There is no real person at the desk to check in/out -- instead, it is a virtual kiosk. The quality of the connection was poor and we had trouble understanding the person on the other end. When we got to our room, the sink had no running water. It had been completely turned off. We turned the water back on, only to find that it was spotty and then the pipe underneath leaked dumping water onto the ground. It was late and there was no one at the desk so we just turned the water back off and used the shower water to brush our teeth. The room was reasonably clean, although there was clear water damage. The desk had a giant hole in the drawers which made it not useable. Overall, not a very comfortable stay, but we were just here for one night passing through and so were not expecting luxury. Running water is a must though!