6/10 Okay
Suzanna
Travelled with family
30 Nov 2025
Disliked: Staff & service
The room was ok, tired, desperately needs updating and the shower had no power so we didn’t use it.
Breakfast was pretty awful really, our first morning, we’d booked breakfast for 8:30am but when we went downstairs, the whole hotel was deserted. So we went back up to our room and tried again at 9. A sullen lady told us the chef was running late. We were confused, when we got the menu for breakfast it said breakfast starts at 7:30am. The food was fine and once we finally got breakfast we were satisfied. The second day of our stay was poor. We appeared at 8:45 but there was a young girl on her own, who clearly needed training. She struggled to meet the needs of the customers and couldn’t manage more than one instruction at a time. She’d been left alone which seemed unfair on her. But we had to ask for cereals, then we had to ask for bowls and then milk. My tea was cold and the pot was only 1/4 filled. When I asked for a fresh pot, I got another cold pot only 1/4 full, so I gave up. We had to ask for juice and when we got our order, it was unpleasant to eat. The girl apologised to other customers because she had to go to the shop, for the kitchen, and had forgotten their toast. It was very disappointing to be honest as this hotel is under new ownership…but nothing has changed or improved.
Suzanna
Stayed 2 nights in Nov 2025