2/10 Terrible
ANGELA, AURORA
Travelled with family
2 Jul 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and were told our room was around back on the bottom level. We walked in the door and were greeted by the smell of paint, dirty carpet, and mold.
We go into our room (the door was ajar). We notice there is no television or smoke alarm on the wall.
I made my way around the maze of halls to find the front desk to let the employee know, as I didn't want to be charged for a TV I never had. He seemed surprised there was no tv, but offered to take a tv from an out of service room and bring it to us, once the front counter settled down.
I return to the room where my daughter noticed the carpet under the window was completely saturated.
I went back to the front desk, told the employee about it and asked for a different room. He said he only had one other room available, but gave it to us. When we walked in, we saw a TV and smoke detector. However, the ceiling above the window was covered in black mold.
We checked out and left.
The lobby was dirty.
There was only 1 person working to cover all stations.
While I was in line, a woman complained of an unruly teenager pinching her under water- again, the only person working said he'd get to it once the front desk settled down. A man also came in looking for a couple hours for him and his lady. They were turned away, but this is who's coming in.
Overall, it smells, it's dirty, it's very outdated, it's missing pieces, and needs to hire a couple more people. Will never go back.
ANGELA
Stayed 1 night in Jun 2025
