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Impossible Motel

Property class: 3

Photo gallery for Impossible Motel

A bathroom with two sinks, a mirror, and a tiled floor.
A dark hallway with a wooden staircase, a decorative wall with a window, and wall-mounted lights.
Two wicker chairs with cushions, a potted plant, and a brick wall with a window.
A dimly lit lounge area with a central bar and seating.
A modern hotel room with a large bed, a wardrobe, a small table, and a balcony with a brick wall and plants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk
The current price is NZ$189
includes taxes & fees
27 Sept - 28 Sept

Explore the area

View map
3 St. Helens Square, York, England, YO1 8QN
  • Place, Shambles
    ‪3 min walk‬
  • Place, York Minster
    ‪3 min walk‬
  • Place, York Christmas Market
    ‪3 min walk‬

Room options

View all photos for Signature Double Room, Hot Tub (Stella Solarium)

A four-poster bed with a canopy, a bedside table, a potted plant, and a wall-mounted shelf.

Signature Double Room, Hot Tub (Stella Solarium)

  • Sleeps 2
  • 1 Double Bed

View all photos for Design Double Room - 2 Baths (Labyrinth)

A dimly lit room with a bed, a desk with a computer, and a hanging light fixture.

Design Double Room - 2 Baths (Labyrinth)

  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room (Dungeon)

A room with a bed, a chair, a small table, and a window with a view.

Basic Double Room (Dungeon)

  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room, Hot Tub (Stella Solarium)

A room with a bunk bed, a chandelier, a plant, and a window with curtains.

Signature Double Room, Hot Tub (Stella Solarium)

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Double Room - 2 Baths (Labyrinth)

A room with a bed, a brick wall, and a hanging light fixture.

Design Double Room - 2 Baths (Labyrinth)

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room (Dungeon)

A narrow room with brick walls, a bed with a brown headboard, and two yellow pillows.

Basic Double Room (Dungeon)

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Room - Bath for 2 (The Red Room)

A hotel room with a large bed, red curtains, and a chandelier.

Romantic Room - Bath for 2 (The Red Room)

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, City View (Sublime)

A four-poster bed with a dark blue bedspread and orange pillows, a green armchair, and a desk with a lamp.

Classic Double Room, City View (Sublime)

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superb)

A bedroom with a bed, a bedside table, a window, and a curtain.

Deluxe Room (Superb)

8.0 out of 10
Very good
(1 review)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, City View (Splendid)

A dark-themed hotel room with a large bed, two pillows, a side table with a lamp, and a window with curtains.

Classic Room, City View (Splendid)

  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room, Hot Tub (Sir Joseph Terry)

A bed with floral pillows, a bedside lamp, and a window with a view of a room with a hanging robe.

Luxury Room, Hot Tub (Sir Joseph Terry)

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room, No Windows (The Bank Vault)

A large bed with white bedding, a dark headboard, and a circular mirror on the wall.

Economy Double Room, No Windows (The Bank Vault)

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room - Bath for 2 (Sensational)

A room with a bed, a table with a vase, and a window with curtains.

Elite Room - Bath for 2 (Sensational)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, City View (Spectacular)

A dimly lit room with a bed, curtains, and a bench.

Comfort Room, City View (Spectacular)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double Room, No Windows (Mail Room)

A room with a bed, a wooden floor, and brick walls.

Economy Double Room, No Windows (Mail Room)

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room, No Windows (Experience)

A dimly lit room with a bed, a chair, and a wall with pictures.

Economy Double Room, No Windows (Experience)

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

York

Impossible Motel places you in the centre of York, within a short 5-minute stroll of popular places like York Minster and Shambles. Highlights at this hotel include 2 bars/lounges and a restaurant. .The restaurant, Impossible Restaurant, is open for breakfast, lunch and dinner. Pink is the hotel's own cocktail bar. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. .Near this 3-property class City Centre hotel, you'll find York City Walls.

What's nearby

  • Shambles - 3 min walk - 0.3 km
  • York Minster - 3 min walk - 0.3 km
  • York Christmas Market - 3 min walk - 0.3 km
  • York City Walls - 5 min walk - 0.4 km
  • Jorvik Viking Centre - 5 min walk - 0.4 km

Getting around

  • York Station - 8 min walk
  • Leeds (LBA-Leeds Bradford) - 61 min drive

Restaurants

  • ‪Bettys Café Tea Rooms - ‬1 min walk
  • ‪House Of The Trembling Madness - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Northern Monk Refectory // YRK - ‬2 min walk

About this property

Impossible Motel

There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Impossible Motel.

This 3-star York hotel is smoke free.

  • 13 guestrooms or units
  • 2 bars or lounges
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Impossible Motel offers 13 air-conditioned accommodations with complimentary bottles of water and designer toiletries. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Smart televisions come with pay-per-view films.

Bathrooms include complimentary toiletries and hairdryers. This York hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
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  • Air-conditioning
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The price is NZ$192
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Impossible Restaurant
  • Impossible Tea Room
  • Impossible Wonderbar
  • Pink

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • Pay films

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.

Payment types

American ExpressMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Impossible Motel York
Impossible Motel Hotel
Impossible Motel Hotel York

Frequently asked questions

What is the cancellation policy at Impossible Motel?

Impossible Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Impossible Motel?

As of 22 Sept 2026, prices found for a 1-night stay for 2 adults at Impossible Motel on 27 Sept 2026 start from NZ$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Impossible Motel a romantic place to stay?

Al fresco dining and a champagne service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Impossible Motel.

Is Impossible Motel family-friendly?

No, Impossible Motel is an adults-only property.

Is there a free airport shuttle available at Impossible Motel?

No, Impossible Motel does not offer an airport shuttle service.

Is there a bar or restaurant at Impossible Motel?

Yep, you can grab a meal at Impossible Motel's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Impossible Motel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Impossible Motel?

No, pets are not allowed.

Impossible Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 174 reviews
Rating 8 - Good. 27 out of 174 reviews
Rating 6 - Okay. 21 out of 174 reviews
Rating 4 - Poor. 12 out of 174 reviews
Rating 2 - Terrible. 7 out of 174 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful atmospheric hotel. I recommend
Stayed 1 night in May 2026
Verified review

8/10 Good

Dr. Deepthi Roop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shops and restaurants near by , definitely clean rooms
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were passing through York after staying in Edinburgh and found the Impossible Motel. We only stayed for 1 night but the room was great with a really comfy bed and soft bedding. Great location and close to the shambles Q park for ease of parking which was really secure and easy to find. Staff welcoming, warm and friendly and a great ambience. We look forward to staying again when we're in York.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved it. We stayed in a dungeon room and found it quirky, unique and that was just what we wanted
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities
Great hotel very modern and unique
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the centre of York, plenty of shops etc nearby.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great central location and quiet, very quirky rooms! We stayed in the red room and the large bath was amazing, appreciated the later checkout of 11 as standard. Overall great value for money and would stay again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very quirky. I had a basement room which was very dark and a little noisy. Room was impeccable in terms of cleanliness and staff simply couldn't have been more helpful. Great proximity to sights and good value for money
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities
Gorgeous room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Valeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice staff and great rooms
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Alex

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great licetions, staff were great. Room was pretty dusty, and found a few plastic rose petals. Concered about hoq well they clea.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Mohantha

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, but not what we were expecting. The room was in the vault. It was atmospheric. But dark. The toilet is next to the head of the bed. And no door….. Even with the lights on it’s not bright. Only one key card per room. Which makes it difficult to go out and get stuff as the lights go off….
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Fco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is on an ideal location. The staff was friendly and very helpful, and the overall design of the hotel and rooms is beautiful!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, beautiful hotel with very welcoming and helpful staff
Stayed 1 night in May 2025
Verified review

10/10 Excellent

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and a quirky vibe, will defo use again.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Damian

Excellent location. Beautiful decor. We stayed in the
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Lovely room,very helpful staff, great communication before we arrived .will definitely return
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 3rd time staying, great customer service and a great place!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the service from the staff who wete so friendly and were very knowledgeable about the event i was going to and the places i mentioned hoping to visit.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were great and they put balloons in our room for my wife's birthday which was a lovely touch. The room wasn't very impressive for the price I paid, it needed a lot of touch ups and wasn't very clean. The bathroom is also tiny. I would have expected a lot more for the price.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities
Nice room. Quirky
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel in a good location.
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Bev

Liked: Staff & service
Staff great, room needed attention
Stayed 1 night in Nov 2025