Whitecross accommodation from NZ$104

Very clean and comfortable. Inside was well maintained. The only criticism was the outside such as balcony needed some maintenance and updating

The location and views are exquisite. The exterior is beautiful and gives an exciting, mysterious feel. That is where the goodness ends. As soon as you enter the hotel, you enter a bizarre, cult-like atmosphere. The reception area is covered with pictures of the owner with famous people and a whole shelf showcasing his book. His face is everywhere! The other owner is an artist whose bizarre paintings cover every available surface in the hotel. Our room with a sea view was very basic with no amenities. The bathroom is completely unacceptable. It is a plastic, modular unit tucked into the corner. I have seen larger bathrooms on airplanes. You could not raise your arms in the shower without hitting the walls. The flimsy shower curtain did not even go to the floor which meant the entire bathroom became wet and slippery. The hotel feels rundown and neglected. The wallpaper in our room was dirty and there were cracks everywhere. We left early after a strange conversation with the man at reception about religion and politics. The encounter gave me a uncomfortable feeling and we decided we did not want to stay our last night. Overall, I was very disappointed. It could be an amazing place if the owners focused more on the guest experience and not their own.

The staff is exceptional! I have come to this hotel many times in the past 30days and have always been received warmly and professionally. Top marks for the location ( 3 minutes walk from Train Station ). The rooms are very clean and normally have a Smart TV with all the VOD channels.