the picture of the room shows 3 pillows per bed. ours had 2. we asked for 2 more and received them. there was no telephone or wastebasket in the room and the chair was an old rolling desk chair that we could not use. the staff rummaged thru other rooms to supply a wastebasket and chair. the second bed did not have a sheet over the mattress cover. we requested that one be placed on the bed, but it never happened.