The chalet looked better online than in person. It appeared neat on arrival, but after getting settled in, we had some complaints about the cleanliness. There was dog pee on the corner of the dust ruffle in the main bedroom. Also a stain on the couch that I assume was dog pee as well. It kind of limited the seating options. Overall, kind of dusty and not well cleaned. The frying pan had a broken handle and the other ones were greasy. If you didn't have Apple TV, you couldn't watch anything else. I emailed them to see if there was any way to watch our own Netflix account and they never replied. The dryer didn't work properly with certain settings. I turned it on before bed and woke up 3 hours later and it was still running. The shower is VERY small (I'm only 5'4" and I struggled to not bump into the walls).
The bed was comfortable and the shower pressure was good. I didn't use the tub because when you flush the toilet, the drain int he tub gurgled. Many of my complaints could have been addressed if they just replied to me. The TV, dryer, etc. I can see where people with dogs would appreciate the space, but for us, it was a miss for the money we spent. Customer service was definitely lacking. I hate to give a bad review, but they didn't attempt to rectify anything for us.