu but each dish was fantastic. The breakfast spread was absolutely fantastic!! A perfect spot to relax and unwind, and only a few mins tuk tuk to Weligama Town, or about 10-15mins tuk tuk to Mirissa Beach.
Stayed 6 nights in Jul 2018
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent family get away

Fantastic location and brilliant boutique hotel right on the beach in a very private setting. We arrived late and did not have anyone available to show us our room or how to order breakfast, WiFi password etc which would be an improvement. Otherwise an excellent holiday location.
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

Bryony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

The villas are beautiful, scenery is stunning and staff were super polite and did everything they could to make us comfortable. Lovely, lovely place, very peaceful. Food was lovely and very reasonably priced compared to the other (high end) hotels we stayed in in Sri Lanka, we had two dinners and one breakfast and everything was great. They do special dinners too - catch of the day and a lobster dinner which we didn't get chance to try but that looked good!
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Gorgeous room right next to the pool and beach, lovely staff and nice food, short tuk tuk ride from mirissa and Weligama beaches
Stayed 2 nights in Apr 2018
Verified

8/10 Good

Karolina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Fantastiskt hotell. Låg service.

Fantastiskt läge med mycket fin pool och privat strand. Mycket fint hotell med härlig känsla och hög standard. Magisk utsikt! Mycket bra frukost. Dålig service bland icke-srilankesik personal. Dåligt mottagande vid incheckning, nonchalant personal. Ingen pool service, fick konstant leta efter personal för handdukar, dryck, mat. Restaurang stänger kl 16!!! Framgick inte vid bokning eller på hemsidan.
Verified

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Service to match high price would make it amazing

Eraeliya villas lives up to the expectations in the photos - it really is stunning.The high ceilings in the upper rooms in the main villa mean that the room feels even larger and waking up to the sea view every morning is wonderful. Unfortunately the service doesn't quite live up to the beauty of the property, or, more honestly, the rather high price tag. - Breakfast is ordered the night before and supposed to be delivered to the room, at the time you specify. We stayed for 6 nights and breakfast was only on time twice, arriving anything from 15-30 minutes after the time you requested. No big deal if you are just lying by the pool, but as my husband had to leave to go diving one morning it meant he had to go hungry. - For the whole duration of our stay there was only one room key as the previous occupants had apparently forgotten to return the spare. I'm not sure what would have happened if we'd mislaid that key - For three days our air conditioning kept malfunctioning. It was ultimately replaced, and whilst the staff were responsive to get it working again, it just became an annoyance until it was finally fixed - When we left reception tried to get us to sign for the full room charge, even though we'd already paid in advance, which seemed odd. When I asked why hotels.com wouldn't be paying the hotel, they backed down When our driver arrived we said goodbye to the group of staff in reception who were chatting amongst themselves. They didn't reply. Sums up the service