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Hotel Imperial

3.0 star property

Photo gallery for Hotel Imperial

Breakfast, lunch and dinner served
Front of property
Twin Room
Reception
Staircase

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
The current price is NZ$82
includes taxes & fees
26 Mar - 27 Mar

Explore the area

View map
Avenida Rafael Murillo Vidal 56, Xalapa, VER, 91060
  • Place, Los Berros Park
    ‪3 min walk‬
  • Place, Xalapa Cathedral
    ‪12 min walk‬
  • Place, Paseo de los Lagos Park
    ‪12 min walk‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪19 min drive‬

Room options

View all photos for Standard One Double Bed

Standard One Double Bed

Standard One Double Bed

  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Single Room

Basic Single Room

Basic Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

About the area

Xalapa

At Hotel Imperial you'll be within just a 10-minute stroll of Xalapa Gallery of Contemporary Art and San Jose Church. Highlights at this hotel include a restaurant and free continental breakfast. .The family restaurant, Palatino, is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas, a business centre and free newspapers in the lobby. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Xalapa Centro hotel include Los Berros Park and Callejón del Diamante.

What's nearby

  • Los Berros Park - 3 min walk - 0.3 km
  • Xalapa Cathedral - 12 min walk - 1.0 km
  • Juarez Park - 12 min walk - 1.0 km
  • Palacio de Gobierno - 12 min walk - 1.0 km
  • Paseo de los Lagos Park - 12 min walk - 1.0 km

Getting around

  • Xalapa Station - 13 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 102 min drive

Restaurants

  • ‪Pico de Gallo - ‬4 min walk
  • ‪Cervezas Pub - ‬1 min walk
  • ‪Giovanni's Pizza - ‬5 min walk
  • ‪Benúla - ‬5 min walk
  • ‪Incanto Pizzeria - ‬3 min walk

About this property

Hotel Imperial

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A business centre and a meeting room are available. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Hotel Imperial.

This 3-star Xalapa hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • 1 conference room
  • Dining venue
Hotel Imperial offers 34 air-conditioned accommodations with an iron/ironing board and free toiletries. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead. This Xalapa hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Exterior
Hotel Majova Inn Xalapa
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 238 reviews
The price is NZ$77
includes taxes & fees
26 Mar - 27 Mar
Hotel Majova Inn Xalapa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant

Restaurants on site

  • Palatino

Things to do

  • TV in common areas

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 7:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 249 per pet, per day, plus a deposit of MXN 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 50 per stay
  • Pet fee: MXN 249 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property only accepts cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Hotel Imperial.

Property is also known as

Hotel Imperial Xalapa
Imperial Xalapa
Hotel Imperial Hotel
Hotel Imperial Xalapa
Hotel Imperial Hotel Xalapa

Frequently asked questions

What is the cancellation policy at Hotel Imperial?

Hotel Imperial offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Imperial?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Imperial on 26 Mar 2026 start from NZ$82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Imperial serve breakfast?

Yep, free continental breakfast is served daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Imperial?

No, Hotel Imperial does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Imperial?

Yep, you can grab a meal at Hotel Imperial's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Imperial?

Check-in begins at 1:00 PM. Check-out time is noon.

Hotel Imperial Reviews

Reviews

6.6
Rating 10 - Excellent. 14 out of 46 reviews
Rating 8 - Good. 8 out of 46 reviews
Rating 6 - Okay. 9 out of 46 reviews
Rating 4 - Poor. 6 out of 46 reviews
Rating 2 - Terrible. 9 out of 46 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No había agua caliente ni presión en la regadera
Stayed 1 night in Sep 2025

10/10 Excellent

Uriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio muchas gracias a la persona que me ayudo a calentar un desalluno era un muchacho muchas. Gracias y muy amable....
Stayed 1 night in Feb 2025

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

AP Super traveler

Disliked: Cleanliness, staff & service, room comfort

Not a nice hotel

I would never ever reccomend this hotel to anybody who plans to travel to Xalapa.. Run away

4/10 Poor

AP Super traveler

Disliked: Cleanliness, staff & service, room comfort

nOT NICE

I WOULD NEVER EVER RECCOMEND THIS HOTEL. IS FILLED WITH COPS AND IN TERRIBLE CONDITION. DOORS ARE LOW. NO SHAMPOO NOTHING

4/10 Poor

AP Super traveler

Disliked: Cleanliness, room comfort

Very low value hotel

This hotel is NOT recommended to anyone Facilities are old and the hotel looks as if was built 60 years ago by a bad arquitect There is no value here We did not even have shampoo in our room. It was for sale at the front desk Bathroom impossible to take a shower in Beds are old and in bad shape

2/10 Terrible

Alex

Disliked: Staff & service, property conditions & facilities, room comfort

Stay at Hotel Imperial IF

Want a shower head that has no concentration and hot water that goes from cold to scalding over and over? Want to be ignored by the wait staff in the restaurant for nearly 20 minutes before getting service? Want to hear every person in the entire building through paper thin walls? Want to toss and turn on a beat up old mattress? Want to hear and feel constant knocking to the wall behind the bed? Want poor customer service? Welcome to hotel imperial. For the love of god and all that is holy do not stay here. Pay more as Xalapa is a beautiful place deserving enjoyment.

10/10 Excellent

Alejandro

Stayed 1 night in Nov 2025

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación tiene una ventana que da a la calle y al hacer la limpieza la dejan abierta sin supervisón. Asi la dejan todo el día
Stayed 3 nights in Aug 2025

8/10 Good

Gabriela, Huixquilucan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo nos costó mucho trabajo subir las escaleras ya que traíamos un carrito donde estaba mi mascota De lo demás excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Yael Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, no tengo ningún reclamo.
Stayed 1 night in Aug 2025

2/10 Terrible

José

Disliked: Cleanliness, staff & service, property conditions & facilities
No me hicieron la reservación y no me de dieron cuarto. No voy a pagar
Stayed 1 night in Aug 2025

2/10 Terrible

ANGEL

Disliked: Cleanliness, staff & service, property conditions & facilities
El personal es mal encarado, segun la habitación ya estaba pagada por expedia y me exigian el pago ahi, habitación muy pequeña, baño diminuto, muy mal relacion precio-habitación Al prestarme la plancha me pidieron mi cre
Stayed 1 night in Jul 2025

10/10 Excellent

Fernanda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar sencillo y todo el personal es muy amable, solo que es un lugar con mucho eco y no sé si fue el personal de limpieza, pero se escuchaban sus voces hasta mi habitación y no estaban hablando en volumen fuerte. Excelente para viajar con mascotas.
Stayed 1 night in May 2025

2/10 Terrible

JOSE ANTONIO

Stayed 1 night in Mar 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
bien la estancia
Stayed 1 night in Feb 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desastre
Stayed 17 nights in Dec 2024

10/10 Excellent

Payola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable
Stayed 1 night in Nov 2024

10/10 Excellent

Santander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena elección para viajes emergentes.

La recepción muy lineal, el servicio en restaurante agradable aunque un poco lento ya que solo habia una persona. El cuarto de buen tamaño con los servicios básicos en funcionamiento. Diría que un poco incómodo el colchón pero por el precio acorde. Resaltó la buena limpieza de todo el espacio a ocupar.
Stayed 1 night in Nov 2024

10/10 Excellent

Isabel Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me mas me agrado fue el check in fue super facil y rápido, lo que no me agrado del todo es cuando llegue ala habitacion, parecia que las sababas habian sido usadas con anterioridad, me atrevi a oler la sabana y era aceite pero a smple vista parecia algo mas... Tamaño no me gusto del todo lo senti pequeño... Parecua de juguete y en lo personal la vez pasada que asisti me toco una habitacion con mejor proporcion y era igual para fos personas y la cama mas grande..
Stayed 1 night in Nov 2024

8/10 Good

Maria Dolores

Stayed 3 nights in Sep 2024

2/10 Terrible

Hitzel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista con mala cara, el hotel sucio, la habitación demasiado pequeña, el agua de la regadera congelada no tiene agua caliente, y mucho ruido de gente afuera de la habitación.
Stayed 1 night in Jul 2024

10/10 Excellent

PATRICIA I, CANCUN

Liked: Cleanliness, amenities, property conditions & facilities
Acogedora, excelente ubicación
Stayed 1 night in Mar 2024

6/10 Okay

Raúl Agustín

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excelente ubicación, modernizar las instalaciones, cambiar las camas.
Stayed 1 night in Dec 2023