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Kimpton Cardinal Hotel by IHG

4.5 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for Kimpton Cardinal Hotel by IHG

Exterior
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Property amenity
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
The current price is NZ$327
includes taxes & fees
30 May - 31 May

Explore the area

Map
51 East 4th St, Winston-Salem, NC, 27101
  • Benton Convention Center
    ‪6 min walk‬
  • Old Salem
    ‪16 min walk‬
  • Winston Salem State University
    ‪3 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪27 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 2 Queen Beds

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Roll-in Shower (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 2 Queen Beds, Roll-in Shower (Mobility)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Roll-in Shower (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Roll-in Shower (Mobility)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room (Essential)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Queen Beds (Exterior View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 2 Queen Beds (Exterior View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Exterior View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Exterior View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Winston-Salem

A luxury stay in the heart of Winston-Salem awaits you at Kimpton Cardinal Hotel by IHG. Within steps you'll find Frank L. Horton Museum Center and Benton Convention Center within a 10-minute stroll. Highlights at this family-friendly hotel include a restaurant, a 24-hour gym and a bar/lounge. .The brasserie, The Katharine Brasserie, serves French cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the gym along with access to a bowling alley and free bike hire. 6375 square feet (592 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4.5-property class Winston-Salem hotel include Hanes Mall and Wake Forest University.

What's nearby

  • Benton Convention Center - 6 min walk - 0.6 km
  • Old Salem - 16 min walk - 1.4 km
  • Truist Stadium - 2 min drive - 2.0 km
  • Wake Forest University Baptist Medical Center - 3 min drive - 3.2 km
  • Winston Salem State University - 3 min drive - 2.5 km

Getting around

  • High Point Station - 25 min drive
  • Greensboro, NC (GSO-Piedmont Triad Intl.) - 27 min drive

Restaurants

  • ‪Incendiary Brewing Company - ‬4 min walk
  • ‪Oh' Calcutta - ‬4 min walk
  • ‪Thai Harmony - ‬4 min walk
  • ‪Young Cardinal Cafe - ‬6 min walk
  • ‪Mellow Mushroom - ‬5 min walk

About this property

Kimpton Cardinal Hotel by IHG

Luxury hotel with 24-hour fitness centre and 24-hour front desk
Kimpton Cardinal Hotel by IHG offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 6375 square feet (592 square metres) and includes conference space. An arcade/games room, tour/ticket assistance, and coffee/tea in common area are also featured at the luxury Kimpton Cardinal Hotel by IHG. Parking is available for a fee.

This 4.5-star Winston-Salem hotel is smoke free.

  • 174 guestrooms or units
  • 6375 sq ft of conference space
  • 592 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kimpton Cardinal Hotel by IHG offers 174 accommodations with a safe and free newspapers. Pillowtop beds feature down duvets and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, designer toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per night)
  • Available in some public areas: WiFi (USD 14.99 per night)

Parking and transport

  • Valet parking on site (USD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 12 to 25 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Katharine Brasserie

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Free bicycle rentals
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Free cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6,375 square feet of conference space
  • 8 meeting rooms
  • Business centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 25 per person
  • Fee for in-room wireless Internet: USD 14.99 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.99 per night (rates may vary)
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cardinal Hotel Winston-Salem
Kimpton Cardinal Hotel Winston-Salem
Kimpton Cardinal Winston-Salem
Kimpton Cardinal
The Cardinal a Kimpton Hotel
The Kimpton Cardinal Hotel
Kimpton Cardinal Hotel
Kimpton Cardinal By Ihg
Kimpton Cardinal Hotel by IHG Hotel
Kimpton Cardinal Hotel an IHG Hotel
Kimpton Cardinal Hotel by IHG Winston-Salem
Kimpton Cardinal Hotel by IHG Hotel Winston-Salem

Frequently asked questions

What is the cancellation policy at Kimpton Cardinal Hotel by IHG?

Kimpton Cardinal Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Cardinal Hotel by IHG?

As of 12 May 2025, prices found for a 1-night stay for 2 adults at Kimpton Cardinal Hotel by IHG on 30 May 2025 start from NZ$326.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Cardinal Hotel by IHG?

Yep, Kimpton Cardinal Hotel by IHG has valet parking with in/out privileges for USD 28 per night.

What makes Kimpton Cardinal Hotel by IHG a romantic place to stay?

Romance packages and a lounge bar, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Kimpton Cardinal Hotel by IHG.

Is Kimpton Cardinal Hotel by IHG family-friendly?

You bet! With amenities such as a playground and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Kimpton Cardinal Hotel by IHG is a hit with families.

Does Kimpton Cardinal Hotel by IHG serve breakfast?

Sure does, cooked-to-order brekkie is on offer on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 1:00 PM.

Is there a free airport shuttle available at Kimpton Cardinal Hotel by IHG?

No, Kimpton Cardinal Hotel by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Cardinal Hotel by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton Cardinal Hotel by IHG?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Kimpton Cardinal Hotel by IHG?

Furry friends are welcome at Kimpton Cardinal Hotel by IHG, with food and water bowls on offer.

Kimpton Cardinal Hotel by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 971 reviews
Rating 8 - Good. 187 out of 971 reviews
Rating 6 - Okay. 63 out of 971 reviews
Rating 4 - Poor. 39 out of 971 reviews
Rating 2 - Terrible. 18 out of 971 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. The room was immaculate, comfortable and quiet. Staff was very nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable stay

Stayed for one night and loved the ambiance, and comfort. We ordered room service from Katherine's and food arrived within the hour. Nice sitting area in the lobby. Kid friendly. Walking distance to many bars and restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Sharice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & close to everything
Stayed 2 nights in Jan 2025

10/10 Excellent

Juliette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

ALEX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly as desired staff was super accommodating and pleasant even with the less enjoyable tasks such as checking luggage on the last day to grab lunch before taking off.
Stayed 1 night in Jan 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect solo downtown experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay !

Great place..I only wish the community room was open the hotel guest
Stayed 1 night in Jan 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Thomas, MIDLOTHIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Elevators. Art deco. Service. Food. All above and beyond expectations. Only downside was the room thermostat that wouldn’t go below 67 degrees for a good night sleep. Too warm with the beddings.
Stayed 1 night in Jan 2025

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay for our anniversary!
Stayed 1 night in Dec 2024

10/10 Excellent

Shaquasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Stayed 3 nights in Dec 2024

10/10 Excellent

Marla

Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a beautiful historic property with an exceptional French restaurant (Katherine's) on premises. Rooms are smallish, as you might suspect, but with the quirky Kimpton charm and high quality. There is no parking lot and a lack of on-street parking.
Stayed 1 night in Dec 2024

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 5 nights in Dec 2024

6/10 Okay

Logan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was nice enough, but the staff weren't very welcoming at check in or check out. I did get a different staffer that was much nicer when I went downstairs to ask for more towels and pillows which I had to do since neither they nor housekeeping answered the phone. Our "view" on both sides of the room was just random HVAC equipment and the roof which was disappointing. Overall, I'm not sure this property is worth the price point which is disappointing as I've stayed here in the past and had a MUCH better experience.
Stayed 1 night in Dec 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first the parking was confusing. The hotel only provides for valet parking. However, there is a parking garage across the street, but it requires you to have an app, i.e. no press the button for a ticket. There is another parking garage behind the hotel on Church St, which is where the valets park you car. it does have a push the button for a ticket entry. The hotel itself was pleasant and the desk staff, especially Kevin, was very helpful in giving directions. My room was clean, nice and I appreciated having an alarm clock which was easy to set. The dining room seemed to have a limited breakfast selection. I only ate dinner there once. The only thing the hotel of this caliber lacked was some sort of business center where you could log in on their laptops and do early check-in with your airline and print out boarding passes. Even La Quinta hotels have that amenity.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The bar is wonderful and the drinks and food were delicious. The game area is a lot of fun. Walkable to downtown activities.
Stayed 1 night in Nov 2024

4/10 Poor

Alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.
Stayed 3 nights in Nov 2024

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024