See all properties
Save

H10 Rubicón Horizons Collection

5.0 star property
Boardwalk/promenade hotel with 5 restaurants and 6 outdoor pools

Photo gallery for H10 Rubicón Horizons Collection

6 outdoor pools, pool umbrellas, pool loungers
32-inch LCD TV with satellite channels, TV, pay films
Minibar, in-room safe, desk, laptop workspace
Children's play area - outdoor
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • All-inclusive
  • Pool
  • Parking included
  • Gym
The current price is NZ$389
includes taxes & fees
1 June - 2 June

Explore the area

Map
Urb. Montaña Roja, Playa Blanca, Yaiza, Lanzarote, 35570
  • Aqualava Water Park
    ‪19 min walk‬
  • Playa Blanca
    ‪4 min drive‬
  • Marina Rubicon
    ‪7 min drive‬
  • Arrecife (ACE-Lanzarote)
    ‪31 min drive‬

Room options

View all photos for Double Room Single Use, Sea View (Flexible)

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use, Sea View (Flexible)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Separate bedroom
Blackout curtains
Hairdryer
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room Single Use (Flexible)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Superior Double Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Standard Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Superior Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use (Flexible)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Double Room Single Use, Sea View (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use, Sea View (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Junior Suite (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Separate bedroom
Blackout curtains
Deep-soaking bath
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Privilege Double Room

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2017
Blackout curtains
Hairdryer
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Standard Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use (Flexible)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Privilege Double Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2017
Blackout curtains
Hairdryer
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Privilege Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room Single Use (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • Sea view
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Twin Room, Sea View

Minibar, in-room safe, desk, laptop workspace

Twin Room, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room, Sea View (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Twin Room, Sea View (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Hairdryer
Shower/bath combination
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

You may also like

Ad
Outdoor pool, pool umbrellas, pool loungers

Barceló Playa Blanca Royal Level - Adults Only

Yaiza
  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.5 out of 5, Wonderful, 22 reviews
The price is NZ$587
includes taxes & fees
18 May - 19 May
Barceló Playa Blanca Royal Level - Adults Only

About the area

Yaiza

A luxury stay in Yaiza awaits you at H10 Rubicón Horizons Collection. Within a 30-minute stroll, you'll find Aqualava Water Park and Pechiguera Lighthouse. Highlights at this eco-friendly hotel include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Janubio, serves international cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the free kids' club, gym, outdoor tennis court and Turkish bath/hammam. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .With a stay at this 5-property class Yaiza hotel, you'll be 1.8 km (1.1 mi) from Roja Mountain and 4 km (2.5 mi) from Dorada Beach.

What's nearby

  • Aqualava Water Park - 19 min walk - 1.6 km
  • Playa Flamingo - 3 min drive - 2.6 km
  • Playa Blanca - 4 min drive - 3.3 km
  • Dorada Beach - 5 min drive - 3.8 km
  • Marina Rubicon - 7 min drive - 5.7 km

Getting around

  • Arrecife (ACE-Lanzarote) - 31 min drive

Restaurants

  • ‪H10 Rubicón Palace - ‬1 min walk
  • ‪Terraza Restaurante Brisa Marina - ‬4 min drive
  • ‪The Old Mill Irish Bar - ‬4 min drive
  • ‪Restaurante la Bahía - ‬3 min drive
  • ‪Casa Joaquin - ‬3 min drive

About this property

H10 Rubicón Horizons Collection

Boardwalk/promenade hotel with 5 restaurants and 6 outdoor pools
Some rates at H10 Rubicón Horizons Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

H10 Rubicón Horizons Collection offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the luxury H10 Rubicón Horizons Collection. Limited free parking is available on a first-come, first-served basis. A complete renovation of H10 Rubicón Horizons Collection was completed in June 2017.

Smoking is allowed in designated areas at this 5-star Yaiza hotel.

  • 584 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
H10 Rubicón Horizons Collection offers 584 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Yaiza hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Indoor pool, 8 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas

Dreams Lanzarote Playa Dorada Resort & Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 999 reviews
The price is NZ$416
includes taxes & fees
22 May - 23 May
Dreams Lanzarote Playa Dorada Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Dolce Vita
  • Janubio
  • Sakura
  • Tabaiba

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

H10 Rubicón Palace
H10 Rubicón Palace Hotel
H10 Rubicón Palace Hotel Yaiza
H10 Rubicón Palace Yaiza
Rubicón Palace
H10 Rubicón Palace
H10 Rubicón Horizons Collection Hotel
H10 Rubicón Horizons Collection Yaiza
H10 Rubicón Horizons Collection Hotel Yaiza

Frequently asked questions

What is the cancellation policy at H10 Rubicón Horizons Collection?

H10 Rubicón Horizons Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at H10 Rubicón Horizons Collection?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at H10 Rubicón Horizons Collection on 1 Jun 2025 start from NZ$389.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at H10 Rubicón Horizons Collection?

Yep, H10 Rubicón Horizons Collection has a free self car park. Onsite parking is limited.

Are there any beaches close to H10 Rubicón Horizons Collection?

The closest beach to H10 Rubicón Horizons Collection is Playa Blanca (2.7 km).

Is there a spa on site at H10 Rubicón Horizons Collection?

Yep, there is an onsite spa at H10 Rubicón Horizons Collection. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does H10 Rubicón Horizons Collection have a pool?

H10 Rubicón Horizons Collection has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does H10 Rubicón Horizons Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at H10 Rubicón Horizons Collection?

H10 Rubicón Horizons Collection features 6 outdoor pools, a full-service spa and 5 restaurants.

What makes H10 Rubicón Horizons Collection a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at H10 Rubicón Horizons Collection.

Is H10 Rubicón Horizons Collection family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that H10 Rubicón Horizons Collection is a hit with families.

Are there hot tubs in the rooms at H10 Rubicón Horizons Collection?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at H10 Rubicón Horizons Collection?

No, H10 Rubicón Horizons Collection does not offer an airport shuttle service.

Is there a bar or restaurant at H10 Rubicón Horizons Collection?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at H10 Rubicón Horizons Collection?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at H10 Rubicón Horizons Collection?

Cats and dogs are welcome at H10 Rubicón Horizons Collection, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

H10 Rubicón Horizons Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 306 out of 699 reviews
Rating 8 - Good. 265 out of 699 reviews
Rating 6 - Okay. 82 out of 699 reviews
Rating 4 - Poor. 30 out of 699 reviews
Rating 2 - Terrible. 16 out of 699 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kestutis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good
Stayed 7 nights in Jan 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Spot

Amazing family stay. Entertainment for kids and adults was on throughout the day and night. Staff were friendly. Food options included plenty of variety. Lots of different pools, only point would be to request that an additional pool is heated during winter months as the bigger ones weren’t used a much. Spa was lovely, games rooms kept the children busy. Room was as you’d expect, a little extra wardrobe space would be good. Quiet spot location wise, roughly 30 min walk (enjoyable along the coastal path) to the sandy beach and shops at a slowish pace. Would highly recommend as a Christmas / New Years break
Stayed 7 nights in Dec 2024

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guest services were very good

Nice hotel in a quiet location. Good 4* hotel, not sure it is a 5* as per the listing. The arrival and check in wasn't great but when I pointed this out to the Guest Services they were very very good at recovering the situation. Other than that the stay was what you would expect from a good quality hotel chain. The restaurants were very good but beware, the pool isn't heated so a bit chilly in December
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a H10 hotel before and really liked so it was a no brainer. This hotel kept up the excellent experience and did not disappoint at all - it was a super nice, comfortable, chilled, always with good service/friendly staff. Depending on your point of view it's a little out of the way but there was local transport. We did not use as we hired a car.
Stayed 7 nights in Dec 2024

2/10 Terrible

Wei-Jung

Stayed 5 nights in Dec 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Frank

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Wedding anniversary

Checkin was extremely slow.
Stayed 1 night in Dec 2024

10/10 Excellent

robert

Stayed 1 night in Dec 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Very average definitely not a five star hotel- our door to the room was broken for the entire stay and despite Repeated Phone calls nothing was fixed. Just lots of trips to the room by staff - lifts are too slow to use and the hotel is full of stairs and steps so it’s a terrible hotel for anyone with mobility issues - the food is average at best and the entertainment is awful.
Stayed 7 nights in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, staff so very nice, we had a wonderful stay
Stayed 7 nights in Oct 2024

8/10 Good

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, well designed and beautiful reception area. Staff make this hotel as all staff were very helpful and friendly.
Stayed 8 nights in Sep 2024

6/10 Okay

Harminder

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The food options were not as expected. The staff were very quick to clear up and not a good experience. We had to inform reception to ensure the minibar was stocked, this should have been done and checked prior to stating the room is ready. The voucher we were given for the Bottle of Chava, we had to ask the Restaurant (El Valcano) twice to provide a bottle. Not a good experience. Service in the Piano bar was very poor. And not enough staff. Had to wait over 40mins to be served. As privilege customer the self service area provided was not a privilege, this area was not worth the extra cost we had paid. On the positive, the Sakura restuarant was very good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Aug 2024

4/10 Poor

Jignesh

Travelled with partner
Disliked: Staff & service
Not a great stay.
Stayed 8 nights in Aug 2024

10/10 Excellent

Hortense

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel welcome was a lovely touch with complimentary access to some of the amenities which was nice. The sea front location and hotel grounds were amazing with enough pools and sun loungers which was good and avoided the rush of people running to reserve them like to see in other hotels, plenty activities to do around the hotel. All in all, had a really good holiday, the only point which need improving is on the food, although good a varied with plenty options, it was not always seasoned and got repetitive.
Stayed 7 nights in Aug 2024

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a variety of activities taking place during both the day and evening. Food of a reasonable standard, it was definitely worth paying extra to go privilege for access to the additional restaurants and bar
Stayed 7 nights in Aug 2024

10/10 Excellent

Charanjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and facilities. Highly recommended
Stayed 5 nights in Aug 2024

8/10 Good

Melanie, Potters Bar

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The grounds were beautiful however needed a lot of repairs as it looked quite dated. Our rooms were 'cleaned' on a daily basis but there was always still dirt on the floor that hadn't been swept. Beds and pillows were uncomfortable and the kids pool was so cold that you didn't want to get into it. The buffet food was good and a large variety but the staff were rude and it is almost impossible to get anyone to take your drinks order! There was a larger pool which was heated however all the main pools are salt water so not great for the kids! Very family orientated which suited us however all the information is on the app which is hard to navigate so maybe entertainment could be featured more clearly around the hotel.
Stayed 10 nights in Jul 2024

10/10 Excellent

priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Helen Louise

Travelled with family
Liked: Amenities, property conditions & facilities
Very comfortable stay. Very busy hotel and considering outside children holidays, very difficult to get a Sunbed past 9am as all reserved.
Stayed 10 nights in Jul 2024

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was lovely & amazing except for the piano bar the service was very slow, waited ages for a drink
Stayed 7 nights in Jun 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel with very accommodating staff and very family friendly
Stayed 4 nights in Jun 2024

8/10 Good

Keanu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Dean, MARSTON GREEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024