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Hotel Crystal Mountain

Family-friendly hotel with 2 restaurants and 3 indoor pools

Photo gallery for Hotel Crystal Mountain

Front of property
Children’s play area – outdoor
Superior Room, Balcony, Mountain View
Front of property
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Parking available
  • 24/7 front desk
  • Laundry

Explore the area

View map
43-460 Wisla, ul. Bukowa 19a, Wisla, 43-460
  • Place, Wisle Market Square
    ‪3 min drive‬
  • Place, Andrzej Podzorski Beskid Museum
    ‪3 min drive‬
  • Place, Skolnity Lift
    ‪3 min drive‬

Room options

View all photos for Classic Double Room, Balcony

Classic Double Room, Balcony

Classic Double Room, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Superior Room, Balcony, Mountain View

Superior Room, Balcony, Mountain View

Superior Room, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
  • 45 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

About the area

Wisla

A family-friendly stay in Wisla awaits you at Hotel Crystal Mountain. You'll be 2.3 km (1.4 mi) from Wisle Market Square and 2.3 km (1.4 mi) from Andrzej Podzorski Beskid Museum. Highlights at this hotel include 2 restaurants, 3 indoor swimming pools and a full-service spa. .A relaxing visit to Salon Dr Irena Eris Beauty Partner can include deep-tissue massages and hot stone massages along with body scrubs, facials and mani/pedis. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, sauna, seasonal outdoor swimming pool and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 30-minute walk of this Wisla hotel include Amphitheater Stanislaw Hadyna and Wisla Ski Resort.

What's nearby

  • Wisle Market Square - 3 min drive - 1.7 km
  • Andrzej Podzorski Beskid Museum - 3 min drive - 1.7 km
  • Skolnity Lift - 3 min drive - 2.1 km
  • Amphitheater Stanislaw Hadyna - 4 min drive - 2.1 km
  • Wisla Ski Resort - 11 min drive - 3.8 km

Getting around

  • Wisla Station - 8 min drive

Restaurants

  • ‪u Janeczki - ‬4 min drive
  • ‪Restauracja Crystal - ‬1 min walk
  • ‪Browar wisła - ‬3 min drive
  • ‪Hospoda s Knedlíkem - ‬4 min drive
  • ‪Restauracja Dom Zdrojowy - ‬6 min drive

About this property

Hotel Crystal Mountain

Family-friendly hotel with 2 restaurants and 3 indoor pools
As a guest of Hotel Crystal Mountain, you'll find a full-service spa, 3 indoor swimming pools, a waterslide, and a sauna. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a seasonal outdoor pool, and spa services are also featured at the family-friendly Hotel Crystal Mountain. For a fee, parking is available.

Smoking is allowed in designated areas at this Wisla hotel.

  • 491 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Crystal Mountain offers 491 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 50-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, slippers and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Salon Dr Irena Eris Beauty Partner has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

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includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 3 indoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Waterslide

Family friendly

  • 3 indoor pools
  • Baby bath
  • Changing table
  • Children's pool
  • Free children's club
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
  • Weight limit: 55 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PLN 250.0 per night.
  • Cots (infant beds) are available for PLN 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 3.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 50.0 per night
  • Rollaway bed fee: PLN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

Is parking available at Hotel Crystal Mountain?

Yep, Hotel Crystal Mountain has a covered self car park for PLN 70 per night.

Is there a spa on site at Hotel Crystal Mountain?

Yep, Salon Dr Irena Eris Beauty Partner is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Hotel Crystal Mountain have a pool?

Take your pick from 3 indoor swimming pools, a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from June to September).

Does Hotel Crystal Mountain have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Crystal Mountain?

Hotel Crystal Mountain features 3 indoor pools, a full-service spa and 2 restaurants.

What makes Hotel Crystal Mountain a romantic place to stay?

Couples spa treatments and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Crystal Mountain.

Is Hotel Crystal Mountain family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Hotel Crystal Mountain is a hit with families.

Does Hotel Crystal Mountain serve breakfast?

Sure does, free buffet breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Crystal Mountain?

No, Hotel Crystal Mountain does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Crystal Mountain?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Crystal Mountain?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Crystal Mountain?

Furry friends are welcome at Hotel Crystal Mountain, with food and water bowls on offer. Just so you know, there's a weight limit of up to 25 kg per pet.

Hotel Crystal Mountain Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mateusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the property itself is just great. You won’t be disappointed. We had a Superior Room with Balcony and it truly amazing. Very spacious, clean and modern. The view is breathtaking.
Stayed 2 nights in Jun 2025

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prijemny hotel

Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Stayed 1 night in Apr 2025

6/10 Okay

Katarzyna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Stayed 3 nights in Jan 2025

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Blazej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Overly priced

Not bad, not great. Definitely overpriced.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ewelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, super Frühstück, Zimmer sind sehr groß und der Ausblick ist wunderschön
Stayed 2 nights in Oct 2024