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Hyatt Regency Xi An

Property class: 5 and above

Photo gallery for Hyatt Regency Xi An

A modern building with a large entrance, a water feature in front, and a well-maintained garden.
Property video
A spacious lobby with large windows, a reception desk, and modern furniture.
A large indoor swimming pool with a central walkway, surrounded by columns and seating areas.
A spacious lobby with a high ceiling, marble flooring, and a central open area with a view of greenery outside.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$264
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
988 Qujiangchi East Road, Qu Jiang New District, Xi'an, Shaanxi, 710061
  • Place, Tang Paradise
    ‪3 min walk‬
  • Place, Qujiangchi site Park
    ‪10 min walk‬
  • Place, Datang Everbright City
    ‪3 min drive‬
  • Airport, Xi'an (XIY-Xianyang Intl.)
    ‪62 min drive‬

Room options

View all photos for Room, 1 King Bed (Club Access)

A hotel room with a bed, desk, chair, lamp, and a view of greenery outside.

Room, 1 King Bed (Club Access)

  • Garden view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Club Access)

A hotel room with a bed, a sofa, a nightstand, and a wall-mounted lamp.

Room, 2 Single Beds (Club Access)

  • Garden view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a balcony with a view of trees.

Room, 1 King Bed

  • Garden view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency Suite

A modern hotel room with a large bed, a bedside table, a nightstand, a bench, a view of the city through floor-to-ceiling windows, and a decorative wall piece.

Regency Suite

  • Garden view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency, Executive Suite

A modern hotel room with a large bed, a bedside table, a nightstand, a bench, a view of the city through floor-to-ceiling windows, and a decorative wall piece.

Regency, Executive Suite

  • Lake view
  • 150 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a small table.

Room, 2 Single Beds

  • Garden view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Lake View

A hotel room with a bed, a sofa, a nightstand, and a wall-mounted lamp.

Room, 1 King Bed, Lake View

  • Lake view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Lake View

A hotel room with two beds, a desk, a chair, and a small table.

Room, 2 Single Beds, Lake View

  • Lake view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

A hotel room with a large window, a flat-screen TV, a bed, a desk, and a dining area.

Junior Suite

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (Deluxe)

A hotel room with a bed, bedside tables, a desk, a chair, a sofa, and a patterned rug.

Family Room (Deluxe)

  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Family Suite, Connecting Rooms

A modern hotel room with a large bed, a bedside table, a nightstand, a bench, a view of the city through floor-to-ceiling windows, and a decorative wall piece.

Family Suite, Connecting Rooms

  • Lake view
  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite, Connecting Rooms (Premium)

A modern hotel room with a large bed, a bedside table, a nightstand, a bench, a view of the city through floor-to-ceiling windows, and a decorative wall piece.

Family Suite, Connecting Rooms (Premium)

  • Lake view
  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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A spacious lobby with a long bench, seating area, and modern lighting fixtures.

Hilton Xi'an High-tech Zone

Yanta Qu
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
8.6 out of 10, Excellent, 82 reviews
The price is NZ$152
includes taxes & fees
15 Nov - 16 Nov
Hilton Xi'an High-tech Zone

About the area

Xi'an

You'll be connected to the convention centre at Hyatt Regency Xi An, and within a 30-minute stroll of Tang Paradise and Datang Everbright City. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include massages along with access to the sauna. The buffet restaurant, Market Café, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the gym, Hot tub, sauna and pool loungers. Business amenities include meeting rooms, a conference centre, and a 24-hour business centre. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .With a stay at this 5-property class Qujiang New District hotel, you'll be 2.8 km (1.8 mi) from Giant Wild Goose Pagoda and 4.1 km (2.5 mi) from Shaanxi History Museum.

What's nearby

  • Tang Paradise - 3 min walk - 0.3 km
  • Qujiangchi site Park - 10 min walk - 0.9 km
  • Tangchengqiang Ruins Park - 15 min walk - 1.3 km
  • Datang Everbright City - 3 min drive - 2.7 km
  • Big Wild Goose Pagoda Antique City - 3 min drive - 3.0 km

Getting around

  • Tiyuchang Station - 8 min drive
  • Xi'an East Station - 24 min drive
  • Xi'an (XIY-Xianyang Intl.) - 47 min drive

Restaurants

  • ‪眉州东坡酒楼 - ‬5 min walk
  • ‪星巴克 - ‬8 min walk
  • ‪星巴克 - ‬17 min walk
  • ‪Regency Club Lounge - ‬6 min walk
  • ‪Femos - ‬15 min walk

About this property

Hyatt Regency Xi An

Hyatt Regency Xi An offers its guests a full-service spa, an indoor pool, and a hot tub. There are 3 restaurants on site, along with a coffee shop/cafΘ. Business amenities include a 24-hour business centre and meeting rooms.

WiFi is free in public spaces. A fitness centre, a sauna, and a terrace are also featured at the luxury Hyatt Regency Xi An. Self parking is free.

This Art Deco Xi'an hotel is smoke free.

  • 1 building
  • 298 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2016
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Coffee shop
Hyatt Regency Xi An offers 298 accommodations with free minibar items and a safe. This individually decorated and furnished accommodation includes day beds. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Xi'an hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Similar properties

A modern lobby with a fireplace, seating areas, and a staircase.
JW Marriott Hotel Xi'an
Weiyang
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.9 out of 5, Exceptional, 80 reviews
The price is NZ$200
includes taxes & fees
17 Nov - 18 Nov
JW Marriott Hotel Xi'an

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 228 for adults and CNY 114 for children
  • 3 restaurants
  • A coffee shop/cafe
  • Afternoon tea
  • Couples/private dining

Restaurants on site

  • Hu Pan
  • Market Café
  • The Lounge

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Living room
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2016
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hyatt Regency Xi An

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 466 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 2:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 466 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hyatt Regency Xi Hotel Xi'an City
Hyatt Regency Xi Xi'an City
Hyatt Regency Xi
Hyatt Regency Xi An Hotel
Hyatt Regency Xi An Xi'an
Hyatt Regency Xi An Hotel Xi'an

Frequently asked questions

What is the cancellation policy at Hyatt Regency Xi An?

Hyatt Regency Xi An offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Xi An?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Xi An on 29 Nov 2026 start from NZ$264, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Xi An?

Yep, Hyatt Regency Xi An has a free self car park.

Is there a spa on site at Hyatt Regency Xi An?

Yep, there is an onsite spa at Hyatt Regency Xi An. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Hyatt Regency Xi An have a pool?

Hyatt Regency Xi An has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hyatt Regency Xi An?

Hyatt Regency Xi An features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Hyatt Regency Xi An a romantic place to stay?

1 hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Regency Xi An.

Is Hyatt Regency Xi An family-friendly?

You bet! With amenities such as a playground and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Xi An is a hit with families.

Are there hot tubs in the rooms at Hyatt Regency Xi An?

No, but there are deep-soaking baths in the guestrooms.

Does Hyatt Regency Xi An serve breakfast?

Yep, buffet breakfast is on offer weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hyatt Regency Xi An?

No, Hyatt Regency Xi An does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Regency Xi An?

Yep, you can grab a meal at Hyatt Regency Xi An's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hyatt Regency Xi An?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Regency Xi An?

No, pets and service animals are not allowed.

Hyatt Regency Xi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 84 out of 108 reviews
Rating 8 - Good. 17 out of 108 reviews
Rating 6 - Okay. 4 out of 108 reviews
Rating 4 - Poor. 2 out of 108 reviews
Rating 2 - Terrible. 1 out of 108 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay hotel
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing looking property.. and the staff are amazing.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, spacious toilet, good room service
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel, amazing breakfast, rooms were big and spacious. Staff spoke perfect English. I would stay again.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good view

Nice hotel , staff are very nice and I am very happy with it. Always my first choice in Xi’an.
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Liked: Amenities
High quality facility and good service.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Stayed for 5 nights. The whole stay was absolutely amazing. Very attentive staff and super clean and incredibly spacious rooms. No complaints whatsoever. Enjoyed the spa and the swimming pool as well. I would come again without hesitation.
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a conference and stayed 4 nights. I had a wonderful stay, with staff making me feel so welcome.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and attentive service. Beautifully styled and large rooms. Very happy to have stayed for a few days.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
The address on the your map is wrong and the hotel is not in downtown, though, the enviroment is also great! Great stay, will come back!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious clean and quiet room. good service from all staff. good location
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, will come back again.
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful and friendly staff.

Overall experience was excellent at this hotel. The only issue was they make all guests wear swimming caps for the pool and the reason was "our hair will dirty the pool".
Stayed 3 nights in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western feel. Good for foreigner. Spoke english.
Stayed 10 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is one of the newer hotels in Xi’an. Located in a desired area with convenient access to highway or the inner city. Hotel itself is in great condition with tasteful design. The staffs are extremely nice and polite. Especially Mr. Jerry Zheng who has been really helpful during our stay. The Grendale Plaza across the hotel has lots of dinning options as well as supermarkets. Highly recommended and will stay again.
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

The hotel was a nice oasis after a long and very hot two days of sightseeing. I do wish that the patio had a fan as it would have been lovely to be outside enjoying the views and sipping a glass of wine.
Stayed 2 nights in Jul 2017
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Clean rooms, but the staff did not speak English - unusual for a 5-star international hotel. Had to use a google translator. Breakfast was so-so. Large, imposing building suitable for events, but not for family vacations.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

good
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Opulent hotel lobby and lobby area, very helpful staff. Long walk to my room. My only comment was how dark the bathroom lighting is especially around the sink area. But the manager brought a portable light, which was very nice of him. Excellent hotel. With a shopping mall across the street, with many restaurants.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Xi’an hotel

Quite a distance from the walled city of Xi’an . Had to take a taxi at night to experience the Muslim quarter. There’s a mall across the street but didn’t have time to explore. Wish the air quality was not so bad. The terra-cotta warriors exhibit was definitely the reason to come here.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
central air conditioning in autum is a tad bit stuffy - needed a fan for better ventilation. breakfast did not live up to expectation.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyatt Regency Xian

I stayed 5 nights at Hyatt Regency Xian and overall great experience. There was a cricket inside of my room and I have heard it stridulated early morning (4-5am) 2 days in a row that disturbed my sleep so asked a hotel staff to change room. After I moved to another room, I could enjoy quiet stay. Area near the hotel is nice to look around parks by the lake.
Stayed 5 nights in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

We chose this hotel because it was the #1 ranked hotel on expedia.com. We didn't realize it was quite so far away from downtown, and i'm glad we didn't know because we may not have chosen it. This hotel is excellent in every way. Check-in was easy and efficient, and the rooms were huge and well equipped (a light switch to turn off ALL lights was in the correct place, unlike so many chinese hotels). We ate breakfast and dinner at the hotel for the 3 nights that we stayed there. The food was excellent. The service was excellent too. There is a mall across the road which has everything you may want to buy, or Starbucks if you need a "fix".
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flat Out Fabulous

This property represents one of the most attentive and sterling experiences I have had in probably a decade. Every level of service from bell desk to food services to management was stellar. And not just reactive service but a truly anticipatory mindset that is hard to come by. On this trip, I was taking my parents around the world for their 50th wedding anniversary and the staff made them feel like a king and a queen with a very special welcome gift and the super royal treatment. This is a special property!
Stayed 2 nights in Jun 2018

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