4/10 Poor
Jacqueline G.
17 Mar 2026
Liked: Cleanliness
We had an unexpected and frustrating experience during our stay. Around 4:00 AM, an alarm went off that initially made us think there was a fire or break-in. We eventually realized it was a water alarm, but this possibility had not been communicated to us in advance. Between the alarm, contacting the owners, and a visit from the fire department, we were awake for over an hour and our kids were awaken. The alarm went off again around 6:00 AM, and was shut off however since 4 there was an alarm on the basement that would go off every 10 mins.When we got up for the day, the house had a noticeable musty sewer water odor and contacted the owner. A work crew arrived around 9:15 AM, confirmed there was water, and then left without explaining what the issue was, what steps were being taken, or how the odor would be addressed. There was no follow-up communication from either the worker or the owner at all asking how things were etc. While we did receive a text at 11:39 PM on our last night offering a later checkout, the timing felt reactive rather than proactive. At that very moment, we were already discussing our disappointment with the lack of communication, follow-up, or any gesture—such as a discount—after being abruptly awakened and dealing with the unresolved water issue. Not saying that we can verify there are listening devices but a little odd. When the Home has alarms, especially for those out of town, visitors there needs to be stuff disclosed as well as procedures.
Jacqueline G.
Stayed 2 nights in Mar 2026
